meet business objectives and align with industry best practices. Define system architecture, integration points, data flows, and technical specifications for contact center components including IVR, ACD, CRM, workforce management, reporting, and analytics. Technology Evaluation and Selection: Evaluate and recommend contact center technologies, platforms, and vendors based on business requirements, technical … implementation, with a focus on contact center technologies. In-depth knowledge of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM). Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. Strong understanding of cloud computing platforms (e.g. more »
or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. more »
or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. more »
Croydon, England, United Kingdom Hybrid / WFH Options
Tata Consultancy Services
Scripts -understand Call Types, Dial numbers, RONA, PQ’s/Skill groups. Previous experience of building UCCE scripts via Call Studio. Ability to create IVR and Menu options within Unity Voice Mail. Knowledge of Video Technologies – WebEx, CMS, TMS. Experience with voice over IP Protocols (SIP, H323, MGCP, SCCP, etc. more »
Data Analyst/Information Analyst/Reporting Analyst/Telecoms Analyst/(Telephony – VoIP, IVR systems). NB : Due to Security vetting requirements, candidates must be have lived in the UK for 3 consecutive years and have British citizenship, or pre-settled or settled-status. This hugely successful software solutions … future. The position needs someone with a technical mindset; the client would ideally like someone to have a working understanding of Telco - VoIP and IVR - but training can be given. Using various tools, you’ll be connecting to the client’s systems (speech-related products), extracting, analysing and investigate their more »
Our client a global technology consulting company is seeking Nuance Biometric IVR Engineer in London, UK. Job Description: 5+ Years of Experience on Nuance IVR Systems Voice Biometrics Conversational IVR skillsets Must have in Nuance voice biometrics deployment and operations Desired hands on exposure in Nuance Speech Suite and Nuance more »
Role: Systems Management Location: London, UK Duration: FTC Job Description: Experience with Nuance IVR Systems Voice Biometrics Conversational IVR skillsets Must have in Nuance voice biometrics deployment and operations. Desired hands-on exposure in Nuance Speech Suite and Nuance Security Suite Knowledge of Nuance Call steering application Exposure to Contact more »
