3 of 3 Incident Management Jobs in County Antrim

resolutions, and preventive measures. o Prepare detailed RCA reports and graphs to support the technical explanation of a Problem o Keep documentation for problem management accurate and current. • Continuous Improvement: o Prepare presentations on Problem management metrics, trends, and improvements. o Proactively identify opportunities to enhance service reliability … efficiency. o Participate in problem management initiatives and projects to drive continuous improvement. o Deliver internal technical training in areas of expertise. • Collaboration and Communication: o Collaborate with stakeholders to gather information and perform thorough problem diagnostics. o Join and document problem review meetings, providing regular updates. o Actively ...

newly created role offering real responsibility, visibility, and long-term growth. If you’re a confident people leader who thrives in fast-paced, incident-driven environments, this could be the perfect next step. 🔧 What you’ll be doing As the on-shift lead , you’ll ensure smooth service delivery … strong SLA performance, and effective incident management: Lead and coordinate NOC engineers during your shift Allocate work and ensure tasks are handled by the appropriate teams Coordinate and manage major incidents and escalations Monitor service quality, SLAs, and operational performance Act as the primary point of contact during ...

step in your sales career with a high-growth organisation? About the Opportunity This organisation is scaling rapidly, supporting global enterprise clients with critical incident management and operational resilience solutions. To support continued growth, they are strengthening their Sales Development function, offering an exciting opportunity to join ...