NOC Team Lead
- Hiring Organisation
- Alexander Edward James Consulting Limited
- Location
- Belfast, County Antrim, Northern Ireland, United Kingdom
- Employment Type
- Permanent
- Salary
- £35,000
operations professional who is comfortable working in a fast-paced environment, leading from the front and balancing day-to-day operational demands with the management of incidents, escalations and service improvement. The Role As NOC Shift Lead, you will take responsibility for the effective running of the operation throughout … enterprise network monitoring tools, taking proactive action where required. Ensure incidents are investigated, progressed and resolved within agreed SLA targets. Maintain accurate and meaningful incident records, ensuring customers receive clear and timely updates throughout the resolution process. Escalate incidents appropriately to relevant technical teams, management and external service ...