1 to 25 of 26 ITIL Jobs in Birmingham

/prioritization and categorization of incidents is important Skills Required Excellent Communication skills in English and Norwegian (spoken and written) Handling the voice calls ITIL process on Incident Management and Service Request fulfilment Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the more »

in MS365, Azure Cloud services, Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem-solve complex hardware and software issues and operate under more »

Azure cloud with a passion to develop a career within cloud technology. - Excellent troubleshooting, problem solving & delivery skills coupled with a good understanding of ITIL support processes. - Experience in implementing, customising, and supporting third party systems including managing suppliers to delivery. - Certifications such as Microsoft Azure Administrator (AZ-104) are more »

application and software development life cycle. An understanding of release and change management. An understanding of Agile and Product-based development. An understanding of ITIL Service Management practices, processes, and procedures. more »

Soft skills:  Proven record of thoroughness and diligence as any mistake can affect 150,000 end points  Good communication skills with stakeholders  DevOps/ITIL experience a plus more »

application and software development life cycle. An understanding of release and change management. An understanding of Agile and Product-based development. An understanding of ITIL Service Management practices, processes, and procedures. Experience of higher education environments in genera would be beneficial. Experience of research systems specifically would be beneficial. The more »

this role you'll need: To be educated to degree standard or able to demonstrate appropriate significant and relevant experience in a similar role ITIL certified/trained To be accredited by relevant software/hardware vendors (where available) To be an effective communicatorto both technical and non-technical audiences more »

setup on both Cisco ASA/Fortinet firewalls Understanding of core IT Concepts Problem resolution and root cause analysis Have a good understanding of ITIL practices Help desk ticket interaction Change process experience required Desirable skills: Load Balancing experience with F5 and/or Alteons Cloud experience - ideally Azure Good more »

and C# .NET. Preference for Power Platform experience. Client-facing acumen with D365 CS experience. Previous exposure to managed services environment and applications management. ITIL Foundation qualification preferred. Eligibility for SC level clearance You will be working with an outstanding organisation who prioritise the well-being and professional growth of more »

and deliver programs of work. Product specification and designs for information systems and their components adhering to business needs. Have the opportunity to become ITIL 4 certified. You’ll be an excellent fit if you have: Experience of MS SQL Working knowledge of SSIS, SSRS, SSMS or BIDS Exposure to more »

assessing real and potential security breaches, and ensuring thorough investigation and resolution. * Familiarity with IT Service Frameworks, methodologies, and industry best practices such as ITIL v4 and Agile. * Understanding of day-to-day operations and industry best practices within a Security Operations Center (SOC). * Proficiency in technical security aspects more »

Microsoft technologies Experience working in a commercial environment supporting bid responses. Demonstrable ability to work within a team environment Togaf 9 and above certification ITIL foundation. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills more »

have. Qualifications Required: Oracle Cloud Infrastructure 2023 Architect Associate (1Z0-1072-23). Desirable: Oracle Certified CNC administrator, Hashicorp Terraform Associate, Oracle Linux Certification, ITIL Additional Information Why Version 1? Strong Career Progression & mentorship coaching through our Strength in Balance and leadership schemes with a dedicated quarterly Pathways Career Development more »

operations, promptly reporting any issues. Your attention to detail will maintain our high standards. What we are looking for: Ideally degree educatated or equivalent ITIL Foundation Lean 6 Sigma Experience of CRM and ITSM Systems Strong experience in an MSP Deep understanding of technologies within our portfolio Evidence of building … clear and concise reports and documents Experience in a technical support/assurance environment or a similar customer-facing role Display strong understanding of ITIL methodology and disciplines. Excellent communication, leadership, and interpersonal skills Strong analytical, problem-solving, and decision-making skills Proficiency in Microsoft Office and other IT tools more »

Service Delivery supporting roles Required skills and experience: Successful candidates will have strong Service Design, IT operations and service management experience across the full ITIL lifecycle Knowledge and understanding of IT operating models and concepts such as SIAM, DevOps, SAFe Agile and Cloud operating models Confident working directly with a … consultancy experience in ITSM, Business or Digital consulting Ability to demonstrate either Service or Business Architecture, IT Governance, Business Change and Programme Management experience ITIL (MP, SL or Expert), LEAN, COBIT, TOGAF, CMMI certifications As a Disability Confident employer, our aim is to ensure that disabled applicants who meet the more »

Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will be instrumental … while serving as the liaison between internal resolver teams, external service providers, and end users for all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement initiatives, encompassing Problem Management, Service Request Management, Joiners/Movers/Leavers processes, Service Transition, and Demand/… by the IT Service Delivery Manager. Person Specification: To excel in this role, you should possess the following essential attributes, experience, skills, and knowledge: ITIL qualification (minimum V3) with a comprehensive understanding of the ITIL Framework. Proven experience in service management within a dynamic, fast-paced environment, coupled with proficiency more »

with the latest inDesktop,Server,Network, andSecuritytechnologies. NOC/SOC Mastery: Youre well-versed in network and security operations. Think monitoring, infrastructure management, and ITIL processes (Change, Release, Problem). Data Connectivity: Your knowledge extends to data connectivity technologies. You understand the backbone of digital communication. Cloud Insights: While not … Wireless Juniper and Aruba Data Connectivity: MPLS SD-WAN Technologies Leased Lines (FTTP, FTTC, P2P, ADSL etc) Wireless Connectivity SIP trunking Processes and Procedures: ITIL experience within a NoC/SoC environment Enterprise Architecture e.g: TOGAF, BCS What we can offer you: 23 days holiday and a day off for more »

Location: Birmingham/Remote working The starting salary is excellent and comes withcompany benefits including pension and private medical cover An accomplished, UK based ITIL certified IT Change & Configuration Manager is required for this superb opening to work in our leading global client's expanding IT services division as they … is a combined operational based position operating within the IT Service Management team Many of the responsibilities are general, however working knowledge of the ITIL Change and Configuration Management processes are crucial to the success of the role To support the IT Change & Configuration Management function to help reduce risk … Change & Configuration Manager role Familiarity with helpdesk ticketing systems (ITSM tools) Experience of ITSM tools are important - experience of ServiceNow or HALO is essential ITIL Foundation qualified Good all-round knowledge of IT Applications/Infrastructure Experience of CMDB Data modelling and reporting Strong customer service orientation, good communication, teamwork more »

preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. more »

Support Developer | ASP.Net | C# | ITIL | SQL Server | Oracle | Software Support Job Title: Support Developer Location: Birmingham (Hybrid or Fully Remote) - Please note that only applicants from the UK will be considered for this position. Salary: £35,000 - £40,000 per annum + Benefits Applause IT seeks an experienced Support Developer … Oracle, Java, SSRS, SSIS IIS configuration, AJAX Non-technical Skills: Strong problem-solving abilities. Excellent communication skills. Conscientious and proactive work ethic. Familiarity with ITIL/ITSM environments. Ability to lead a support team. Ready to make a difference? Please hit APPLY NOW!!!! Support Developer | ASP.Net | C# | ITIL | SQL Server more »

or experience. Desirable *A Level/IT related NVQ Level 3 or similar accredited vocational work-related IT qualification *Advanced ECDL or equivalent knowledge. *ITIL Foundation Certificate or equivalent Experience Essential *Relevant experience gained working within an IT Service Desk/Centre Team or equivalent First Level/Application/… providing application support within an ICT environment *Extensive experience of working within defined Service Level Agreements & Service Level Targets *High level of understanding of ITIL processes and Service Management best practice framework *Enhanced understanding of ICT issues and its application within the NHS and/or similar user base environment more »

attached Job Description* Person Specification Qualifications Essential A Level/IT related NVQ Level 2 or similar accredited vocational work-related IT qualification Desirable ITIL Foundation Certificate Technical IT qualification Experience Essential Experience gained working within an IT Service Desk/Centre Team or equivalent First Level/Application/… Customer support function. Experience providing application support within an ICT environment. Experience of working within defined Service Level Agreements & Service Level Targets. Understanding of ITIL processes and Service Management best practice framework. Good all-round level of technical knowledge and awareness. An understanding of basic ICT issues and its application more »

practices and industry trends. Define and run architecture governance processes, shaping the architectural strategy to align with business objectives. Maintain a strong focus on ITIL processes and ServiceNow solutions. Team Collaboration and Leadership: Work closely with stakeholders, team members, and clients, offering expert input and guiding junior members. Participate in … Separation into a masterpiece. 1 undergraduate degree or higher in any subject covering Engineering, Mathematics, Computer Science, or Business. ServiceNow Certified System Administrator (CSA) ITIL Foundation ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM) ServiceNow Certified Application Developer (CAD) - advantageous To apply please click the "Apply" button and follow the instructions. more »

National Desktop and Field Engineer - Technology - CSC - Counter Terrorism Policing HQ The starting salary is £43,227, which includes allowances totalling £2,841. The salary is broken down as £40,386 basic salary, which will increase annually until you reach more »

Support Developer | ASP.Net | C# | ITIL | SQL Server | Oracle | Software Support Job Title: Support Developer Location: Birmingham (Hybrid or Fully Remote) - Please note that only applicants from the UK will be considered for this position. Salary: £35,000 - £40,000 per annum Applause IT is hiring an experienced Support Developer to … Skills: HTML/CSS, ASP.Net, JavaScript, jQuery, Bootstrap Entity Framework, Oracle, Java, SSRS, SSIS Non-technical Skills: Conscientious and proactive work ethic. Familiarity with ITIL/ITSM environments. Ability to lead a support team. Does this role sound like it could be the right fit for you? APPLY NOW!!!! Support … Developer | ASP.Net | C# | ITIL | SQL Server | Oracle | Software Support more »