21 of 21 Incident Management Jobs in County Antrim

Senior Major Incident & Incident Manager Location: Belfast (Office-based with on-call requirements) Contract: Permanent The Opportunity An exciting opportunity has arisen for an experienced Senior Major Incident & Incident Manager to lead a high-performing team delivering 24/7 incident management services within … guiding teams through resolution while maintaining strong stakeholder communication throughout. Candidates must be eligible for SC Clearance. Key Responsibilities Lead and support the Major Incident Management team Act as the primary escalation point for major incidents Ensure incidents are resolved within SLAs Provide executive summaries during P1 incidents ...

Role : There are 2 available roles - Major Incident Manager and Senior Major Incident Manager Salary : £60,000 - 67,000 per annum DOE Location : Belfast Office based (with on-call requirements) Contract : Permanent Function : Major Incident Management/Service Operations I am looking for a Senior Major … Incident & Incident Manager to join a growing service operations function based in Belfast. This is a key leadership role within a 24x7 command environment, responsible for driving the management and resolution of high-severity IT incidents across complex enterprise systems. You will act as a senior escalation ...

major technology services organisation is building a new operational command capability in Belfast and is seeking experienced Senior Major Incident Managers to help lead and shape the function. These positions will work closely with the Head of Major Incident Management, taking ownership of high-profile incidents while … helping to drive operational excellence, service improvement and best-practice adoption across the wider Major Incident Management team. This is a leadership-focused role suited to professionals who have significant experience owning critical incident response processes, managing senior stakeholder communications, mentoring incident teams and influencing service ...

stability during fast-paced operational activity and major incidents. What We're Looking For Experience leading service-focused technical or operational teams. Strong stakeholder management and escalation handling skills. Ability to balance major incident leadership with BAU service oversight. Excellent written and verbal communication with a customer-first … technical resolution. What You'll Be Doing Delivery & Customer Experience Act as the primary contact for customer issues, ensuring high-quality, timely communication. Oversee incident and request handling to ensure SLA adherence and clear, accurate updates. Coordinate with field teams and third parties to maintain seamless service delivery. Ensure ...

encouraged to move beyond a specialized database mindset to become a broad generalist, developing skills across modern data technologies. Accountabilities System Health & Proactive Incident Management Monitor database system health and participate in a follow-the-sun incident response rotation. Respond to and resolve database-related incidents, diagnose ...

/4 days off 2 weeks Day shifts: 07:00 - 19:00 2 weeks Night shifts: 19:00 - 07:00 Key Responsibilities Network Monitoring & Incident Management Proactively monitor network performance, capacity, and availability using enterprise monitoring platforms Diagnose and troubleshoot faults across LAN, WAN, SDWAN, and telecoms environments … customer impact Log, manage, and progress incidents and service requests through to resolution Ensure accurate ticket updates, documentation, and customer communications throughout the incident lifecycle Escalate complex issues to senior engineers or external vendors where appropriate Operational Support Perform routine network health checks and preventative maintenance activities Deploy patches ...

teams and third-party suppliers and be: Proactive Monitoring: Monitor network performance, capacity, and availability using enterprise tools (e.g., SolarWinds, PRTG, Juniper MIST). Incident Management: Diagnose, troubleshoot, and resolve network faults across LAN, WAN, SDWAN, and telecoms services while minimizing service impact. Lifecycle Tracking: Log, manage … Health Checks: Perform routine network health checks and preventative maintenance activities, deploying patches, firmware updates, and minor configuration changes as required. Documentation: Produce clear incident reports, detailed shift handovers, and technical documentation. Escalation: Escalate complex or unresolved issues to senior engineers or external vendors where appropriate. Stakeholder Communication: Communicate ...

package. Explore our full range of benefitsWhat You’ll Do* Monitor system health metrics under the guidance of senior team members to learn proactive incident management.* Assist in resolving database-related incidents, diagnosing basic infrastructure issues, and conducting root-cause analysis.* Support the tracking of performance metrics to ensure ...

standards for quality at all times. In this role, you will work together with the site operation team and responsible for site stability, incident management and reporting to optimise site speed. What you will do Develop and implement weekly site plans based on regional commercial strategies … shared goals Oversee the layout, visual look, and overall content of the website according the COS brand ID and visual guidelines through content management system (Storyblok) Collaborate within your Regional E-Commerce Team to establish a customer journey that drives profitable E-Commerce selling towards the set targets ...

cisco routing and switching, routing protocols, bgp, ospf, ccie, third line network engineer, network troubleshooting, data network engineer, lan, wan, technical operations authority, itil, incident management, managed services, 24/7 support, sc clearance, nppv, cisco, aruba, juniper, fortinet, sd-wan, belfast, telecoms ...

analytical platforms such as PostgreSQL, Cloud SQL, Spanner, and BigQuery. Responsibilities Monitor system health metrics under guidance of senior team members to learn proactive incident management. Assist in resolving database‐related incidents, diagnose basic infrastructure issues, and conduct root‐cause analysis. Support tracking of performance metrics to ensure database ...

major technology services organisation is building a new operational command capability in Belfast and is seeking experienced Senior Major Incident Managers to help lead and shape the function. These positions will work closely with the Head of Major Incident Management, taking ownership of high-profile incidents while ...

major technology services organisation is building a new operational command capability in Belfast and is seeking experienced Senior Major Incident Managers to help lead and shape the function. These positions will work closely with the Head of Major Incident Management, taking ownership of high-profile incidents while ...

looking for a Data Reliability Engineer II to take responsibility for the reliability and performance of database systems. This role focuses on proactive incident management, performance tuning, and automation within a modern data ecosystem, utilizing technologies like GCP Cloud SQL and PostgreSQL. Candidates should have a background ...

seeking a Data Reliability Engineer I in Belfast. This role involves learning to ensure our database systems are reliable and scalable through proactive incident management and support for performance metrics. The ideal candidate will hold a degree in Computer Science or a related field and have ...