related qualification -A level/GCSE or equivalent equivalent experience in a similar role Specialist IT related qualification or equivalent experience Desirable Technical accreditation ITIL qualification Specific Skills Essential Knowledge of Windows 10, Apple IOS, Office, Web browsers and Internet Technologies Excellent communication and interpersonal skills Desirable Experience of working more »
Certification Industry standard IT qualifications e.g. Microsoft, Cisco/Networking etc Desirable Post graduate qualification in cyber security or related subject. Prince 2 Foundation ITIL Foundation Specific Skills Essential Advanced knowledge of security technologies including firewalls, anti-malware, IDS/IPS, web filtering, email filtering, SIEM, patch management, MDM, DLP more »
their queries and/or issues Manage Major Incidents by following major incident management process & communication (customers & internal management) Manage Service Desk tickets following ITIL guidelines as outlined in the Service Desk Call handling procedures or as directed by the Team Lead and Provide deeper analysis with some assistance from … from established procedures by performing a structured work assignment Use existing procedures to solve routine or standard problems Knowledge, Skills and Abilities: Knowledge of ITIL Service Management Excellent customer service skills Continues to build knowledge of the organisation, processes, and customers Use prescribed guidelines or policies to analyze, troubleshoot and … and prioritization skills Clearly client-oriented with a strong focus on quality and efficiency Ability to adapt 9-hour rotating shift schedule Knowledge of ITIL service desk & tool (ServiceNow, JIRA) Knowledge of air cargo industry an asset Languages: Fluent English (verbal and written); other languages considered an asset Has conceptual more »
