8 of 8 Freshdesk Jobs in the UK excluding London

knowledge of TCP/IP, DNS, DHCP, Firewalls, Switches, and Wireless Access Points. Experience working with a service desk or ITSM system such as Freshdesk, Zendesk, Halo, or Jira Service Management. Desirable Hands on experience with administration of Secure Web Gateway technologies (Web Filter, Web Firewall, IPS/IDS), such ...

Active Directory (user admin, password resets). Understanding of networking fundamentals (Wi-Fi, VPN, DNS). Experience using service desk tools such as ServiceNow, Freshdesk, or Jira. Comfortable using remote support tools (e.g. TeamViewer, AnyDesk, SCCM). Confidence in reviewing ticket quality and supporting others to improve. Strong communication skills ...

written communication skills able to document issues, investigations, and resolutions accurately Experience working with support or ticketing platforms (e.g. Hubspot, Zendesk, Jira Service Management, Freshdesk) Comfortable working cross-functionally with success, engineering and product teams Organised and self-directed, able to manage a queue of concurrent issues independently Desirable knowledge ...

deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar ...

genuine passion for great customer service and continuous improvement Nice to have Experience with ITIL frameworks or service desk platforms (e.g. ConnectWise, Autotask, Freshdesk) Relevant certifications (CompTIA, Microsoft, ITIL Foundation, etc.) What's in it for you A key leadership role with real influence over how the team operates ...

successful candidate, key skills and preferred experience : Previous experience managing or leading a service desk or IT support team. Experience of service ticketing systems - Freshdesk would be beneficial. Excellent communication skills, both verbal and written. Ability to manage client escalations professionally and calmly. Background in implementing service improvements and best ...

Experience creating flows and using APEX actions and LWC. HTTP methods and JSON. Previous experience with related business systems/technologies such as AWS, Freshdesk or Hubspot. Knowledge of the education, media or publishing industries. What do you get in return? 25 days annual leave rising to 30 5% pension ...

offers a dynamic working environment with a strong emphasis on collaboration and continuous improvement. What Youll Be Doing Providing exceptional support through the Freshdesk ticketing system, ensuring timely, empathetic, and solution-focused responses. Building strong client relationships by hosting review meetings, facilitating onboarding, and delivering additional training where required. Maintaining ...