8 of 8 Freshdesk Jobs in the UK excluding London

Good working knowledge of PaperCut MF, PaperCut Hive, uniFLOW, Optimidoc and Unified Comms platforms Familiarity with helpdesk/ticketing systems (e.g. Vantage, ServiceNow, Zendesk, Freshdesk) Strong problem-solving and troubleshooting skills Excellent written and verbal communication, with the ability to explain technical concepts clearly and simply Good organisational and time ...

communication at all times. Respond to all incoming calls within SLA targets, ensuring every customer receives exceptional service and a positive experience. Manage multiple Freshdesk inboxes (reactive, commissioning, and servicing), ensuring all enquiries are responded to within agreed SLAs Support with queries in a timely manner, ensuring appropriate collaboration with ...

enquiries efficiently. Ensure KPIs are consistently met, including response times and client satisfaction. Accurately record all client interactions and updates on the CRM system (Freshdesk). Monitor inbound logs and communicate with clients regarding penalties or quarantined items. Manage a range of miscellaneous client enquiries. Ensure clients understand and follow ...

supplier and item-master data the Procurement function depends on; own integrations and data flows between ERP, finance, CRM and support systems including the Freshdesk RMA workflow. Implement serial-level traceability so component and build history is queryable for containment, warranty and field-failure investigation; own engineering change control ...

firm operations, client accounting or legal practice management workflows would also be highly valuable. Experience with Planhat, LearnUpon, Salesforce PRM, Asana, Zendesk, Freshdesk or similar platforms is another plus. You'll be UK-based , already have the right to work in the UK , and be comfortable travelling within ...

Product Support Analyst Join a fast-growing SaaS business helping organisations strengthen their cyber security awareness through smart technology, training and analytics. You’ll play a key role in delivering a brilliant customer experience, solving ...

Website Project Manager/Digital Producer | Web Delivery | UX | SEO | Analytics Manchester – Hybrid (2 days per week) 6 Month Contract | Immediate Start £450-£500 | Outside IR35 We're partnering with an established UK organisation looking ...

Website Project Lead/Digital Producer | Web Delivery | UX | SEO | Analytics 📍 Manchester – Hybrid (2 days per week) 📅 6 Month Contract | Immediate Start 💷 £450-£500 | Outside IR35 We're partnering with an established UK organisation looking ...