or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. more »
Croydon, England, United Kingdom Hybrid / WFH Options
Tata Consultancy Services
Scripts -understand Call Types, Dial numbers, RONA, PQ’s/Skill groups. Previous experience of building UCCE scripts via Call Studio. Ability to create IVR and Menu options within Unity Voice Mail. Knowledge of Video Technologies – WebEx, CMS, TMS. Experience with voice over IP Protocols (SIP, H323, MGCP, SCCP, etc. more »
Our client a global technology consulting company is seeking Nuance Biometric IVR Engineer in London, UK. Job Description: 5+ Years of Experience on Nuance IVR Systems Voice Biometrics Conversational IVR skillsets Must have in Nuance voice biometrics deployment and operations Desired hands on exposure in Nuance Speech Suite and Nuance more »
Role: Systems Management Location: London, UK Duration: FTC Job Description: Experience with Nuance IVR Systems Voice Biometrics Conversational IVR skillsets Must have in Nuance voice biometrics deployment and operations. Desired hands-on exposure in Nuance Speech Suite and Nuance Security Suite Knowledge of Nuance Call steering application Exposure to Contact more »
