4 of 4 Incident Management Jobs in County Antrim

ever-expanding customer base of UK and International emergency response providers. You will use your experience of leading support functions and strong service management practices to drive Continual Service Improvement within the team. You will work alongside Business Analysts and Customer Relationship Managers to develop a deep understanding … important success indicators are pride in your work and an interest in diving deep into complicated problems. Competencies, Responsibilities and Accountabilities: Day-to-day management of the System Support function, including workload management and administration duties such as performing one-to-ones. Grow the team through training ...

platform, collaborate across teams to promote standardization and resiliency, and participate in on-call rotations. You’ll be a key voice in observability, change management, and service scalability. iManage is experiencing explosive growth in its flagship cloud product. We’re seeking software and systems engineers specializing in reliability … security posture of our products. Designing automation, orchestration, observability, and disaster readiness into our products. Participating in production support and on-call rotations. Leading incident management and post-incident retrospectives. iM Qualified Because I Have Experience writing design documents, postmortems, and refactoring application code. Built automation ...

other infrastructure components Contribute to the development and assurance of design documentation and to the selection of appropriate applications and tools Assist in incident management, working with technical teams to resolve disruptions quickly and effectively Attend design and other relevant technical forums and meetings as required There ...

cause analysis and assist in implementing service improvements. Shift Lead Responsibilities Allocate and oversee tasks across the shift team, covering monitoring, call handling, and incident management. Provide procedural guidance to ensure consistent service delivery and operational standards. Support the resolution of service incidents and assist team members to develop … their technical and operational capability. Manage escalations for major incidents and liaise with senior management when required. Contribute to staff development, performance reviews, and internal training initiatives. Drive continuous improvement efforts and ensure SLA compliance with a target of 95%+ resolution rates. Oversee operational handovers and ensure outstanding ...