1 to 2 of 2 Housing Management Jobs in the East of England

Head of Customer Experience & Insight (Social Housing) Hemel Hempstead, Hertfordshire (Hybrid/Smart Working) Salary £75,000 Per Annum Plus Benefits Permanent, Full Time 37 hours per week (Monday Friday, Flexibility Negotiable) Thrive Homes is seeking a Head of Customer Experience & Insight to oversee the Customer Experience Team, which … collect; process and transfer is accurate and managed in a safe and secure way. Manage and develop direct reports. To demonstrate compliance with the Housing Ombudsmans Complaint Handling Code and with the Consumer Standards, specifically Transparency, Accountability and Influence Standard. Produce and support with management information, assurance, performance … through education or through work experience. Holding or being willing to work towards a foundation degree or level 5 qualification regulated by Ofqual in Housing Management is important. Your ability to role model our core behaviours is as important as technical expertise. You must be passionate about customer more »

enquiries and complaints. This role is not a Service Charge accountant position, rather focusing on providing support and guidance regarding service charges and general housing management. Key Responsibilities: - Ensure the accuracy and transparency of rent review, service charge estimates, and expenditure summaries. - Provide guidance and advice to colleagues on more »