8 of 8 Incident Management Jobs in County Antrim

partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams.Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has redefined businesses globally, helping shape the future for large public sector organisations and major global, private brands. We put users and user-centric design at the heart of … not shift) Department: ASPIRE Managed Services Practice: Services Reliability Group Vetting Requirements: N/A Role Summary: Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery … best Experience to our Customers. We are seeking an experienced and results-driven Monitoring Lead who will be the product owner and subject matter expert (SME) for the Event Management tooling environment. This role is responsible for setting the strategic direction, ensuring tooling currency, driving innovation through automation and AI, and enabling smooth customer transitions and integrations. The Lead More ❯

partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams.Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has redefined businesses globally, helping shape the future for large public sector organisations and major global, private brands. We put users and user-centric design at the heart of … not shift) Department: ASPIRE Managed Services Practice: Services Reliability Group Vetting Requirements: N/A Role Summary: Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery … best Experience to our Customers. We are seeking an experienced and results-driven Monitoring Lead who will be the product owner and subject matter expert (SME) for the Event Management tooling environment. This role is responsible for setting the strategic direction, ensuring tooling currency, driving innovation through automation and AI, and enabling smooth customer transitions and integrations. The Lead More ❯

market data solutions. Responsibilities Monitor production systems and infrastructure, ensuring uptime and performance metrics are met Troubleshoot, diagnose, and resolve production issues in real time, minimizing service impact Manage incident response, including escalation, root cause analysis, and post-mortem reporting Collaborate with engineering teams to develop and implement monitoring tools, alert systems, and automated recovery processes Analyze system logs … monitoring role Strong technical skills in Linux/Unix environments, with experience in troubleshooting and debugging Hands-on experience with monitoring tools (e.g. ITRS, Nagios, Zenoss, Prometheus, Grafana) and incident management platforms Scripting experience (e.g., Python, Bash) to automate monitoring and reporting tasks Excellent problem-solving and analytical skills, with the ability to work under pressure in a More ❯

on quality, performance, and agility Partner with Product Owners, Scrum Masters, and other stakeholders to unblock teams and ensure delivery Champion software best practices, DevSecOps, and continuous improvement Support incident management and ensure production stability Communicate effectively with senior leadership on technical strategy and risks Play an active role in hiring, mentoring, and upskilling engineering talent Technical Environment More ❯

IT tools and services provided by the current supplier. A key aspect of your role will be to *assess the service we are receiving, contributing to the tracking and management of service performance* in partnership with them. You will also work alongside the current supplier's IT team as they implement a new SAP S/4HANA system. Critically … future SAP solution owned by Airbus*. This requires a strategic mindset, the ability to see the big picture, and a proactive approach to long-term planning. * *Service Performance Management (Transition Period):* During the transition, you will *assess the IT services received from the existing supplier* and contribute to the *tracking and management of their service performance* in … and production) within the SAP environment. Proactively monitor system health, performance, and stability. * *HANA Landscape Administration:* Administer and monitor the SAP HANA landscape, ensuring optimal performance and availability. * *Change Management & Transport:* Coordinate and manage end-to-end change management and transport processes within the SAP landscape, ensuring adherence to structured approaches that minimize risk. * *Incident Management More ❯

IT tools and services provided by the current supplier. A key aspect of your role will be to assess the service we are receiving, contributing to the tracking and management of service performance in partnership with them. You will also work alongside the current supplier's IT team as they implement a new SAP S/4HANA system. Critically … future SAP solution owned by Airbus . This requires a strategic mindset, the ability to see the big picture, and a proactive approach to long-term planning. Service Performance Management (Transition Period): During the transition, you will assess the IT services received from the existing supplier and contribute to the tracking and management of their service performance in … and production) within the SAP environment. Proactively monitor system health, performance, and stability. HANA Landscape Administration: Administer and monitor the SAP HANA landscape, ensuring optimal performance and availability. Change Management & Transport: Coordinate and manage end-to-end change management and transport processes within the SAP landscape, ensuring adherence to structured approaches that minimize risk. Incident Management More ❯

technical way to facilitate informed business decision making. Work collaboratively : Work across all Airport departments in order to contribute to the profitable development, and increased security of the business. Incident Response & Management : Manage security alerts and incidents, including threat detection and mitigation. Policy & Compliance : Writing, reviewing and ensuring adherence to internal policies and external regulations, including data protection … and cyber resilience standards. Programme Management: Understand approaches to improving business security with the ability to best implement practical solutions and manage robust implementations on schedule. Essential Criteria: At least 3 years Information security experience, managing an ISMS, or delivering against information security audits in the past. Incident management experience - working with industry standard systems, or in More ❯

complex network issues and provide guidance as needed. Document all actions taken, troubleshooting steps, and resolutions in a clear and concise manner. Adhere to established processes and procedures for incident management, service restoration and documentation. Produce initial/interim root cause analysis documentation for both internal and external use. Participate in on-call weekend shifts on a rotational More ❯