15 of 15 Freshdesk Jobs in the UK excluding London

customers both on the phone and in person, as well as the ability to explain potentially complicated issues in a way users/customers can understand. Experience of using Freshdesk or similar ITSM product to manage issue resolution and service requests. Ideally have 2+ years previous experience in a similar role. Full Driving Licence, Ability to travel in the UK More ❯

products in a customer-facing role Strong troubleshooting and Windows application support skills Excellent written and verbal communication Familiarity with ticketing systems such as Zendesk, Jira Service Management or Freshdesk Understanding of CAD/CAM, CNC, or design/manufacturing workflows Desirable: Experience supporting 3D design, CNC, or engineering software Exposure to software testing, bug tracking or release validation Knowledge More ❯

maintenance Microsoft Azure and Entra administration and support Microsoft 365 (Office 365) administration and support Microsoft Intune and device management Power BI - creating dashboards, reports and Automations Support Platforms - Freshdesk, Zendesk. CRM platforms - supporting user access, data management, and reporting Learning Management Tools - Moodle Customer Management System - Umbraco Job Offer Competitive salary ranging from £30,000 to £38,000 GBP. More ❯

line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive background would be beneficial More ❯

line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive background would be beneficial More ❯

Requirements Proven experience in a Helpdesk or Customer Service leadership role within Security, Engineering, or Facilities Management Strong administrative and operational oversight skills Proficiency in IT systems (MS Office, Freshdesk or similar platforms) Excellent communication, problem-solving, and interpersonal skills Highly organised with the ability to manage multiple priorities under pressure More ❯

products in a customer-facing role Strong troubleshooting and Windows application support skills Excellent written and verbal communication Familiarity with ticketing systems such as Zendesk, Jira Service Management or Freshdesk Understanding of CAD/CAM, CNC, or design/manufacturing workflows Desirable: Experience supporting 3D design, CNC, or engineering software Exposure to software testing, bug tracking or release validation Knowledge More ❯

a tech environment. Strong troubleshooting skills for SaaS platforms and integrations. Experience with APIs, integrations, and cloud-based solutions. Familiarity with CRM and support ticketing systems (e.g., Zendesk, Intercom, Freshdesk). Excellent written and verbal communication skills, with the ability to explain complex concepts in simple terms. A detail-oriented, problem-solving mindset. A genuine passion for technology and helping More ❯

relationship management of multiple platforms Production and oversight of various weekly/monthly Fee Rate(s) reports from multiple platforms to ensure advisor fee(s) accuracy Management of the Freshdesk Workflow Inbox for the Platform Services Team Experience Required Experience within a similar role 2-3 years IFA support experience in wealth management in an administration/operational capacity preferred More ❯

you'll need to succeed Proven experience as a Project Manager in Contact Centre environments. Strong understanding of telephony processes and business lifecycle. Experience implementing solutions integrated with Salesforce (Freshdesk, Amazon Connect also desirable). Expertise in inbound/outbound call handling and CRM integration. Background in delivering IT business system projects (CRM or ERP). Skilled in stakeholder management More ❯

you'll need to succeed Proven experience as a Project Manager in Contact Centre environments. Strong understanding of telephony processes and business lifecycle. Experience implementing solutions integrated with Salesforce (Freshdesk, Amazon Connect also desirable). Expertise in inbound/outbound call handling and CRM integration. Background in delivering IT business system projects (CRM or ERP). Skilled in stakeholder management More ❯

you'll need to succeed Proven experience as a Project Manager in Contact Centre environments. Strong understanding of telephony processes and business lifecycle. Experience implementing solutions integrated with Salesforce (Freshdesk, Amazon Connect also desirable). Expertise in inbound/outbound call handling and CRM integration. Background in delivering IT business system projects (CRM or ERP). Skilled in stakeholder management More ❯

Design systems and processes to reduce dropouts and facilitate self-sufficient and self-service manager model. Review options for maximising a seamless integration with existing HR systems (iTrent) and Freshdesk service desk as well as other systems including Enboarder, LinkedIn, and our internal microsite. Facilitate workshops and feedback sessions with HR, Employment and Skills Team, marketing and comms, hiring managers More ❯

role based in Camberley and offers a dynamic working environment with a strong emphasis on collaboration and continuous improvement. What You’ll Be Doing Providing exceptional support through the Freshdesk ticketing system, ensuring timely, empathetic, and solution-focused responses. Building strong client relationships by hosting review meetings, facilitating onboarding, and delivering additional training where required. Maintaining up-to-date user More ❯

Contract Project Manager - Telephony/Contact Centres plus ERP & CRM technologies * Extensive experience delivering IT business system (CRM or ERP) projects.* Comprehensive experience working with technologies, such as, Salesforce, Freshdesk, Amazon Connect, etc. Start 24th of November £550 per day through an umbrella Main site is Stevenage - twice a week/plus home working Key responsibilities: * A strong understanding of … such as inbound call handling, outbound call handling, integration into CRM.* Extensive experience delivering IT business system (CRM or ERP) projects.* Comprehensive experience working with technologies, such as, Salesforce, Freshdesk, Amazon Connect, etc. * Experience co-ordinating testing and quality assurance activities (e.g., SIT, UAT)* Experience planning releases/deployments and supporting service transition into BAU.* Provision of reporting and metrics More ❯