12 of 12 Incident Management Jobs in Gloucestershire

services provider that has been delivering technology solutions and support since 1969.The company specializes in managed IT services, secure cloud solutions, IT asset management, and project-based consultancy. Headquartered in Scotland, Dacoll serves a diverse range of sectors, including retail, commercial, public sector, and public safety, with a comprehensive … portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control all service delivery activities contractually committed to their assigned customers. This ...

within a small and highly supportive team, where you will be involved in all aspects of information and cyber security, spanning governance, risk, assurance, incident response, supplier oversight, culture and strategic change. You will employed on a remote contract with occasional travel to their HQ in London. Unfortunately … this new role, you will lead in delivering and refining the organisation's information security, providing day-to-day leadership in security governance, policy management, assurance reporting and internal incident coordination. Specifically you will: Ensure compliance with frameworks (NIST) and achieve Cyber Essentials accreditation. Oversee policies, risk management ...

pipelines using Azure DevOps, Azure Pipelines, and GitHub Actions; establish standards and patterns for the organization. Containerization and Orchestration: Lead the adoption and management of containerization using Docker and modern container deployment strategies, establishing container best practices and governance. Monitoring, Logging & Observability: Architect and oversee monitoring and logging solutions … establish and enforce security best practices across cloud resources, including Azure RBAC, network security, Web Application Firewalls (e.g. Azure WAF, Cloudflare), Key Vault management, and vulnerability scanning to ensure regulatory compliance. Stakeholder Collaboration: Work with development, operations, product, and security leadership to identify opportunities for automation, performance optimization, cost ...

documentation and best practices. This role is not only focused on deep technical resolution but also on driving operational maturity through knowledge sharing and incident leadership. You'll serve as a key escalation point within the Advanced Support Team (AST), managing high-impact incidents while also acting … support staff. Your Impact in Action: • Expert Resolver: Address the highest complexity issues with a deep focus on root cause and long-term remediation. • Incident Commander: Guide the response and resolution of high-priority incidents. • Client Advisor: Serve as a technical contact for key client escalations when assigned. What ...

documentation and best practices. This role is not only focused on deep technical resolution but also on driving operational maturity through knowledge sharing and incident leadership. You'll serve as a key escalation point within the Advanced Support Team (AST), managing high-impact incidents while also acting … support staff. Your Impact in Action: • Expert Resolver: Address the highest complexity issues with a deep focus on root cause and long-term remediation. • Incident Commander: Guide the response and resolution of high-priority incidents. • Client Advisor: Serve as a technical contact for key client escalations when assigned. What ...

systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst … develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope ...

Clearance - Gloucestershire Based or ability to travel to Gloucestershire.- Experience as in a Site Reliability Engineering role SITE RELIABILITY ENGINEER ESSENTIAL SKILLS- Reliability, incident response/incident management experience - Experience with Monitoring and Observability tools such as Prometheus, Grafana and OpenSearch- Automation tools (Go, Bash)- Experience with ...

edge services. Oversee capacity modeling, scale testing, and multi-region readiness. Establish and meet SLOs/SLAs and KPIs; ensure on-call health, incident readiness/response, and rigorous post-incident improvements. Champion automation-first operations: CI/CD, test frameworks, canary/blue-green releases, and infrastructure … guide architectural decisions. Hands-on fluency with automation-first operations and DevOps at scale: CI/CD, automated testing, rollout/rollback, config management, and IaC (e.g., Terraform). Proficiency with one or more: Java, Go, Python, C++, or Rust; strong preference for Java for control-plane/services. ...

edge services. Oversee capacity modeling, scale testing, and multi-region readiness. Establish and meet SLOs/SLAs and KPIs; ensure on-call health, incident readiness/response, and rigorous post-incident improvements. Champion automation-first operations: CI/CD, test frameworks, canary/blue-green releases, and infrastructure … guide architectural decisions. Hands-on fluency with automation-first operations and DevOps at scale: CI/CD, automated testing, rollout/rollback, config management, and IaC (e.g., Terraform). Proficiency with one or more: Java, Go, Python, C++, or Rust; strong preference for Java for control-plane/services. ...

companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview Milestone is searching for a Security Analyst/Incident Coordinator to serve our growing business at a Fortune 500 enterprise client. The team is responsible for ensuring continuous infrastructure reliability for multiple revenue … generating services. How You Will Make an Impact: Provide support through security operations incident management processes to protect and/or restore service operations as quickly as possible and minimize impact on customers. What You Will Need to Succeed: Minimum 3+ years of experience working in 24x7 enterprise ...

companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview Milestone is searching for a Security Analyst/Incident Coordinator to serve our growing business at a Fortune 500 enterprise client. The team is responsible for ensuring continuous infrastructure reliability for multiple revenue … generating services. How You Will Make an Impact: Provide support through security operations incident management processes to protect and/or restore service operations as quickly as possible and minimize impact on customers. What You Will Need to Succeed: Minimum 3+ years of experience working in 24x7 enterprise ...

authorization experience System security experience like PKI, trusts, certificates System/client copy experience OS knowledge of Windows, Linux Familiar with IT change and incident management processes Ability to work independently and manage multiple projects with minimal supervision Good analytical skills Good communication skills – Oral and written Join ...