16 of 16 Incident Management Jobs in County Antrim

operations professional who is comfortable working in a fast-paced environment, leading from the front and balancing day-to-day operational demands with the management of incidents, escalations and service improvement. The Role As NOC Shift Lead, you will take responsibility for the effective running of the operation throughout … enterprise network monitoring tools, taking proactive action where required. Ensure incidents are investigated, progressed and resolved within agreed SLA targets. Maintain accurate and meaningful incident records, ensuring customers receive clear and timely updates throughout the resolution process. Escalate incidents appropriately to relevant technical teams, management and external service ...

shift pattern, ensuring 24x7 coverage for the Business. This role will primarily support the hours of 06:00-19:00 GMT/BST. Responsibilities Incident Management and Workload Execution Coordinate with Senior team members to identify broader patterns or trends Assist in maintaining and improving Operational Standards & Documentation … Bring to the Team Strong Technical knowledge, predominantly with Linux OS, to inform diagnosis & resolution of Incidents on critical customer facing systems Major Incident Management skillset, including creation and documentation of Major Incident detail and actions taken on Production systems, facilitation of investigation and resolution, communication ...

help keep it working reliably, observably, safely, and at a cost the business can defend. That means treating monitoring, tracing, runbooks and incident response as first class engineering, not afterthoughts. In line with our 'Prevention is better than the Cure' approach, you'll get to the root cause … agile environment. Our teams take full product ownership from design through to deployment, with a proactive support model that includes incident management and a rotational on-call function. Core support hours are UK based, from 9am to 5pm, with on-call coverage as required. What ...

investment banks & hedge funds, aerospace and defence, life and health sciences, semiconductor, telecommunications, and advanced manufacturing companies. Time series and vector data analytics and management are at the heart of our products, independently benchmarked as the fastest on the market. They help our customers process data at unmatched speed … primary escalation point for service-related issues and ensure timely resolution. Collaborate with technical support, engineering, and product teams to drive service improvements. Manage incident response, root cause analysis (RCA), and continuous service optimization. Drive service reviews, reporting, and customer satisfaction initiatives. Develop and maintain strong relationships with enterprise ...

transition to a sustainable energy future. You will work as part of the support team, providing technical support across operational and project activities including incident, problem, change and release management, application monitoring, supplier coordination, data management and specialist application support. You will work with operational teams, business … line with agreed processes, service levels and operational performance targets. Monitor application health, availability and performance, taking action to minimise service disruption. Support major incident management, helping restore critical services and maintaining effective stakeholder communication during disruptions. Undertake root cause analysis and support the implementation of preventative measures ...

team, but you will also design controls, tune detection tooling, and sit with engineers to review architecture. Primary Job Responsibilities Information Security Governance & Risk Management Establish and own the Information Security governance framework, including policies, standards, and procedures, and secure executive approval for them. Develop and maintain a leadership … approved Information Security risk management strategy and risk register. Implement security incident management procedures covering reporting, classification, response, record‐keeping, and post‐incident review. Deliver regular reporting to senior leadership on security posture, incidents, risks, and program progress. Implement third‐party and vendor risk management ...

complex software, hardware, market data, telephony, and system issues. Provide authoritative, accurate resolutions and ensure timely restoration of service for priority incidents. Escalation & Major Incident Management: Act as the senior escalation point within the support function, ensuring critical issues receive immediate and appropriate action. Drive adherence to escalation … Major Incident processes and guide junior engineers in their roles. Customer & Stakeholder Interaction: Deliver professional, confident interactions with end‐users at all levels, including trading floor environments. Provide clear explanations, guidance, and technical insight to support users throughout issue resolution. Collaboration & Knowledge Sharing: Work closely with cross‐functional ...

knowledge and associated billing platform integrations. Event-Driven Architecture & Domain-Driven Design (DDD) experience. CI/CD Automation & DevOps tooling expertise. Production Support & Incident Management including root cause analysis and resilience planning. Cross-Functional Stakeholder Management across Product, Architecture, Security, QA, and Operations teams. AI technologies within ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

knowledge-sharing initiatives, while maintaining accurate documentation and support repositories. What will make you stand out? You will bring experience in IT service management, operational support, and service delivery within an Agile technology driven environment. You enjoy problem-solving, building strong working relationships, and delivering reliable services that support … colleagues continue to receive services through a stable, secure, and compliant technology environment. The team supports the Northridge and Marshalls businesses across operational support, incident management, supplier engagement, governance, and service improvement activities. Alongside maintaining day to day service stability, the team plays an important role in delivering ...

including SQL, data access, and performance considerations.* **CI/CD & Deployment Automation** experience.* **Enterprise Billing Platform** experience.* **NetCracker RBM** exposure or knowledge.* **Production Support & Incident Management** experience.* **AI Technologies in Software Engineering** (e.g., AI-assisted development tools).* **Computer Science Degree** or equivalent technical qualification.## **Our Package**Tailored ...

with external partner platforms. You’ll have the support of a highly experienced engineering team consisting of 8 engineers in one squad. On a management level, the team is led by a dedicated Engineering Manager. How you’ll make an impact Deliver small-to-medium features independently, with some … well-reasoned design decisions at a component level, understanding the trade-offs involved. Write code with testability, readability, and maintainability in mind. Troubleshooting and incident management efforts, helping Senior Engineers to resolve critical production issues and improving system reliability. Actively seek to learn about new technologies and trends ...

Version 1 is seeking an experienced Monitoring Lead for its ASPIRE Global Service Centre to own the Event Management tooling environment and guide strategic direction. You will lead automation, AI-driven improvements, and cross-functional collaboration across Service Desk, L2, L3 and Infrastructure teams. The role emphasises proactive incident management, tool upgrades, and seamless customer transitions, leveraging platforms such as Opsview, ServiceNow and Engage/ConnectWise. #J-18808-Ljbffr ...

DNA. Invest in us andwe'llinvest in you!. Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. … seeking an experienced and results-driven Monitoring Lead who will be the product owner and subject matter expert (SME) for the Event Management tooling environment. This role is responsible for setting the strategic direction, ensuring tooling currency, driving innovation through automation and AI, and enabling smooth customer transitions ...

troubleshooting of complex software, hardware, market data, telephony, and system issues.Provide authoritative, accurate resolutions and ensure timely restoration of service for priority incidents.Escalation & Major Incident ManagementAct as the senior escalation point within the support function, ensuring critical issues receive immediate and appropriate action.Drive adherence to escalation and Major Incident ...

support mission-critical applications underpinning Northern Ireland's electricity transmission and the all-island market, working with internal teams and external suppliers. Responsibilities include incident management, monitoring, change control and documentation, with occasional travel to Dublin. #J-18808-Ljbffr ...