1 to 12 of 12 Incident Management Jobs in Manchester

incidents within MCC scope. Lead technical bridge calls with service providers and third parties to investigate anomalous events or service degradation, escalating to major incident management when needed. Assist Major Incident Management procedures to restore normal service operation. Identify and investigate solution defects within the production … and delivery of positive outcomes. Possess practical working knowledge of the ITIL framework and its applications. Demonstrate practical working knowledge of Programme/Project management methodologies. Proficiency in using Remedy and Service Now. Skills and Experiences Essential The successful candidate will possess the ability to: Proficiency in using Microsoft … applications including Excel and PowerBI Working knowledge of SQL Incident management, manage MCC impacting incidents including triage, service provider engagement, escalation and resolution. Working alongside Problem management to oversee the resolution of problems including triage, management, resolution, and root cause analysis. Involvement in and delivery of more »

bonus + benefits Key skills: VMware, VCP, vSphere, ESX, HPE, Aruba, VCAP, VXRail, IBM Spectrum Protect, TSM, Tivoli, Tivoli Storage Manager, Dell/EMC, Incident Management, Problem Management, Veeam, Dell/EMC, DellEMC, Storage, SAN, Backup, Engineer, MSP, IT Service Provider *MUST HAVE A UK DRIIVING LICENSE … Design and delivery of IT infrastructure and Storage Services support Looking to storage and hardware issues and provide root cause analysis Change, Release and Incident Management effectively and timely Working to strict project deadlines in line with SLA’s Skills and Experience: Proven track record of 3rd line more »

Device Management Engineer Join our client's fast-growing business as a Device Management Engineer. You'll manage and administer over 12,000 devices, handling escalated incidents, software deployments, and day-to-day device administration. Key Responsibilities: Incident Management: Resolve device-related incidents escalated by the … Service Promotion: Advocate for services like Office 365 and Adobe Creative Cloud. On-site Support: Assist with device installations, including occasional travel. Requirements: Device Management Experience: Microsoft, Android, or Apple devices in an enterprise setting. Technical Skills: Experience with Jamf, Soti, or SCCM/MECM, as well as mobile … and deployment methods. Office 365: Experience supporting Office 365. Networking: Understanding of DNS and DHCP. Security Applications: Familiarity with enterprise anti-virus products. Asset Management: Knowledge of asset management for hardware and software. Skills: Problem-Solving: Strong IT problem-solving skills. Communication: Excellent verbal and written communication skills. more »

IT skills as well as problem solving and analytical skills. This will be an exciting and challenging opportunity to further develop your professional and management skills in a demanding and changing environment. Main duties of the job To support the Head of Information Governance and Data Protection Officer (DPO … in the management and implementation of the Information Governance framework and work programme across the Trust, ensuring the Trust complies with the NHS Data Security and Protection (DSP) Toolkit Standards, Data Protection Act 2018, UK General Data Protection Regulations, Freedom of Information and all associated legislation, standards and best … that compliance with all IG policies is monitored and enforced, including that information governance related incidents are being reported and recorded on the DATIX Incident Management System and appropriately reviewed and investigated. Review and report any serious data breaches to the DPO and, if agreed DPO, to the more »

Respond to and support internal and external audit exercises by articulating architectures, describing operational security processes and collecting evidence Provide regular MI to senior management through established reporting cycles Manage cross platform IT Security Risk Registers and resolution of identified risks Input to incident management and planning … s collaborative approach has delivered both investment performance and growth in assets under management. Insight manages assets across its core liability-driven investment, risk management, full-spectrum fixed income, currency and absolute return capabilities. Insight has a global network of operations in the UK, Ireland, Germany, US, Japan and more »

parties in a professional manner to ensure customer service levels Scheduling and supporting engineers during installations, fault resolution and 3rd party issues Following the incident management and request fulfilment processes detailed in the call handling manual Fulfilling Service Desk objectives detailed in the service management policy Assisting more »

the success of our Risk and Excellence team.You will be responsible for conducting thorough investigations, analysis, and commentary writing to develop comprehensive reports for management review. Your expertise will be instrumental in identifying key business risks through root cause analysis and trended statistics, and you will provide valuable insights … to enhance our risk and compliance activities. Key Responsibilities: Conduct investigations and analysis to generate insightful commentary for management reporting. Perform in-depth root cause analysis and trended statistics for key business risks. Identify areas for improvement in risk and compliance activities and provide focused support to the Risk … evolving needs of the business. Support the Enterprise Risk Manager in monitoring the implementation and effectiveness of risk controls and actions. Assist in risk incident management and the maintenance of Group Policies to ensure relevance and accessibility. Aid in the maintenance and continued rollout of certification to ISO9001. more »

in Northwest England. The ideal candidate will operate and maintain the function, responsibility and regulatory requirement for all matters relating to Data Protection, Records Management and Freedom of Information across its national and international sphere of academic and business operations and to ensure compliance with respective data protection law … A key aspect of the role is to contribute to ad-hoc programmes, projects and initiatives which advance the Data Protection, Information Security, Records Management and Freedom of Information disciplines. The Information Officer may be responsible for the efficient and accurate handling of requests for information under the Freedom … data protection training s. Assist with information governance training and awareness across the organisation in preparing guidance, helping administer online materials and provide appropriate management information to report on compliance including taking an active part in the implementation and monitoring of compliance with training requirements. Assist with audits which more »

include managing all incoming Dematic Software customer incidents, resolving escalated issues and ensuring the requirements of the shift are met. You will report to management on a weekly basis and hold daily team meetings to ensure that an efficient handover process between shifts takes place. You will be responsible … maintain high performance • Resolve queries and manage escalations • Foster and maintain a positive work environment • Report on team performance on a weekly basis to management REQUIRED SKILLS • An excellent command of the English language (both spoken and written) • A team player with a desire for continuous improvement and able … to current processes with an open mind • Able to work shifts including night and weekends with a flexible approach • Familiarity with the use of incident management and reporting tools • Demonstrable detailed experience working in a customer facing role DESIRED SKILLS • A knowledge of ITIL processes, and ideally ITIL more »

there is a requirement for a dedicated and focussed IT Service Request Manager. As the Service Desk Manager, you'll be responsible for overall management of the ITIL Service Desk, providing support and guidance to the team of engineers in resolution of incidents - circa. 7 Support Engineers To be … considered for the role you must have experience in: Managing an internal team following ITIL principles. You'll be highly experienced in Incident Management, Change and Problem Resolution, Process Change and Service Strategy and Design Ensuring that the 1st Line Support Team respond to requests maintaining clients' systems … to an agreed level Responsible for proactive and reactive support activities. Experience supporting customer set-up projects would be highly desirable Regular incident team reporting to drive improvement with 1st Line Support team and other team members Coaching and mentoring of ticket handling Dealing with priority one incidents and more »

understanding any assumptions made and able to defend decisions professionally when challengedDesigning, testing and implementing the complete solutionYou’ll take an active role in incident managementExperience delivering services and supporting a production environmentComfortable presenting technical ideas to non-technical colleaguesPassionate about mentoring and coaching and sharing technical expertiseStrong team more »

that operate them. You will work with a wide range of technologies developing solutions, consulting with development teams and working with contemporary observability and incident management tools to assist the Business. You will be required to make effective decisions to improve the health and maintain the availability and … inclusion in the Company’s hybrid working from home policy. Preferred Skills, Qualifications and Experience Excellent knowledge of SRE principles, including the creation and management of effective SLI’s and SLO’s for reliability and customer satisfaction. Knowledge of contemporary observability tools, techniques and best practice including Splunk, New more »