7 of 7 Incident Management Jobs in Gloucestershire

resilient, and secure solutions aligned with IBM and public sector standards. Monitoring & Operations: Monitor AWS environments, troubleshoot issues, and maintain service reliability and performance. Incident Management: Lead incident resolution, root cause analysis, and corrective actions to prevent recurring issues. Continuous Improvement: Identify opportunities to improve automation, processes … maintaining CI/CD pipelines, with knowledge of Jenkins and Git-based workflows. Proficiency with Infrastructure as Code (IaC) using Terraform and configuration management tools such as Ansible. Knowledge of scripting and automation using Bash/Shell and ANT. Experience with Git, Docker, and Liquibase for source control, containerisation ...

managed through to resolution Leading the coordination of major IT incidents, bringing together internal teams, our MSP and third-party suppliers Carrying out post-incident reviews and use lessons learned to reduce recurring issues Developing clear service dashboards and providing meaningful performance reporting to senior stakeholders Using service data … trends to identify opportunities to improve reliability, efficiency and the overall user experience Developing and embedding ITIL-aligned service management processes, including incident, request, problem, change and major incident management Championing automation, self-service and AI-enabled tools where they can improve the quality and efficiency ...

within Agile teams, supporting delivery, troubleshooting and continuous improvement Provide technical guidance on platform engineering, cloud and deployment best practices Support production environments, including incident resolution, environment management and release readiness Skills Required Experience working within the UK Security & Intelligence, defence or other secure government environments Strong knowledge … compliance controls within delivery pipelines Experience implementing observability practices, including monitoring, logging, alerting and service metrics Understanding of SRE principles, including reliability engineering, incident management and continuous improvement Awareness of secure deployment, compliance requirements and operational security best practices SecurityClearanceRequirements The successful candidate must hold a current high ...

technology, incidents, requests and service improvements.* Driving an automation-first approach through Infrastructure as Code using Terraform, Ansible and PowerShell.* Supporting and evolving endpoint management platforms, including SCCM and modern device management technologies.* Solving complex infrastructure challenges across compute, storage, networking and cloud platforms.* Improving the organisation … security posture through vulnerability remediation, systems hardening, patching and secure operating practices.## **Essential Skills/Experience*** Incident Management* IT Infrastructure* Decision Making* Troubleshooting* IT Security## **Desirable Skills/Experience****Essential*** Experience providing IT support in an enterprise or corporate environment.* Strong troubleshooting and fault-finding skills across ...

hosting environments. Drive infrastructure modernisation, estate optimisation and technical debt reduction initiatives. Own infrastructure risk, compliance, disaster recovery readiness and audit requirements. Lead major incident management and support continuous service improvement through KPIs, SLAs and supplier performance reviews. Maintain accurate CMDB records, technical documentation, runbooks and operational procedures. … environment. Strong background in infrastructure operations, including servers, virtualisation, storage, backup, recovery, monitoring and lifecycle management. Experience implementing operating models, governance frameworks and service management best practices. Demonstrable experience of infrastructure modernisation, technical debt reduction and estate optimisation programmes. Experience supporting data centre or co-location initiatives, including migration ...

data access across clouds, applying least-privilege principles. Maintain reports, dashboards, list views and analytics used by commercial and marketing teams. Release, Change & Environment Management Operate within Group IT change control: raise, document and obtain approval for changes in line with FWG IT policy, with defined rollback plans … higher-risk work. Support & Incident Management Act as the escalation point for Salesforce incidents and service requests, working within Group IT service management processes and agreed response expectations. Triage, prioritise and resolve user issues, with clear criteria for the small number of cases that warrant escalation ...

could be used to improve effectiveness, efficiency and user experience Support/provide input to develop the HRIS road map, change control processes and incident management frameworks. Business Partner with one of our regional teams on HRIS. Provide technical content to support the development of materials to effectively … technical Workday experience, ideally with experience of configuring and using advanced compensation functionality. Functional knowledge in key HR competencies and processes including compensation, performance management, recruiting, learning & development, etc. Benefits When you join Renishaw, we're committing to your future career. That's because we believe in developing ...