5 of 5 IP Telephony Jobs in London

in Crawley, working as part of an onsite team the role will be to provide Network Infrastructure support across a large client campus. Role is primarily responsible for Cisco IP Telephony (Voice) but also covers network and minor Firewall duties in the future after training. You would work within a small team to jointly cover the core shift … Hours cover as part of a scheduled rota. The tasks will include (but not limited to): Network equipment installations and support. Troubleshooting hardware and firmware issues on all networking & telephony infrastructure (main focus is voice). Being part of a wider team to support user issues and queries. (your role will be a first responder for customer logged faults … Configuring and deploying network equipment primarily working with IP Telephony endpoints and CUCM. Adhering to strict policies and processes around security and data protection. Ensuring SLA requirements and Customer Satisfaction metrics are on or above target. Creating and maintaining comprehensive and meaningful updates in the customer’s ticket handling system. Ensuring the escalation process is followed and any More ❯

in Crawley, working as part of an onsite team the role will be to provide Network Infrastructure support across a large client campus. Role is primarily responsible for Cisco IP Telephony (Voice) but also covers network and minor Firewall duties in the future after training. You would work within a small team to jointly cover the core shift … Hours cover as part of a scheduled rota. The tasks will include (but not limited to): Network equipment installations and support. Troubleshooting hardware and firmware issues on all networking & telephony infrastructure (main focus is voice). Being part of a wider team to support user issues and queries. (your role will be a first responder for customer logged faults … Configuring and deploying network equipment primarily working with IP Telephony endpoints and CUCM. Adhering to strict policies and processes around security and data protection. Ensuring SLA requirements and Customer Satisfaction metrics are on or above target. Creating and maintaining comprehensive and meaningful updates in the customer’s ticket handling system. Ensuring the escalation process is followed and any More ❯

managed medium sized internet and telecommunications service provider. We are one of the select few in the UK to have our own core network. We provide innovative Internet, Cloud, IP telephony, IoT and cybersecurity solutions to over 5,000 business customers, many of whom are famous brand names. With emphasis on engineering skills and industry leading customer service More ❯

background to lead the design, deployment, and integration of customer engagement solutions built on platforms such as NICE CXone, Genesys, Avaya, or Cisco. This hands-on role combines deep telephony expertise with practical experience in IVR design, queue management, and CRM integration. The successful candidate will act as a technical authority, mentoring junior engineers while delivering high-impact contact … across voice and digital channels. • Design and deploy IVR and queuing strategies aligned with customer experience objectives. • Ensure solution configurations are resilient, scalable, and meet compliance and security standards. Telephony and Infrastructure: • Manage configurations and troubleshooting for SIP trunks, PSTN access, SBCs, and PBX systems. • Implement contact centre components within NICE CXone, Genesys Cloud, Avaya, or Cisco platforms. • Design … and support emergency routing and system failover scenarios. Application Integration: • Deliver CRM and third-party app integrations using REST or SOAP APIs. • Coordinate data flows between telephony platforms and business systems (Salesforce, Dynamics, etc.). • Conduct testing and validation of integration use cases. Technical Leadership: • Serve as an escalation point for complex contact centre infrastructure issues. • Mentor and support More ❯

background to lead the design, deployment, and integration of customer engagement solutions built on platforms such as NICE CXone, Genesys, Avaya, or Cisco. This hands-on role combines deep telephony expertise with practical experience in IVR design, queue management, and CRM integration. The successful candidate will act as a technical authority, mentoring junior engineers while delivering high-impact contact … across voice and digital channels. • Design and deploy IVR and queuing strategies aligned with customer experience objectives. • Ensure solution configurations are resilient, scalable, and meet compliance and security standards. Telephony and Infrastructure: • Manage configurations and troubleshooting for SIP trunks, PSTN access, SBCs, and PBX systems. • Implement contact centre components within NICE CXone, Genesys Cloud, Avaya, or Cisco platforms. • Design … and support emergency routing and system failover scenarios. Application Integration: • Deliver CRM and third-party app integrations using REST or SOAP APIs. • Coordinate data flows between telephony platforms and business systems (Salesforce, Dynamics, etc.). • Conduct testing and validation of integration use cases. Technical Leadership: • Serve as an escalation point for complex contact centre infrastructure issues. • Mentor and support More ❯