Newcastle Upon Tyne, United Kingdom Hybrid / WFH Options
NHS Counter Fraud Authority
outcomes. These systems currently support approximately 200 internal users and 4,000+ external users. Furthermore, the NHSCFA are investigating the use of Machine Learning / Data Science to facilitate the future identification and prevention of fraud against the NHS. The Head of Technology will be responsible for setting the … Technology workstreams (Infrastructure Services, User Support Services, Information and Cyber Security, and Digital Development). As the Technology subject matter expert, participation at Executive / Board level discussions will be required; to ensure that this Business-Critical function is intrinsically considered when discussing the day-to-day operations and … repudiation and privacy Evidence of continual professional development at a strategic level in the technology field Extensive knowledge of ITIL v4 Service Management and / or ISO20000 IT Service Management Principles Extensive knowledge of project management methodologies Demonstrates significant knowledge of technologies , such as more »
improving the lives of our clients and their customers by creating better environments in which to work, live and learn. Purpose of the Role / Role Overview: The Field Based 2nd Line Support Technician position will be a dynamic, self-motivated ICT Professional with the opportunity to perform a … own discretion and ICT Management and is subject to change after consultation. A current UK driving licence is required for this role. General Duties / Key Responsibilities: Service Deliver / Operations Understand and promote the ITIL framework in the daily role of service operations. Incident management will be … and where appropriate input this accurately into the Service Delivery ITSM System and other system software. Utilise existing technologies to obtain and manipulate software / hardware information and to remotely administer systems. Assist in the monitoring of Sureserve Group infrastructure, raising support calls and escalating when appropriate. Responsible for more »
junior team members. Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL / ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and … Very strong verbal, presentation, and interpersonal skills are required. Project management skills with experience in stakeholder and communications management Escalation points for major incidents / investigations Service Owner for several services e.g., Azure, Devops Qualifications 7+ years practical experience working in IT. Strong, first-hand experience of designing, building … supporting Enterprise solutions. Experience in the full product lifecycle including Concept generation, Design, Build and Support essential. Interpreting, understanding, and solving complex technical problems / incidents. Strategic thinker capable of looking at the ‘big picture’ Ability to influence internal teams and customers. Consultancy / project delivery experience with more »
junior team members. Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL / ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and … Very strong verbal, presentation, and interpersonal skills are required. Project management skills with experience in stakeholder and communications management Escalation points for major incidents / investigations Service Owner for several services e.g., Azure, Devops Qualifications 7+ years practical experience working in IT. Strong, first-hand experience of designing, building … supporting Enterprise solutions. Experience in the full product lifecycle including Concept generation, Design, Build and Support essential. Interpreting, understanding, and solving complex technical problems / incidents. Strategic thinker capable of looking at the ‘big picture’ Ability to influence internal teams and customers. Consultancy / project delivery experience with more »
