1 to 25 of 28 ITSM Jobs in the West Midlands

will maintain our high standards. What we are looking for: Ideally degree educatated or equivalent ITIL Foundation Lean 6 Sigma Experience of CRM and ITSM Systems Strong experience in an MSP Deep understanding of technologies within our portfolio Evidence of building multi-disciplinary teams Good understanding of financial management An more »

Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory more »

Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills arising from more »

/Desktop support across medium/large organisations Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem more »

of hands-on experience in infrastructure, cloud computing, and related services. * Verified proficiency in Microsoft 365, Azure, SharePoint, Teams, and Intune. * Proficiency in utilizing ITSM tools such as Freshservice or equivalents. * Proficiency with databases including Microsoft SQL and Postgres, as well as experience with SSRS. * Familiarity with virtualization technologies such more »

and proxies that underpin multiple data centres. working with alerting and monitoring tools such as CISCO DNA-C, Prime, Nagios etc. working with any ITSM tool such as Service Now. certified or recent relevant experience working in ITIL controlled environment. verbal and written communication skills. includes P1 Operational on-call more »

in our business processes and toolsets via automation. You will have proven experience. You use tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident more »

in our business processes and toolsets via automation. You will have proven experience. You use tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident more »

in our business processes and toolsets via automation. You will have proven experience. You use tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident more »

in our business processes and toolsets via automation. You will have proven experience. You use tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident more »

that underpin multiple data centres. Experience working with alerting and monitoring tools such as CISCO DNA-C, Prime, Nagios etc. Experience working with any ITSM tool such as Service Now. ITILv3/ITIL4 certified or recent relevant experience working in ITIL controlled environment. Strong verbal and written communication skills. Role more »

SSRS, SSIS IIS configuration, AJAX Non-technical Skills: Strong problem-solving abilities. Excellent communication skills. Conscientious and proactive work ethic. Familiarity with ITIL/ITSM environments. Ability to lead a support team. Ready to make a difference? Please hit APPLY NOW!!!! Support Developer | ASP.Net | C# | ITIL | SQL Server | Oracle | Software more »

of the organization Proven expert in managing multiple stakeholders at all levels of the organization, but specifically at senior management level. Understanding of Technologies & ITSM Tool Coordination, negotiation, and persuasion skills Other note/s: 6 months to 1 year contract Main core experience on managing major incident bridges and more »

environment of 2 days per week office based, 3 days WFH. As our newly appointed Infrastructure Engineer your key responsibilities will include: To establish ITSM standards, processes and guidelines that are in line with industry standards and best practices. Subject Matter Expert (SME) level of hands-on knowledge in Wintel more »

/CSS, ASP.Net, JavaScript, jQuery, Bootstrap Entity Framework, Oracle, Java, SSRS, SSIS Non-technical Skills: Conscientious and proactive work ethic. Familiarity with ITIL/ITSM environments. Ability to lead a support team. Does this role sound like it could be the right fit for you? APPLY NOW!!!! Support Developer | ASP.Net more »

Skills required, Experience of leading and managing high-performing teams. Strong working knowledge and experience of the following technologies; Azure Sentinel, Advanced analysis skills, ITSM Tools, Cloud based services, Discovery Tools, Active Directory, IIS Management, PowerShell, Office 365 application stack, Azure Platform, SQL Server Administration, SharePoint Online, Teams, Windows Server. more »

Extensive experience as a ServiceNow Technical Consultant, with a strong portfolio of successful projects. Deep expertise in ServiceNow development, configuration, and integration. Proficiency in ITSM, ITOM, ITBM, and other relevant ServiceNow applications. Exceptional problem-solving and analytical skills. Strong communication and interpersonal skills, with the ability to convey complex technical more »

a multi-disciplinary transport technology team. Your studies and practical experience will ideally encompass one or more of the following areas: Information Technology IT Service Management Enterprise Architecture Information and Cyber Security Data analytics and presentation Communication networks Practical application of the above in a highways or transportation environment would more »

Service Level Agreements, Key Performance Indicators and Continual Service Improvement * Demonstrable management and hands-on experience within complex ICT Service environments * Experience with IT Service Management toolsets * Experience managing complex relationships and situations. * IT-related procurement processes * Experience of conducting and contributing to internal and external audits Disclosure and Barring more »

purpose is unique. We'd love you to join us. Delivery. Work. Projects. Our ServiceNow platform currently supports circa 120,000 colleagues across the ITSM, ITOM, SPM, NLU, Security and HR On-boarding modules exposing us regularly to a wide range of different challenges and opportunities within the ServiceNow ecosphere. more »

actions. Lead, manage, hire and, train engineering and administrative staff. Define supporting processes, procedures, and maintenance schedules for consistent performance. Set-up and manage ITSM best practices and drive ongoing service maturity. Manage customer agreements to optimise profitability. Work with the Finance Director to create processes for analysing the costs … Service Delivery role to motivate and lead virtual teams and partners. Experience of working within an SME focussed Managed Services Provider. IT Service Management - ITSM process design and implementation experience. Communication - Effective collaboration within a wider organisation and with the board and senior leadership team. Budget/Costs/Revenue more »

or own the production of deliverables. Deliverables include analysis of business strategy in support of IT, IT strategy recommendations, IT strategy plans and roadmaps, ITSM capability and process assessments, producing new process sets, service improvement plans, organization design reviews, new operating models, skills assessments, ITSM Tooling reviews and improvement plans … Excel Client facing workshop facilitation experience and strong presentation skills Desirable skills and experience: Would be great to see some previous consultancy experience in ITSM, Business or Digital consulting Ability to demonstrate either Service or Business Architecture, IT Governance, Business Change and Programme Management experience ITIL (MP, SL or Expert more »

Company Description Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and more »

with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will be instrumental in reviewing existing processes … with suppliers, enabling you to effectively monitor contractual obligations and drive improvements where necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users for all IT Service Delivery matters. Enhance and … alignment with existing commitments. Collaborate with colleagues to continually refine Joiners/Movers/Leavers processes, and undertake any other tasks related to IT Service Management as directed by the IT Service Delivery Manager. Person Specification: To excel in this role, you should possess the following essential attributes, experience, skills more »

+ Excellent benefits Location - Solihull/Hybrid Role purpose: This is a combined operational based position operating within the IT Service Management team. Many of the responsibilities are general, however working knowledge of the ITIL Change and Configuration Management processes are crucial to the success of the role. To support … changes or emergency changes. Technical/Professional Qualifications/Requirements At least 5 years' experience in a similar role. Familiarity with helpdesk ticketing systems (ITSM tools). ITIL Foundation qualified. Good all-round knowledge of IT Applications/Infrastructure. Experience of CMDB Data modelling and reporting. Strong customer service orientation more »