solution architect (Genesys)
Sheffield, England, United Kingdom
eTeam
Title:: Genesys Solution Architect contract duration:: 06 months location:: Sheffield 2-3 days hybrid Role Details: Principal responsibilities • Lead and own the development and implementation of Contact Center architecture strategy and standards pertinent to the client’s Channels strategy. • Introduce new practices, processes, operating model, techniques, products, services … meet the following requirements: • 8-10 + year experience for applications running in MS Windows platform. • Working knowledge of Contact Centre applications like IVR , Genesys etc. • Good knowledge on IVR and its designing with flow. • Knowledge in Genesys Systems and technology • Experience with Microsoft Office products – O365, PowerPoint more »
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