1 to 25 of 36 Freshdesk Jobs in the UK excluding London

attitude and willingness to learn and grow within the role. Desirable (Not Essential) Experience with ITIL-based environments . Exposure to Microsoft Intune , Azure AD , or ticketing systems like Freshdesk or ServiceNow. Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals). What's in It for You? Competitive salary of £25,000 - £30,000 , depending on experience. Monday to Friday More ❯

communication skills Clean driving license and own car Having direct experience of working with MSP PSA and RMM platforms such as Autotask, Kaseya, Solarwinds, Auvik, NinjaRMM, ConnectWise, Zendesk or Freshdesk as well as experience with Office 365, Azure or AWS is a positive differentiator. Skills/Attributes Required Key Technical Skills Strong working knowledge of Active Directory, Group Policy, DNS More ❯

and desire to learn. Demonstrated ability to work collaboratively in a cross-functional environment. Comfortable working independently in a fast-paced, remote team setting. Familiarity with helpdesk tools (e.g., Freshdesk, Zendesk) and basic understanding of SLAs and support workflows is advantageous. Even better if you Have familiarity with helpdesk tools (e.g., Freshdesk, Zendesk) and basic understanding of SLAs and support More ❯

and spreadsheet software as well as e-mail, the internet and Microsoft Windows Desired Skills & Experience Experience of SQL Server Experience of report writing tools e.g. Stimulsoft Experience of Freshdesk Experience of Intercom Experience of task tracking system such as YouTrack Why Join Us? Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension More ❯

skills. Strong analytical and problem-solving abilities, with a desire to learn. Ability to work collaboratively and independently in a remote, fast-paced environment. Familiarity with helpdesk tools (e.g., Freshdesk, Zendesk) and support workflows is advantageous. Even better if you Have familiarity with helpdesk tools and support workflows. The Bigger Picture We value professional experience and qualifications but are committed More ❯

interpersonal skills to inspire and develop people Calm under pressure with conflict resolution and decision-making skills Experience with APIs, integrations, cloud solutions, and support tools (e.g., Zendesk, Intercom, Freshdesk) Solid understanding of CRM and support ticketing systems Excellent problem-solving skills and attention to detail What We Offer: A salary of £35,000 - £40,000 plus bonus depending on More ❯

and spreadsheet software as well as e-mail, the internet and Microsoft Windows Desired Skills & Experience Experience of SQL Server Experience of report writing tools e.g. Stimulsoft Experience of Freshdesk Experience of Intercom Experience of task tracking system such as YouTrack Why Join Us? Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension More ❯

with Windows and Linux Desktop environments A fundamental understanding of IT networks Certification in or a good working knowledge of ITIL Proficient in use of ITSM ticketing systems (e.g., Freshdesk, Jira, ServiceNow) Proficient in use of knowledge systems (Confluence, SharePoint) Proficient in Microsoft Office Service Desk experience Customer focused Excellent communicator face to face and online Desirable skills: Experience in More ❯

inspire and develop people Calm under pressure with excellent conflict resolution and decision-making abilities Experience with APIs, integrations, cloud-based solutions, and customer support tools (e.g. Zendesk, Intercom, Freshdesk) Solid understanding of CRM and support ticketing systems Excellent problem-solving skills and a detail-oriented approach What We Offer: A base salary of £35,000 - £40,000 and bonus More ❯

inspire and develop people Calm under pressure with excellent conflict resolution and decision-making abilities Experience with APIs, integrations, cloud-based solutions, and customer support tools (e.g. Zendesk, Intercom, Freshdesk) Solid understanding of CRM and support ticketing systems Excellent problem-solving skills and a detail-oriented approach What We Offer: A base salary of £35,000 - £40,000 and bonus More ❯

Skills: Proven Service Desk Experience: Solid background, ideally with team leadership. ITIL Familiarity: Good understanding for continuous improvement. ITSM Tool Proficiency: Experience with tools like Solarwinds Service Desk, ServiceNow, FreshDesk, or similar. SLA-Driven Mindset: Ability to work to SLAs, understanding key metrics. Strong Communication & Diagnostic Skills: Crucial for remote support and team cohesion. Innovative Approach: Valued for new ideas More ❯

A problem-solving mindset paired with strong attention to detail. Strong organisational skills to juggle priorities in a fast-paced environment. Proficiency with Microsoft 365 and ticketing systems like Freshdesk or Zendesk. Familiarity with applicant tracking systems, HR platforms, or Power BI is a bonus, but not required. Why Choose Reach ATS? Join a team thats all about collaboration, innovation More ❯

satellite related problems and to provide ad hoc network reports as requested by both internal and external customers. Leading by example, to ensure each customer interaction is logged within Freshdesk to aid in accurate and prompt fault management To actively pursue technical training and to continually update technical expertise. Seeking further training on products and services, sharing this knowledge with More ❯

satellite related problems and to provide ad hoc network reports as requested by both internal and external customers. Leading by example, to ensure each customer interaction is logged within Freshdesk to aid in accurate and prompt fault management To actively pursue technical training and to continually update technical expertise. Seeking further training on products and services, sharing this knowledge with More ❯

service skills, ensuring issues are resolved efficiently and thoroughly documented. The successful candidate will also support internal infrastructure, including IT hosting and security systems, backup recovery, telephony equipment, and Freshdesk ticket management. The ability to learn rapidly, remain calm under pressure, and work collaboratively with shift colleagues is essential. Client: Our client provides secure satellite and radio communication services to … Proactively monitor technical systems, respond to alerts, and escalate incidents as necessary Manage internal systems, including antivirus, patching, backups, telephony, and email Log and manage support tickets accurately in Freshdesk Take part in the 24/7 on-call IT support rota as needed Maintain up-to-date knowledge of services and systems, sharing expertise with colleagues Contribute to process More ❯

service skills, ensuring issues are resolved efficiently and thoroughly documented. The successful candidate will also support internal infrastructure, including IT hosting and security systems, backup recovery, telephony equipment, and Freshdesk ticket management. The ability to learn rapidly, remain calm under pressure, and work collaboratively with shift colleagues is essential. Client: Our client provides secure satellite and radio communication services to … Proactively monitor technical systems, respond to alerts, and escalate incidents as necessary Manage internal systems, including antivirus, patching, backups, telephony, and email Log and manage support tickets accurately in Freshdesk Take part in the 24/7 on-call IT support rota as needed Maintain up-to-date knowledge of services and systems, sharing expertise with colleagues Contribute to process More ❯

service skills, ensuring issues are resolved efficiently and thoroughly documented. The successful candidate will also support internal infrastructure, including IT hosting and security systems, backup recovery, telephony equipment, and Freshdesk ticket management. The ability to learn rapidly, remain calm under pressure, and work collaboratively with shift colleagues is essential. Client: Our client provides secure satellite and radio communication services to … Proactively monitor technical systems, respond to alerts, and escalate incidents as necessary Manage internal systems, including antivirus, patching, backups, telephony, and email Log and manage support tickets accurately in Freshdesk Take part in the 24/7 on-call IT support rota as needed Maintain up-to-date knowledge of services and systems, sharing expertise with colleagues Contribute to process More ❯

communication and interpersonal skills Flexible approach to work Desirable skills (a plus, but not required): Basic understanding of HTML and JavaScript Familiarity with ticketing systems such as Jira and Freshdesk Software testing More ❯

English – written and verbal. Strong communication skills with the ability to adapt to different audiences. A customer-first mindset with empathy and professionalism. Experience with systems such as Salesforce, Freshdesk, or similar platforms. Confident using Microsoft Office and other business technology tools. A proactive attitude and team-player mentality. This is your chance to join a forward-thinking company where More ❯

and loom videos. Respond to support tickets, emails, and phone queries. More complex issues will be escalated to senior staff as needed. Provide support both colleagues and customers via Freshdesk ticketing system, email communication and phone support. Install, upgrade and configure a range of software including antivirus, Microsoft Office 365 and client specific tools. Set up and configure devices on More ❯

a product-led culture, offering a fantastic opportunity to shape how exceptional support is delivered to thousands of app users. You’ll be actively involved in customer communications via Freshdesk, live chat and phone—while mentoring others, improving support processes, and using customer insight to influence product development and innovation. Key Responsibilities Lead and support the Customer Support team to … years in customer support leadership, ideally within software or service desk environments A proactive, solutions-driven approach and strong technical troubleshooting ability Outstanding communication and coaching skills Familiarity with Freshdesk, Shopify, Aircall (or ability to learn quickly) Confident collaborating cross-functionally and managing competing priorities Empathetic, calm under pressure and passionate about great service Seniority level Seniority level Associate Employment More ❯

least 2 years’ experience managing Microsoft 365 tools and cloud-based business applications Strong working knowledge of SharePoint (site creation and administration essential) Familiarity with support desk tools (e.g. Freshdesk or similar) and business communication tools A proactive, solutions-focused mindset with excellent stakeholder and user support skills Experience creating simple training content and helping end users confidently adopt systems More ❯

experience with the following: Microsoft 365 suite, particularly SharePoint and Teams SaaS application management, including tools such as Adobe Creative Cloud and SendGrid Service desk and ticketing systems, preferably Freshdesk or similar Understanding of software development life cycles (SDLC) and supplier management Awareness of IT security principles and best practices Ability to promote and support adoption of emerging Microsoft technologies More ❯

a product-led culture, offering a fantastic opportunity to shape how exceptional support is delivered to thousands of app users. You’ll be actively involved in customer communications via Freshdesk, live chat and phone—while mentoring others, improving support processes, and using customer insight to influence product development and innovation. Key Responsibilities Lead and support the Customer Support team to … years in customer support leadership, ideally within software or service desk environments A proactive, solutions-driven approach and strong technical troubleshooting ability Outstanding communication and coaching skills Familiarity with Freshdesk, Shopify, Aircall (or ability to learn quickly) Confident collaborating cross-functionally and managing competing priorities Empathetic, calm under pressure and passionate about great service More ❯

with BI Analysts to update reports and improve data processes Monitor data accuracy and integrity, and perform regular housekeeping Support larger SAP-related projects and manage support tickets via Freshdesk Help document BI processes and load/monitor data in SAP B1 What Youll Learn How to source, format, and present data securely and effectively Techniques for analysing structured and More ❯