5 of 5 Incident Management Jobs in Gloucestershire

spanning engineering, configuration/implementation and technical support – rather than a traditional "projects only" delivery position. The Senior Head of Delivery has direct line management responsibility for the Head of Development, Head of Projects/Implementation and Service Desk leadership. The Senior Head of Delivery will report jointly … visibility to the Commercial Director, particularly where timelines, client delivery or revenue are impacted. 4) Improve engineering execution & reliability (pragmatic, not bureaucratic) • Strengthen release management and release readiness. • Improve quality and reliability through sensible controls (definition of done, QA gates, incident management, root-cause fixes). • Reduce ...

resolutions, and preventive measures. o Prepare detailed RCA reports and graphs to support the technical explanation of a Problem o Keep documentation for problem management accurate and current. • Continuous Improvement: o Prepare presentations on Problem management metrics, trends, and improvements. o Proactively identify opportunities to enhance service reliability … efficiency. o Participate in problem management initiatives and projects to drive continuous improvement. o Deliver internal technical training in areas of expertise. • Collaboration and Communication: o Collaborate with stakeholders to gather information and perform thorough problem diagnostics. o Join and document problem review meetings, providing regular updates. o Actively ...

systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst … develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope ...

strategy, standards, and maturity across complex platforms. Design, build, and operate resilient, scalable, and secure infrastructure. Lead reliability engineering initiatives, including automation, observability, and incident management. Provide senior technical leadership during major incidents and drive long-term remediation. Use data, metrics, and SLOs to drive continuous improvement in availability … influencing cross-functional teams. Strong software engineering and automation background. Deep understanding of systems engineering, cloud platforms, and infrastructure-as-code. Proven expertise in incident management and operational resilience. Excellent communication and stakeholder management skills. ...

Working at the customer site with a team of up to 10 engineers, the Service Manager will be responsible for the day-to-day management of the service. The Service Manager will be the primary on-site representative working with customer teams and other suppliers to oversee the delivery … improvement. Responsibilities: Manage a team of up to 10 engineers to support the cross-domain system. Ensure timely response to incidents and oversee the incident management process. Ensure appropriate investigation into ongoing problems and agree suitable mitigation actions. Liaise with customer and other supplier stakeholders to manage ...