1 to 25 of 28 Incident Management Jobs in County Antrim

Major Incident Manager Belfast Up to £70,000 + On-Call Payments Location: Belfast On-site Salary: £60,000 £70,000 depending on experience Clearance: Must be eligible for SC Clearance Were looking for an experienced Major Incident Manager to join a growing Major Incident Management … develop best practice and drive continuous improvement. What youll be doing Taking ownership of major and business-critical incidents through to resolution Leading Major Incident bridge calls and coordinating technical and operational teams Managing escalations and communicating effectively with senior stakeholders Driving improvements across Major Incident Management ...

pipelines for database provisioning, schema changes, migrations, and configuration management. Partner with product engineering, SRE, security, and cloud teams to define SLAs/SLOs, incident response, root cause analysis, and risk mitigation. Establish monitoring, alerting, and observability for database health and performance. Drive proactive incident prevention. Define … access, security, backups, and compliance. Participate in design reviews, capacity planning, and product inception to translate feature requirements into scalable data solutions. Lead post-incident reviews and continuous improvement initiatives to reduce mean time to detect and recover. Represent the database platform across cross-functional initiatives and influence long ...

quality, and in line with business priorities. By combining hands‐on delivery leadership with effective team coordination, cross‐business stakeholder engagement, and strong financial management, the role helps ensure billing capabilities are delivered reliably, efficiently, and with a clear focus on customer and business outcomes What … multiple workstreams and suppliers where relevant. Ensure delivery governance is maintained through robust planning, change control, and adherence to agreed delivery standards. Lead the management of defects and incidents, ensuring prioritisation, root cause analysis, resolution planning, and appropriate stakeholder communication. Drive operational readiness for production releases, including entry/ ...

operational support responsibilities, ensuring the reliability, scalability, and continuous improvement of critical systems.The ideal candidate will have deep experience in Python development, support and incident management, modern delivery methodologies, cloud platforms, and front-end JavaScript technologies.Key ResponsibilitiesProduction Support & OperationsProvide L2/L3 support for Python-based applications … production environmentsMonitor system performance, troubleshoot incidents, and perform root cause analysisDrive incident resolution, problem management, and continuous service improvementImplement and enhance monitoring, logging, and alerting solutionsPython DevelopmentDesign, develop, and maintain scalable applications using PythonWrite clean, maintainable, and well-tested code following best practicesContribute to architecture decisions and technical ...

support responsibilities, ensuring the reliability, scalability, and continuous improvement of critical systems. The ideal candidate will have deep experience in Python development , support and incident management , modern delivery methodologies , cloud platforms , and front-end JavaScript technologies . Key Responsibilities Production Support & Operations Provide L2/L3 support … Python-based applications in production environments Monitor system performance, troubleshoot incidents, and perform root cause analysis Drive incident resolution , problem management, and continuous service improvement Implement and enhance monitoring, logging, and alerting solutions Python Development Design, develop, and maintain scalable applications using Python Write clean, maintainable, and well ...

expertise to help maintain the availability, performance, and reliability of our critical SaaS applications. In this role, you will own and drive automation, monitoring, incident response, and infrastructure improvements across our multi-cloud, multi-region environment, working closely with senior engineering and cross-functional teams. What …/node failures, deployment rollbacks, ingress and networking issues, and resource/autoscaling problems. Participate in an on-call rotation (including weekends) and drive incident response from detection through resolution, with a primary focus on customer experience and minimizing impact. Drive improvements to disaster recovery, failover, and incident ...

patching, kernel updates, and security remediation activities Perform SUSE Linux upgrades and migrations with minimal downtime Ensure compliance with enterprise patching and vulnerability management standards Troubleshooting & Incident Management Provide L2/L3 technical support for critical production environments Troubleshoot complex issues related to OS, performance degradation, services ...

high availability requirements. As a Senior Technical Operations Engineer, you will also guide junior engineers to solve complex problems, take part in large-scale incident bridges and help to build new processes and procedures.OCI IN As cloud investment in Northern Ireland continues to grow, companies and governments are moving … offerings. RESPONSIBILITIESInstall, monitor, maintain, support, and optimize all production server hardware and software.Provide technical support for complex technical issues which may include leading problem management cases and providing management status.Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution ...

RESPONSIBILITIESInstall, monitor, maintain, support, and optimize all production server hardware and software.Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status.Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution … maintenance of necessary security clearance.Experience with Linux System Administration, Kubernetes, Cloud, Exadata, Networking, Database, Storage, Compute, Virtualization and Troubleshooting.Experience participating in or running incident bridges.Customer focus, passion for delighting customers.Experience in cloud technical support, operations, incident management is preferred, but not required.Demonstrate ability to quickly learn ...

high availability requirements. As a Senior Technical Operations Engineer, you will also guide junior engineers to solve complex problems, take part in large-scale incident bridges and help to build new processes and procedures. OCI IN As cloud investment in Northern Ireland continues to grow, companies and governments … RESPONSIBILITIESInstall, monitor, maintain, support, and optimize all production server hardware and software. Provide technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution ...

monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution … necessary security clearance. Experience with Linux System Administration, Kubernetes, Cloud, Exadata, Networking, Database, Storage, Compute, Virtualization and Troubleshooting. Experience participating in or running incident bridges. Customer focus, passion for delighting customers. Experience in cloud technical support, operations, incident management is preferred, but not required. Demonstrate ability ...

enterprise monitoring platforms• Knowledge of Kafka or other real-time data streaming technologies• Strong Unix/Linux scripting skills for automation• Experience with incident management processes and ticketing systems (ServiceNow, JIRA)• Exposure to cloud platforms (AWS, Azure, or Google Cloud)• Understanding of data quality processes and reconciliation• Knowledge ...

enterprise monitoring platforms• Knowledge of **Kafka** or other real-time data streaming technologies• Strong **Unix/Linux scripting** skills for automation• Experience with **incident management** processes and ticketing systems (ServiceNow, JIRA)• Exposure to **cloud platforms** (AWS, Azure, or Google Cloud)• Understanding of **data quality** processes and reconciliation• Knowledge ...

contact to ensure client issues are addressed effectively and that our processes and quality standards are consistently applied. You’ll also support senior management in account growth, post-deployment success, and the transition from onboarding to business-as-usual support. The role involves collaboration with Product, Engineering, and Sales … ResponsibilitiesDeliveryManage the seamless transition of customers from the Onboarding Team to Support, including effective handover of configuration knowledge and documentation. Oversee ticket triage and incident management, ensuring issues are handled within SLA and coordinated across Product and Engineering teams. Maintain and evolve support standards, processes, and documentation ...

knowledge** and associated billing platform integrations.* **Event-Driven Architecture & Domain-Driven Design (DDD)** experience.* **CI/CD Automation & DevOps tooling** expertise.* **Production Support & Incident Management** including root cause analysis and resilience planning.* **Cross-Functional Stakeholder Management** across Product, Architecture, Security, QA, and Operations teams.* **AI technologies within ...

Strong knowledge of LLMs, AI agents, knowledge assistants and modern AI application development Experience operating AI/ML solutions in production, including monitoring, evaluation, incident management and performance optimisation Understanding of CI/CD, infrastructure-as-code and secure software development practices Strong knowledge of data protection, privacy ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

code solutions to support service delivery. * Embed Site Reliability Engineering principles including SLIs, SLOs, error budgets and continual service improvement. * Support live service operations, incident management, troubleshooting and platform resilience. * Collaborate with engineers, architects, product teams and stakeholders whilst coaching and mentoring colleagues. Essential Skills for the Senior ...

code solutions to support service delivery. * Embed Site Reliability Engineering principles including SLIs, SLOs, error budgets and continual service improvement. * Support live service operations, incident management, troubleshooting and platform resilience. * Collaborate with engineers, architects, product teams and stakeholders whilst coaching and mentoring colleagues. Essential Skills for the Senior ...

documentation.Record and report test results, defects, and improvement opportunities.Ongoing Support:Provide technical assistance to super users and functional teams, addressing application issues or queries.Support incident management and troubleshooting for MES related problems during and after deployment.Assist in maintaining and updating MES documentation, user guides, and training materials.Continuous Improvement ...

platform experience.Oracle Database knowledge, including SQL, data access, and performance considerations.CI/CD & Deployment Automation experience.Enterprise Billing Platform experience.NetCracker RBM exposure or knowledge.Production Support & Incident Management experience.AI Technologies in Software Engineering (e.g., AI-assisted development tools).Computer Science Degree or equivalent technical qualification.Our PackageTailored benefits make a real ...

focus will be to ensure reliable service delivery, regulatory compliance, and alignment between contractual commitments and real-world healthcare outcomes.This is not a project management role. It is a strategic ownership role that combines relationship leadership, commercial accountability, operational oversight, and risk management. You will play a critical part … directly impact patient care, data interoperability, and business continuity.Success in this role requires deep experience in enterprise healthcare IT environments, strong financial and service management skills, and the ability to navigate complex stakeholder landscapes while driving measurable client value.Key ResponsibilitiesOwn the full managed services lifecycle for healthcare clients using ...

that balance quality, performance, and delivery timelines. Implement high‐quality, resilient, and scalable distributed systems, incorporating resilience mechanisms and best practices. Lead troubleshooting and incident management, addressing critical production issues and enhancing system reliability. Advocate for and implement improvements in development practices, such as enhancing CI/ ...

DNA. Invest in us and we’ll invest in you!. Job DescriptionOur ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures … Customers.We are seeking an experienced and results-driven Monitoring Lead who will be the product owner and subject matter expert (SME) for the Event Management tooling environment.This role is responsible for setting the strategic direction, ensuring tooling currency, driving innovation through automation and AI, and enabling smooth customer transitions ...

DNA. Invest in us and well invest in you!.? Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures … seeking an experienced and results-driven Monitoring Lead who will be the product owner and subject matter expert (SME) for the Event Management tooling environment. This role is responsible for setting the strategic direction, ensuring tooling currency, driving innovation through automation and AI, and enabling smooth customer transitions ...