positive working relationships with colleagues and key external contacts EDUCATION/TECHNICALSKILLS University degree and 5 years’ relevant management experience Relevant IT certifications: Microsoft, ITIL PHYSICAL REQUIREMENTS/WORK ENVIRONMENT Work is performed in a designated professional office workstation and environment. Extensive use of office equipment to include computer, monitor more »
SM1, Sutton Central, Greater London, United Kingdom
Belmont Recruitment
to work within virtual teams within the wider digital and IT department in the delivery of business projects. Understanding of and working to the ITIL framework is essential. We require the following: Citrix Knowledge: In-depth understanding of Citrix products including XenApp, XenDesktop, NetScaler, and Citrix Virtual Apps and Desktops. more »
description and person specification Person Specification Qualifications Essential Educated to degree level or equivalent level of relevant experience working in a computer based discipline. ITIL Foundation qualification. Knowledge Essential Knowledge of health information exchange (HIE) and messaging standards e.g. HL7, FHIR Knowledge of information governance, technology and security best practice. more »
facing support desk, and managing internal improvement projects and remediation activities to their successful conclusion. The IT Manager will develop and manage processes to ITIL standards ensuring a professional approach to all incidents, changes, and service requests. Be a focal point for the team completing peer reviews regularly and ensuring more »
be a tech assessment as part of the process. To be considered for this role, you will have: Knowledge of Windows technologies Understanding of ITIL processes Good interpersonal skills and are well organised and practical with a logical, analytical approach to problem-solving. Pays careful, close attention to detail. Has more »
/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure more »
/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure more »
/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure more »
/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure more »
their queries and/or issues Manage Major Incidents by following major incident management process & communication (customers & internal management) Manage Service Desk tickets following ITIL guidelines as outlined in the Service Desk Call handling procedures or as directed by the Team Lead and Provide deeper analysis with some assistance from … from established procedures by performing a structured work assignment Use existing procedures to solve routine or standard problems Knowledge, Skills and Abilities: Knowledge of ITIL Service Management Excellent customer service skills Continues to build knowledge of the organisation, processes, and customers Use prescribed guidelines or policies to analyze, troubleshoot and … and prioritization skills Clearly client-oriented with a strong focus on quality and efficiency Ability to adapt 9-hour rotating shift schedule Knowledge of ITIL service desk & tool (ServiceNow, JIRA) Knowledge of air cargo industry an asset Languages: Fluent English (verbal and written); other languages considered an asset Has conceptual more »
Bromley, London, United Kingdom Hybrid / WFH Options
Trust Payments
Customer Support Officer (Shift based) - You: - 1+ years in a similar customer service orientated support role - Strong customer orientation - Experience of working in an ITIL environment - Experience of using Zendesk or similar ITSM tool - Excellent typing skills and IT Skills including Microsoft Office (Excel, Word and PowerPoint), Salesforce, DMS, Data … Able to articulate technical explanations in a non-technical way - Strong communicator able to communicate confidently with all level of colleagues within the business - ITIL Foundation qualified - Understanding of Payment system capabilities and features Customer Support Officer (Shift based) - Benefits: - Opportunity to be part of a rapidly scaling and market more »