unavailable About you Typically, has to have at least three to five years' experience within a similar role Basic understanding and experience within an ITIL environment Exceptional problem solving and analytical skills Previous experience of supporting software and interfaces such as, Windows 10, Office 365, Active Directory, Exchange Azure Experience more »
Newton-Le-Willows, Merseyside, North West, United Kingdom
Speedy Hire
systems Application Support Skills Good all round knowledge of IT Good appreciation of service excellence Desirable SQL Server 2008R2 & 2012 DBA Knowledge Familiarity of ITIL best practises Experience of working in a Service Orientated Environment Experience of supporting mobile workforce What we offer: 26 days holiday (plus bank holidays) Life more »
with all internal and external members of staff. Profile A successful IT Service Lead should have: Relevant experience and/or IT qualifications (CompTIA+, ITIL etc). Proven years of experience in a customer facing IT role. Strong technical understanding of a variety of IT services and devices (including Microsoft more »
Lancashire Teaching Hospitals NHS Foundation Trust
the NLTG Digital Support Technician Apprenticeship. Person Specification Qualifications and Education Essential Good general education - 3 GCSEs or equivalent including English Desirable Knowledge of ITIL Knowledge and Experience Essential Excellent computer skills General knowledge of: MS Office, Windows 10 Desirable Previous experience in an IT support role Experience in a more »
by engaging other members of the team Experience of working in a Support environment or rolling out a new PLM toolset An awareness of ITIL Foundations would be desirable The Air PLM Application Support team: As a senior Application Support Engineer, you will be responsible for troubleshooting technical issues within more »
/BI Analyst and IpsumLive Technical PM through the Service Transition process prior to live service delivery. To take ownership of workload assigned through ITIL core processes (Incident, Problem, Change etc.) or the IT programme of work and ensuring that personal, team and customer SLA targets are achieved. To maintain … or Group Head of IT. Required Qualifications & Professional Membership(s): Bachelor's degree or equivalent in an IT/related subject would be beneficial ITIL Foundation or a willingness to complete this is required Knowledge & Experience: Demonstrable first level support knowledge in the following key areas: Microsoft Server based Operating more »
by engaging other members of the team Experience of working in a Support environment or rolling out a new PLM toolset An awareness of ITIL Foundations would be desirable Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. more »
team and building your own network Experience of working in a Support environment or rolling out a new PLM toolset Desirable: An awareness of ITIL Foundations and Service Desk experience would be desirable Knowledge of Siemens NX would be an advantage Benefits: You'll receive benefits including a competitive pension more »
desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline processes, reinforce service delivery, and heighten user satisfaction across the organisation. Moreover, your hands-on technical expertise will be … strategy, ensuring our IT Service Delivery function aligns seamlessly with our business objectives. Principal accountabilities: Implement and maintain service management processes in line with ITIL v4 best practices, ensuring efficient and effective service delivery. Directly lead, mentor, and guide the service desk team, ensuring rapid and effective resolution of IT … Intune. Spearhead the setup, distribution, maintenance, and troubleshooting of company assets, including laptops, workstations, and mobile devices. Develop and review KPIs in alignment with ITIL v4 practices. Seek continuous improvement by analysing performance metrics and feedback. Function as leader within the IT division, ensuring open, transparent, and timely communication between more »
installation and maintenance of associated software and peripheral devices, this will also include involvement with data communications networks. ICT follows the framework ITIL (InformationTechnologyInfrastructureLibrary) and as such is in line with the Trusts policies and procedures.Always considering the potential or actual clinical impact of any service failure … on desktop support, e.g. Enterprise Desktop Administrator on Windows 10, or legacy equivalent e.g. MCDST oITIL foundation or equivalent experience of working in an ITIL environment Experience & Knowledge Essential oKnowledge of current Microsoft operating systems oKnowledge of computing hardware and end user computing environment oKnowledge of Microsoft Active Directory (Account more »
of Service Design and Transition Packages, Service Introduction Plans, processes, and operational readiness material tosupport a smooth transition into allIT, ensuring compliance with key ITIL processes. Development ofall standard Service Design & Transition Procedures, Artefacts and Templates. Identified Operational Assurance Testing for newand change services to ensure that services that are … Availability Management, Capacity Management and Information and Governance. Experience of project delivery and working within a Governance framework. Experience of security system implementations preferred. ITIL intermediate qualification V3 or V4 is preferred. (see below) Charlene Morrison more »
