9 Incident Management Jobs in Hampshire

6months+ Our client has an opportunity a CyberArk SME to join on an initial 6 month contract. The CyberArk technical resource is responsible for management and support of the PAM estate. The role manages the execution of project/product cybersecurity elements across cross-portfolio programs and services. Tasks … control. * identifying and onboarding (DNA scan/Account discovery module)of privileged accounts into CyberArk across all the platforms. * Understanding the current privileged access management status within the IT environment. * Management of the delivery of cybersecurity projects within agreed scope, cost and timescale * To work independently or as … of the tool (Essential) * Experience in defining PAM processes and role definition with knowledge of native access control mechanisms. (Essential) Desirable skills: * Identity Access management (IAM) experience (desirable) * Experience in creating detailed work breakdown structure for PAM implementation. (desirable) * Experience in working on multiple projects with broad scope, ambiguity more »

manage relationships with vendors and support staff that provide hardware/software/network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. Responds to telephone calls, email, instant … logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs. Perform user account management activities. Escalate complex problem to appropriate support specialists. Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g. … word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications) Troubleshoot client software and basic network connectivity problems. Identify, evaluate and prioritize customer problems and complaints. May train users and operators on a limited basis and/or may write training procedures. Participate in on-going training more »

to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management : Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management : Identify … of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management : Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation : Create and maintain comprehensive documentation. Customer Support : Interface more »

Winchester. Key Responsibilities Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLAs Providing incident management & stakeholder facing communication for customers as required (with the expectation of leading a multi manned P1 Bridge Line). Basic remote support … and change management assistance to the customer base Manage and monitor call queues ensuring adherence to customer SLAs Qualifications/Skills required You do not need to have all the following but should have experience in some of:- Experience of technical support and of computing technologies. Good understanding of more »

Role Purpose: Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base. The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to … function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office. Qualifications, Experience, Knowledge and Skills: Essential 1. The ability to forecast the resource requirements for the entire department. 2. The Professional Services Resource Manager will often work on multiple projects … communication, negotiation, and presentation skills 11. Knowledge and experience of Microsoft-based solutions Desirable 1. Degree-level education or equivalent experience 2. Recognised project management qualification, e.g., PRINCE2, MSP, APMP 3. Demonstrable experience in Service introduction and 'Go to Market' processes 4. Experience in an IT, Cloud or service more »

an experienced 3rd Line Core Applications Support Engineer As a Core Applications Engineer you will assist the customer directly The role will primarily involve incident management escalated from 2nd line team and you will be responsible for resolving these on the customer's live systems The 3rd Line … for maintaining a complex secure solution Additional responsibilities will include delivering infrastructure development and testing of upgrades, patches and new software solutions. SharePoint - Server management, SharePoint permissions, SharePoint Application integration Strong PowerShell and other Scripting experience As many of the following as possible: VMWare Horizon View VDI, VSphere virtualization … Group Policy management, Microsoft SKYPE server, File Share and NTFS permissions, NGINX, Microsoft Server 2012/2016 Hyper-V, Exchange 2013/2016 This is an urgent requirement; please apply ASAP if you would like to be considered. Please apply via this site in the first instance, or send more »

issues, and perform root cause analysis Understanding Infrastructure as a Service (IaaS) and its implementation methods. Requirements Experience in GitHub as a Source Code Management (SCM) platform, with hands-on experience in version control and collaborative coding. Experience with Kubernetes Experience with observability tools such as Datadog, Grafana, and … Elastic for monitoring, analytics, and proactive issue identification. Experience in incident management, showcasing the ability to respond promptly and effectively to unforeseen challenges. Experience in a Cloud Platform particularly in AWS (Amazon Web Services), or proficiency in other leading cloud providers. Experience of Containerisation and knowledge of at more »

the delivery of new infrastructure deployments Configure on-prem and cloud based IT infrastructure (Azure) Experience with Active Directory Lead infrastructure projects ITIL-based incident management Excellent communication and proven ability leading and mentoring You will ensure the smooth functioning of both cloud-based and on-premise IT more »

Water Companies ) KEY RELATIONSHIPS Reporting to Service Manger Interface with Key stakeholders of other streams (i.e. Delivery, Security, Service Design , Support Help Desk , Chage management) Provide advice and support to workstreams Project Managers (i.e.SI Delivery, Security, Service Design) JOB SKILLS, QUALIFICATIONS & EXPERIENCE Strong experience in production support environments and … data. Excellent debugging skills and log analysis skill to provide quick solution over existing application. Able to maintain SLA driven approach for support and incident management. Should ready to learn/adapt existing process and propose best process to improve. Working knowledge of Agile methodology. Effective and proactive communication more »