7 of 7 Freshdesk Jobs in the UK excluding London

handling physical hardware assets. Key Responsibilities: Ticket Management: Acting as the first point of contact for IT issues, logging and resolving tickets via Freshdesk . You will ensure tickets are prioritized correctly according to business impact (SLA). User Lifecycle Management: Handling the full onboarding and offboarding process, including account ...

team, and display professionalism and patience when offering advice and support Be comfortable completing a certain amount of administration that includes updates in FreshDesk (ticketing system) There may be an occasional requirement to visit client sites Working knowledge of Microsoft Windows 11 and Microsoft 365, Mac OS (desirable) Enthusiastic with ...

support. Responsibilities Providing 1st line IT support to internal users Troubleshooting laptops, Microsoft environments, hardware and basic network issues Managing support tickets via Freshdesk Supporting onboarding, laptop setup, hardware refreshes and asset management Assisting with Intune, mobile devices and meeting room technology Prioritising and escalating tickets where required What ...

support the EMEA IT Director to support their Desktop infrastructure across EMEA. You will be responsible for 1st and 2nd Line Incident management using Freshdesk call logging software and providing problem management and all IT Infrastructure, desktop, laptop, mobile/fixed telephony (patching, rebuilds, fault finding on Win 11 machines ...

time efficiently and prioritise work Good computer literacy, especially when working with the Microsoft Office suite Desired Experience working with helpdesk software such as FreshDesk, TopDesk, ServiceNow etc A keen interest in evolving technologies and the adoption of new technologies Benefits: Workplace pension in place Annual leave increases with length ...

ticketing data and operational insight to identify bottlenecks, improve workflows and drive continuous improvement. Optimise support tools such as Zendesk, Jira Service Management, Freshdesk, Salesforce Service Cloud or similar. Coach, mentor and develop support leads and support agents. Manage team performance, workload, resource planning and cross-location coverage. … Experience supporting enterprise customers or strategically important accounts. ITIL Foundation or similar service management certification. Experience with Zendesk, Jira Service Management, Salesforce Service Cloud, Freshdesk or similar tools. A track record of customer service transformation or support model redesign. ...

Working closely with Product, Engineering and Customer Success teams Identifying opportunities to utilise AI and automation within support Managing and optimising support tooling, including Freshdesk and HubSpot Supporting global consistency of service delivery and support processes Developing and maintaining support documentation and knowledge resources About You We're interested … particularly interested in individuals with experience in: Managing or leading customer support teams SaaS customer support environments Support and CRM platforms such as Freshdesk, HubSpot or similar tools Support workflows, automation and process improvement Customer support reporting and performance metrics AI and automation within support environments Building effective working relationships ...