19 of 19 Incident Management Jobs in County Antrim

major technology services organisation is building a new operational command capability in Belfast and is seeking experienced Senior Major Incident Managers to help lead and shape the function. These positions will work closely with the Head of Major Incident Management, taking ownership of high-profile incidents while … helping to drive operational excellence, service improvement and best-practice adoption across the wider Major Incident Management team. This is a leadership-focused role suited to professionals who have significant experience owning critical incident response processes, managing senior stakeholder communications, mentoring incident teams and influencing service ...

digital CAD (Computer Aided Dispatch) update. CAD plays a vital role in managing and coordinating responses to incidents. It is used for incident management, resource management and incident logging. The postholder will assist in planning, coordination, stakeholder engagement, and monitoring activities to ensure the project ...

stability during fast-paced operational activity and major incidents. What We're Looking For Experience leading service-focused technical or operational teams. Strong stakeholder management and escalation handling skills. Ability to balance major incident leadership with BAU service oversight. Excellent written and verbal communication with a customer-first … technical resolution. What You'll Be Doing Delivery & Customer Experience Act as the primary contact for customer issues, ensuring high-quality, timely communication. Oversee incident and request handling to ensure SLA adherence and clear, accurate updates. Coordinate with field teams and third parties to maintain seamless service delivery. Ensure ...

stability during fast-paced operational activity and major incidents. What We're Looking For Experience leading service-focused technical or operational teams. Strong stakeholder management and escalation handling skills. Ability to balance major incident leadership with BAU service oversight. Excellent written and verbal communication with a customer-first … technical resolution. What You'll Be Doing Delivery & Customer Experience Act as the primary contact for customer issues, ensuring high-quality, timely communication. Oversee incident and request handling to ensure SLA adherence and clear, accurate updates. Coordinate with field teams and third parties to maintain seamless service delivery. Ensure ...

/4 days off 2 weeks Day shifts: 07:00 - 19:00 2 weeks Night shifts: 19:00 - 07:00 Key Responsibilities Network Monitoring & Incident Management Proactively monitor network performance, capacity, and availability using enterprise monitoring platforms Diagnose and troubleshoot faults across LAN, WAN, SDWAN, and telecoms environments … customer impact Log, manage, and progress incidents and service requests through to resolution Ensure accurate ticket updates, documentation, and customer communications throughout the incident lifecycle Escalate complex issues to senior engineers or external vendors where appropriate Operational Support Perform routine network health checks and preventative maintenance activities Deploy patches ...

teams and third-party suppliers and be: Proactive Monitoring: Monitor network performance, capacity, and availability using enterprise tools (e.g., SolarWinds, PRTG, Juniper MIST). Incident Management: Diagnose, troubleshoot, and resolve network faults across LAN, WAN, SDWAN, and telecoms services while minimizing service impact. Lifecycle Tracking: Log, manage … Health Checks: Perform routine network health checks and preventative maintenance activities, deploying patches, firmware updates, and minor configuration changes as required. Documentation: Produce clear incident reports, detailed shift handovers, and technical documentation. Escalation: Escalate complex or unresolved issues to senior engineers or external vendors where appropriate. Stakeholder Communication: Communicate ...

Explore our full range of benefits What You'll Do Monitor system health metrics under the guidance of senior team members to learn proactive incident management. Assist in resolving database-related incidents, diagnosing basic infrastructure issues, and conducting root-cause analysis. Support the tracking of performance metrics to ensure ...

cisco routing and switching, routing protocols, bgp, ospf, ccie, third line network engineer, network troubleshooting, data network engineer, lan, wan, technical operations authority, itil, incident management, managed services, 24/7 support, sc clearance, nppv, cisco, aruba, juniper, fortinet, sd-wan, belfast, telecoms ...

major technology services organisation is building a new operational command capability in Belfast and is seeking experienced Senior Major Incident Managers to help lead and shape the function. These positions will work closely with the Head of Major Incident Management, taking ownership of high-profile incidents while ...

major technology services organisation is building a new operational command capability in Belfast and is seeking experienced Senior Major Incident Managers to help lead and shape the function. These positions will work closely with the Head of Major Incident Management, taking ownership of high-profile incidents while ...