3 of 3 Incident Management Jobs in County Antrim

ensuring our development, deployment, and operational practices align with industry standards while fostering a culture of automation and continuous improvement. Key Responsibilities: Leadership & Team Management: Lead, mentor, and develop a team of DevOps engineers and SREs to drive innovation and operational excellence. Build a collaborative and inclusive team culture … infrastructure performance. Site Reliability Engineering: Lead efforts to define and maintain Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets. Drive incident management processes to quickly detect, mitigate, and resolve issues while ensuring post-mortem analyses for continuous improvement. Optimize and enhance monitoring, logging, and alerting ...

other infrastructure components Contribute to the development and assurance of design documentation and to the selection of appropriate applications and tools Assist in incident management, working with technical teams to resolve disruptions quickly and effectively Attend design and other relevant technical forums and meetings as required There ...

cause analysis and assist in implementing service improvements. Shift Lead Responsibilities Allocate and oversee tasks across the shift team, covering monitoring, call handling, and incident management. Provide procedural guidance to ensure consistent service delivery and operational standards. Support the resolution of service incidents and assist team members to develop … their technical and operational capability. Manage escalations for major incidents and liaise with senior management when required. Contribute to staff development, performance reviews, and internal training initiatives. Drive continuous improvement efforts and ensure SLA compliance with a target of 95%+ resolution rates. Oversee operational handovers and ensure outstanding ...