10 of 10 Freshdesk Jobs in the UK excluding London

Papercut, MyQ, Optimidoc, or Uniflow is a strong plus Some grounding in telecoms/VOIP Comfortable working within a ticketing system (Vantage, ServiceNow, Zendesk, Freshdesk or similar) A genuinely strong communicator — someone who can explain technical things simply to non-technical people Organised, self-sufficient, and calm when things ...

deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar ...

identify and resolve recurring system issues Support new school onboarding and integration activities Communication & Support: Responding promptly and professionally to calls, emails and Freshdesk tickets from parents, schools and internal teams Handle late orders and meal cancellations, liaising with school kitchens to ensure accurate meal provision Liaising with Operations Team ...

communication at all times. Respond to all incoming calls within SLA targets, ensuring every customer receives exceptional service and a positive experience. Manage multiple Freshdesk inboxes (reactive, commissioning, and servicing), ensuring all enquiries are responded to within agreed SLAs Support with queries in a timely manner, ensuring appropriate collaboration with ...

products work and the confidence to take ownership of assigned issues Desirable. Experience using help-desk or ticketing platforms such as Zendesk, Freshdesk, Odoo or Jira Exposure to IoT products, connected devices, mobile application support or 4G/network connectivity troubleshooting Experience within door entry, access control, CCTV, security systems ...

systems Desirable Exposure to workflow, document management or automation solutions Knowledge of HTML, CSS, JavaScript, SQL or Python Experience with ticketing systems such as Freshdesk Understanding of OCR, document capture or incident management processes We value candidates with AI literacy individuals who are curious about technology, comfortable exploring automation ...

genuine passion for great customer service and continuous improvement Nice to have Experience with ITIL frameworks or service desk platforms (e.g. ConnectWise, Autotask, Freshdesk) Relevant certifications (CompTIA, Microsoft, ITIL Foundation, etc.) What's in it for you A key leadership role with real influence over how the team operates ...

passion for technology who is eager to develop practical skills while working towards a recognised IT qualification. Role Provide 1st Line IT support. Manage Freshdesk tickets. Log and prioritise incidents. Carry out password resets and unlock user accounts. Set up user devices. Support office users and production/shop floor ...

voucher requests Monitoring billing and provisioning systems to identify and resolve issues Managing customer and internal queries through to resolution Supporting ticket management through Freshdesk Performing regular housekeeping and data quality checks Working closely with colleagues across multiple departments to ensure services are delivered efficiently Learning the company's products ...

Key Responsibilities: Customer Support & Customer Success Deliver exceptional customer support across email, telephone, Microsoft Teams, social media and face-to-face interactions Respond to enquiries from exhibitors, visitors, affiliates and contractors accurately, professionally and within ...