15 of 15 Freshdesk Jobs in the UK excluding London

with non-technical users. A methodical and professional approach to resolving issues. Beneficial: MSP experience In-depth Microsoft 365 administration Helpdesk tools (Halo/Freshdesk) RMM tools (NinjaOne) Additionally: Own vehicle and a full UK driving licence (mileage paid) Within commutable distance of our office in Shenley Personal Attributes: Patient ...

technologies, systems, and processes quickly. Collaborative team player with a customer first mindset. Preferred Qualifications Experience using CRM and support ticketing systems (such as Freshdesk or similar platforms). Knowledge of fax technology, cloud fax solutions, or telephony services. Understanding of networking concepts, including TCP/IP, DNS, firewalls, routers ...

depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. Technical aptitude. A good working understanding of how systems integrate through REST APIs ...

depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. Technical aptitude. A good working understanding of how systems integrate through REST APIs ...

depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. Technical aptitude. A good working understanding of how systems integrate through REST APIs ...

depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. Technical aptitude. A good working understanding of how systems integrate through REST APIs ...

depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. Technical aptitude. A good working understanding of how systems integrate through REST APIs ...

depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. Technical aptitude. A good working understanding of how systems integrate through REST APIs ...

depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. Technical aptitude. A good working understanding of how systems integrate through REST APIs ...

depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. Technical aptitude. A good working understanding of how systems integrate through REST APIs ...

depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. Technical aptitude. A good working understanding of how systems integrate through REST APIs ...

skills and a methodical approach to troubleshooting Confident communication skills, with a customer focused attitude Experience with ticketing tools such as DevOps, Jira or Freshdesk Ambition to learn and grow into a consultant role Microsoft certifications such as PL 200 or MB 210 would be a bonus What ...

supplier and item-master data the Procurement function depends on; own integrations and data flows between ERP, finance, CRM and support systems including the Freshdesk RMA workflow. Implement serial-level traceability so component and build history is queryable for containment, warranty and field-failure investigation; own engineering change control ...

Product Support Analyst Join a fast-growing SaaS business helping organisations strengthen their cyber security awareness through smart technology, training and analytics. You’ll play a key role in delivering a brilliant customer experience, solving ...

queries. Team Management: Line-manage, mentor, and direct the daily workload of two support analysts. Service Delivery: Manage incoming incidents and service requests using Freshdesk and track technical issues, bugs, and escalations using Jira. Collaboration: Work closely with internal development teams to feed back software bugs, test fixes, and suggest … bespoke software. Prior experience managing, leading, or mentoring staff within an IT support or help desk environment. Hands-on experience using Jira and Freshdesk (or similar modern ticketing tools). Comfortable working within an AWS-hosted software environment. Strong communication skills with a practical, hands-on approach to problem-solving. ...