6 of 6 Freshdesk Jobs in the UK excluding London

Active Directory (user admin, password resets). Understanding of networking fundamentals (Wi-Fi, VPN, DNS). Experience using service desk tools such as ServiceNow, Freshdesk, or Jira. Comfortable using remote support tools (e.g. TeamViewer, AnyDesk, SCCM). Confidence in reviewing ticket quality and supporting others to improve. Strong communication skills ...

maintenance, while building hands-on technical experience and contributing to overall operational efficiency and user satisfaction. Responsibilities: Monitor and triage ITMS tickets (FreshService or Freshdesk) Provide first and second line technical support to staff locally and internationally Escalate issues appropriately to senior IT Support personnel Support inbound call flow ...

deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar ...

systems Desirable Exposure to workflow, document management or automation solutions Knowledge of HTML, CSS, JavaScript, SQL or Python Experience with ticketing systems such as Freshdesk Understanding of OCR, document capture or incident management processes We value candidates with AI literacy individuals who are curious about technology, comfortable exploring automation ...

passion for technology who is eager to develop practical skills while working towards a recognised IT qualification. Role Provide 1st Line IT support. Manage Freshdesk tickets. Log and prioritise incidents. Carry out password resets and unlock user accounts. Set up user devices. Support office users and production/shop floor ...

offers a dynamic working environment with a strong emphasis on collaboration and continuous improvement. What Youll Be Doing Providing exceptional support through the Freshdesk ticketing system, ensuring timely, empathetic, and solution-focused responses. Building strong client relationships by hosting review meetings, facilitating onboarding, and delivering additional training where required. Maintaining ...