5 of 5 Incident Management Jobs in County Antrim

Major Incident Manager - Belfast The Major Incident Manager will be reporting operationally to the Senior Major Incident Manager and on a day-to-day basis, working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit … information flow between Service Delivery Managers and Recovery Essential: Previous experience in high-priority incident management in a multi-client or shared service environment ITIL awareness In addition you will also have: Knowledge of Remedy or similar tools and the Incident Management process Ability and willingness ...

expertise. Responsibilities Maintain and enhance automated build and deployment pipelines across multiple environments Support live production systems, including participation in on-call rotations and incident resolution Improve system visibility through monitoring, logging, alerting, and performance metrics Assist with transitioning legacy and customer-managed environments into cloud-based infrastructure Design … that streamline workflows and reduce operational overhead Promote DevOps best practices, collaboration, and shared responsibility across teams Participate in operational processes such as change management, incident response, and resilience planning Work with engineering groups across the wider organisation to align tooling, standards, and platform design Core Requirements ...

pipelines using Azure DevOps, Azure Pipelines, and GitHub Actions; establish standards and patterns for the organization. Containerization and Orchestration: Lead the adoption and management of containerization using Docker and modern container deployment strategies, establishing container best practices and governance. Monitoring, Logging & Observability: Architect and oversee monitoring and logging solutions … establish and enforce security best practices across cloud resources, including Azure RBAC, network security, Web Application Firewalls (e.g. Azure WAF, Cloudflare), Key Vault management, and vulnerability scanning to ensure regulatory compliance. Stakeholder Collaboration: Work with development, operations, product, and security leadership to identify opportunities for automation, performance optimization, cost ...

edge services. Oversee capacity modeling, scale testing, and multi-region readiness. Establish and meet SLOs/SLAs and KPIs; ensure on-call health, incident readiness/response, and rigorous post-incident improvements. Champion automation-first operations: CI/CD, test frameworks, canary/blue-green releases, and infrastructure … guide architectural decisions. Hands-on fluency with automation-first operations and DevOps at scale: CI/CD, automated testing, rollout/rollback, config management, and IaC (e.g., Terraform). Proficiency with one or more: Java, Go, Python, C++, or Rust; strong preference for Java for control-plane/services. ...

small team and closely with the Head of Delivery and Head of Programmes to support their key customers. The primary function will be Ticketing & Incident Management- owning and managing all customer tickets via Jira and customer portals. Then you will triage faults, ensuring correct categorisation, prioritisation, and allocation … expecting the right candidate to have; Prior experience in telecoms network build and maintenance. Experience in working with Jira ticketing or a similar service management tool Excellent communication and stakeholder management skills — able to balance the needs of customers, contractors, and internal teams The Next Steps If this ...