10 of 10 Freshdesk Jobs in the UK excluding London

Papercut, MyQ, Optimidoc, or Uniflow is a strong plus Some grounding in telecoms/VOIP Comfortable working within a ticketing system (Vantage, ServiceNow, Zendesk, Freshdesk or similar) A genuinely strong communicator — someone who can explain technical things simply to non-technical people Organised, self-sufficient, and calm when things ...

deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar ...

Good working knowledge of PaperCut MF, PaperCut Hive, uniFLOW, Optimidoc and Unified Comms platforms Familiarity with helpdesk/ticketing systems (e.g. Vantage, ServiceNow, Zendesk, Freshdesk) Strong problem-solving and troubleshooting skills Excellent written and verbal communication, with the ability to explain technical concepts clearly and simply Good organisational and time ...

communication at all times. Respond to all incoming calls within SLA targets, ensuring every customer receives exceptional service and a positive experience. Manage multiple Freshdesk inboxes (reactive, commissioning, and servicing), ensuring all enquiries are responded to within agreed SLAs Support with queries in a timely manner, ensuring appropriate collaboration with ...

products work and the confidence to take ownership of assigned issues Desirable. Experience using help-desk or ticketing platforms such as Zendesk, Freshdesk, Odoo or Jira Exposure to IoT products, connected devices, mobile application support or 4G/network connectivity troubleshooting Experience within door entry, access control, CCTV, security systems ...

enquiries efficiently. Ensure KPIs are consistently met, including response times and client satisfaction. Accurately record all client interactions and updates on the CRM system (Freshdesk). Monitor inbound logs and communicate with clients regarding penalties or quarantined items. Manage a range of miscellaneous client enquiries. Ensure clients understand and follow ...

firm operations, client accounting or legal practice management workflows would also be highly valuable. Experience with Planhat, LearnUpon, Salesforce PRM, Asana, Zendesk, Freshdesk or similar platforms is another plus. You'll be UK-based , already have the right to work in the UK , and be comfortable travelling within ...

Product Support Analyst Join a fast-growing SaaS business helping organisations strengthen their cyber security awareness through smart technology, training and analytics. You’ll play a key role in delivering a brilliant customer experience, solving ...

global team with distributed workforce is desirable.Industry knowledge in Health, Learning, Compliance, Sustainability and/or Renewables is a plus.Configuration and Troubleshooting:Monitor incoming Freshdesk tickets and respond within SLA or according to other guidance lines provided.Investigate and troubleshoot system and configuration issues raised by customers via the Freshdesk ticketing ...

with distributed workforce is desirable. Industry knowledge in Health, Learning, Compliance, Sustainability and/or Renewables is a plus. Configuration and Troubleshooting: Monitor incoming Freshdesk tickets and respond within SLA or according to other guidance lines provided. Investigate and troubleshoot system and configuration issues raised by customers via the Freshdesk ...