23 of 23 Incident Management Jobs in County Antrim

Major Incident Manager Belfast Up to £70,000 + On-Call Payments Location: Belfast On-site Salary: £60,000 £70,000 depending on experience Clearance: Must be eligible for SC Clearance Were looking for an experienced Major Incident Manager to join a growing Major Incident Management … develop best practice and drive continuous improvement. What youll be doing Taking ownership of major and business-critical incidents through to resolution Leading Major Incident bridge calls and coordinating technical and operational teams Managing escalations and communicating effectively with senior stakeholders Driving improvements across Major Incident Management ...

quality, and in line with business priorities. By combining hands-on delivery leadership with effective team coordination, cross-business stakeholder engagement, and strong financial management, the role helps ensure billing capabilities are delivered reliably, efficiently, and with a clear focus on customer and business outcomesWhat you’ll be doingEnd … delivery approach. · Provide clear governance, status reporting, and decision support, escalating risks and issues at the right time to maintain delivery momentum. Financial & Commercial Management · Manage delivery finances including budgets, forecasts, cost tracking, and spend control, ensuring delivery remains commercially efficient and value-focused. · Support business case delivery ...

appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.Performing Incident/Outage Management, pro-actively collaborate with Development and Infrastructure partners to identify and remediate stability risks, and engage in crisis management … handholding of issues.Investigation of incidents reported across a range of applications within our Custody Digital Assets and Settlements applications.Engagement with ITIL processes including Major Incident management, problem management, change management etc.Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams.Experience ...

pipelines for database provisioning, schema changes, migrations, and configuration management. Partner with product engineering, SRE, security, and cloud teams to define SLAs/SLOs, incident response, root cause analysis, and risk mitigation. Establish monitoring, alerting, and observability for database health and performance. Drive proactive incident prevention. Define … access, security, backups, and compliance. Participate in design reviews, capacity planning, and product inception to translate feature requirements into scalable data solutions. Lead post-incident reviews and continuous improvement initiatives to reduce mean time to detect and recover. Represent the database platform across cross-functional initiatives and influence long ...

operational support responsibilities, ensuring the reliability, scalability, and continuous improvement of critical systems.The ideal candidate will have deep experience in Python development, support and incident management, modern delivery methodologies, cloud platforms, and front-end JavaScript technologies.Key ResponsibilitiesProduction Support & OperationsProvide L2/L3 support for Python-based applications … production environmentsMonitor system performance, troubleshoot incidents, and perform root cause analysisDrive incident resolution, problem management, and continuous service improvementImplement and enhance monitoring, logging, and alerting solutionsPython DevelopmentDesign, develop, and maintain scalable applications using PythonWrite clean, maintainable, and well-tested code following best practicesContribute to architecture decisions and technical ...

support responsibilities, ensuring the reliability, scalability, and continuous improvement of critical systems. The ideal candidate will have deep experience in Python development , support and incident management , modern delivery methodologies , cloud platforms , and front-end JavaScript technologies . Key Responsibilities Production Support & Operations Provide L2/L3 support … Python-based applications in production environments Monitor system performance, troubleshoot incidents, and perform root cause analysis Drive incident resolution , problem management, and continuous service improvement Implement and enhance monitoring, logging, and alerting solutions Python Development Design, develop, and maintain scalable applications using Python Write clean, maintainable, and well ...

Major Incident Manager Belfast Up to £70,000 + On-Call Payments Location: Belfast On-site Salary: £60,000 £70,000 depending on experience Clearance: Must be eligible for SC Clearance Were looking for an experienced Major Incident Manager to join a growing Major Incident Management ...

RESPONSIBILITIESInstall, monitor, maintain, support, and optimize all production server hardware and software.Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status.Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution … maintenance of necessary security clearance.Experience with Linux System Administration, Kubernetes, Cloud, Exadata, Networking, Database, Storage, Compute, Virtualization and Troubleshooting.Experience participating in or running incident bridges.Customer focus, passion for delighting customers.Experience in cloud technical support, operations, incident management is preferred, but not required.Demonstrate ability to quickly learn ...

high availability requirements. As a Senior Technical Operations Engineer, you will also guide junior engineers to solve complex problems, take part in large-scale incident bridges and help to build new processes and procedures. OCI IN As cloud investment in Northern Ireland continues to grow, companies and governments … RESPONSIBILITIESInstall, monitor, maintain, support, and optimize all production server hardware and software. Provide technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution ...

monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution … necessary security clearance. Experience with Linux System Administration, Kubernetes, Cloud, Exadata, Networking, Database, Storage, Compute, Virtualization and Troubleshooting. Experience participating in or running incident bridges. Customer focus, passion for delighting customers. Experience in cloud technical support, operations, incident management is preferred, but not required. Demonstrate ability ...

scale enterprise environments.NetCracker RBM knowledge and associated billing platform integrations.Event-Driven Architecture & Domain-Driven Design (DDD) experience.CI/CD Automation & DevOps tooling expertise.Production Support & Incident Management including root cause analysis and resilience planning.Cross-Functional Stakeholder Management across Product, Architecture, Security, QA, and Operations teams.AI technologies within Software ...

contact to ensure client issues are addressed effectively and that our processes and quality standards are consistently applied. You’ll also support senior management in account growth, post-deployment success, and the transition from onboarding to business-as-usual support. The role involves collaboration with Product, Engineering, and Sales … ResponsibilitiesDeliveryManage the seamless transition of customers from the Onboarding Team to Support, including effective handover of configuration knowledge and documentation. Oversee ticket triage and incident management, ensuring issues are handled within SLA and coordinated across Product and Engineering teams. Maintain and evolve support standards, processes, and documentation ...

including ERP, WMS, HR, Payroll, Manufacturing, Logistics, and Reporting solutions. Success in the role requires strong application support, integration, SQL, problem-solving, and stakeholder management skills, with a focus on delivering practical technology solutions that improve business performance. Key Responsibilities Provide 1st, 2nd and 3rd line support for business … critical applications, including incident management, troubleshooting and root cause analysis. Develop and enhance business applications to meet operational and business requirements. Design, implement and support integrations between systems using APIs, file transfers, EDI and web services. Develop automation solutions using Power Automate, Power Apps and AI technologies ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

financial technology platforms. This role offers an opportunity to work in a high-stakes, performance-driven environment, where your expertise in automation, infrastructure management, and operational excellence will be paramount. 5+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, or Infrastructure Engineering. Hands-on expertise with Infrastructure … deployment processes, and administrative tasks. Troubleshoot complex production incidents across various systems. Collaborate with development teams to enhance system reliability and performance. Participate in incident management, root cause analysis, and continuous improvement initiatives. Contribute to disaster recovery and platform resilience strategies.Full timePosting Date ...

code solutions to support service delivery. * Embed Site Reliability Engineering principles including SLIs, SLOs, error budgets and continual service improvement. * Support live service operations, incident management, troubleshooting and platform resilience. * Collaborate with engineers, architects, product teams and stakeholders whilst coaching and mentoring colleagues. Essential Skills for the Senior ...

code solutions to support service delivery. * Embed Site Reliability Engineering principles including SLIs, SLOs, error budgets and continual service improvement. * Support live service operations, incident management, troubleshooting and platform resilience. * Collaborate with engineers, architects, product teams and stakeholders whilst coaching and mentoring colleagues. Essential Skills for the Senior ...

documentation.Record and report test results, defects, and improvement opportunities.Ongoing Support:Provide technical assistance to super users and functional teams, addressing application issues or queries.Support incident management and troubleshooting for MES related problems during and after deployment.Assist in maintaining and updating MES documentation, user guides, and training materials.Continuous Improvement ...

focus will be to ensure reliable service delivery, regulatory compliance, and alignment between contractual commitments and real-world healthcare outcomes.This is not a project management role. It is a strategic ownership role that combines relationship leadership, commercial accountability, operational oversight, and risk management. You will play a critical part … directly impact patient care, data interoperability, and business continuity.Success in this role requires deep experience in enterprise healthcare IT environments, strong financial and service management skills, and the ability to navigate complex stakeholder landscapes while driving measurable client value.Key ResponsibilitiesOwn the full managed services lifecycle for healthcare clients using ...

that balance quality, performance, and delivery timelines. Implement high‐quality, resilient, and scalable distributed systems, incorporating resilience mechanisms and best practices. Lead troubleshooting and incident management, addressing critical production issues and enhancing system reliability. Advocate for and implement improvements in development practices, such as enhancing CI/ ...

DNA. Invest in us and we’ll invest in you!. Job DescriptionOur ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures … Customers.We are seeking an experienced and results-driven Monitoring Lead who will be the product owner and subject matter expert (SME) for the Event Management tooling environment.This role is responsible for setting the strategic direction, ensuring tooling currency, driving innovation through automation and AI, and enabling smooth customer transitions ...

performance, and high availability requirements. As a Principal Engineer, you will also guide junior engineers to solve complex problems, take part in large-scale incident bridges and help to build new processes and procedures.OCI IN Northern IrelandAs cloud investment in Northern Ireland continues to grow, companies and governments … RESPONSIBILITIESInstall, monitor, maintain, support, and optimize all production server hardware and software.Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status.Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution ...

performance, and high availability requirements. As a Principal Engineer, you will also guide junior engineers to solve complex problems, take part in large-scale incident bridges and help to build new processes and procedures. OCI IN Northern Ireland As cloud investment in Northern Ireland continues to grow, companies … monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution ...