3 of 3 Incident Management Jobs in Gloucestershire

backgrounds, including Computer Science graduates, Linux-focused infrastructure engineers, Kubernetes/platform engineers, and individuals from live service or service desk environments with strong incident management experience. This is a hands-on operational engineering role focused on maintaining stability, availability, and performance of a complex, secure cloud platform … Responsibilities Provide frontline operational support for secure cloud infrastructure and platform users Troubleshoot and resolve critical incidents across live production systems Lead or support incident response, escalation, and coordination during shifts Operate within a 24/7 rota supporting high-priority workloads and services Follow, maintain, and improve operational ...

resolve incidents, service issues, and user requests Manage and update support tickets, ensuring effective diagnosis and resolution Follow documented runbooks and operational procedures Support incident management for high-priority or critical services Contribute to continuous improvement activities to reduce operational issues Work closely with engineers, platform teams … environment At Senior and Lead levels you will also: Lead or support engineers during shift and act as an escalation point Take ownership of incident coordination and operational decision-making Mentor and support junior engineers Improve operational processes, runbooks, and technical standards Contribute to the overall technical direction ...

+ shift uplift About the Role A senior operations role within a secure cloud platform supporting critical UK infrastructure. This role focuses on complex incident management, platform troubleshooting, and operational improvement within a Kubernetes-based environment. Key Responsibilities Own and resolve complex incidents across cloud infrastructure Troubleshoot Kubernetes ...