experience Desirable Qualification in Customer Service/telephone training Qualification in IT support, e.g. CompTIA A+, CompTIA N+ Certification ITIL Foundation Certificate in ITServiceManagement Knowledge & Experience Essential Experience of working on an ITService Desk or similar technical support environment Experience of operating within Service Level Agreements and more »
Croydon, Surrey, United Kingdom Hybrid / WFH Options
Alexander Mann Solutions - Public Sector Resourcing
Inside IR35) Contract Term: 12 Months Contracting Authority: The Home Office Location: Hybrid - Croydon We are looking for candidates with a background in ITServiceManagement, and experience of successful Service Design and Transition. You will be joining a number of other Service Design and Transition Managers (SDTMs) working within more »
Resolve and close incidents/service requests as per the procedures & allocated timelines. Log relevant incident/service request details as per process in ITSM tool. Communicate with client regarding incident progress. Ensure tickets are always updated until issues are resolved. Comply with Quality Health Safety Environment (QHSE) and ITmore »
for improvement and implementing corrective actions as needed. Trends: Stay updated on emerging technologies, industry trends, and best practices in network operations and ITservicemanagement to drive innovation and maintain a competitive edge. Leadership: Act as a positive and innovative force within the NOC team, promoting the success of more »
areas for improvement, and implement corrective actions as needed. Stay abreast of emerging technologies, industry trends, and best practices in network operations and ITservicemanagement to drive innovation and maintain a competitive edge. Engage in customer pre-sales activities, collaborating with sales, customers, and vendors to create solution designs more »
Horley, Surrey, United Kingdom Hybrid / WFH Options
Deloitte
/or Compliance certification or ServiceNow System Certified System Administrator (or equivalent)Proven experience within an IT risk related role.Good working knowledge of ITServiceManagement lifecycle and IT controlsExperience with managing Business Continuity Management requirements would be an advantage.A good understanding of IT frameworks including ITIL and COBIT frameworks.Knowledge more »
as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship managementPrevious sales experience in ITServiceManagement, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations)Experience achieving sales targetsExperience leading virtual or matrixed teamsAbility more »
Woking, Surrey, South East, United Kingdom Hybrid / WFH Options
Deerfoot I.T. Resources Limited
you can expect to work in these areas: Level 3 Network support Network incident diagnostics/resolution Network change implementation via requests made via ITSM Troubleshooting and fault-finding complex routing issues (BGP, OSPF and EIGRP). To apply for this Connectivity & Network Engineer role, your soft skills, expertise and more »
Camberley, Surrey, South East, United Kingdom Hybrid / WFH Options
Telent Technology Services Ltd
Outlook) SC, NPPV3 & Parliament Security Clearances, or the ability to obtain them ITIL V4 Foundation certification (desirable) Resource Management experience Working knowledge of Remedy ITSM suite or similar to an ITSM application What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity more »