4 of 4 Incident Management Jobs in County Antrim

patching, Hands & feet support to Rack and stack activities. ❖ IT Tools – SCCM OS deployment, Intune Autopilot OS deployment, Microsoft MFA, Service NOW Ticketing tool (Incident, Service Requests, Asset management) • Basic experience in IT industry • Good client management & communication skills • Good Understanding of ITIL concept & Service Now • Computer …/Peripherals troubleshooting. Asset/Inventory Management • Ensure tickets are updated on time and adhere to required SLA. • Handling different PC operating systems (Windows 7, 10) • Handling end users' incidents and IMAC requests using Service NOW ticketing tool • Performing Hardware/Software installation (understanding of deployment tools like SCCM ...

newly created role offering real responsibility, visibility, and long-term growth. If you’re a confident people leader who thrives in fast-paced, incident-driven environments, this could be the perfect next step. 🔧 What you’ll be doing As the on-shift lead , you’ll ensure smooth service delivery … strong SLA performance, and effective incident management: Lead and coordinate NOC engineers during your shift Allocate work and ensure tasks are handled by the appropriate teams Coordinate and manage major incidents and escalations Monitor service quality, SLAs, and operational performance Act as the primary point of contact during ...

performance Advocate for technical improvements that enhance product quality, performance, and reliability Lead recruitment, onboarding, and team growth initiatives Support budgeting, forecasting, and supplier management Act as technical Service Owner for change and incident management, including escalation and on-call coordination What You'll Bring Proven experience ...

step in your sales career with a high-growth organisation? About the Opportunity This organisation is scaling rapidly, supporting global enterprise clients with critical incident management and operational resilience solutions. To support continued growth, they are strengthening their Sales Development function, offering an exciting opportunity to join ...