1 to 6 of 6 Incident Management Jobs in South London

Responsibilities Act as an SME across Service Management covering: Service Transition Management/Planning Service Design Management Business Change Readiness Service Governance and Assurance Major Incident Mgt Risk Mgt Service Level Management Service Continuity Capacity Management Provide on call rota cover for Major Incident Management Deliver client satisfaction and maintain client communication. Identify issues through Agile ‘health checks’ with the team, and help to stimulate the right responses to achieve excellent user outcomes Communications, stakeholder engagement and management, change network set up and management to ensure readiness as Relying Parties … KPI's, SLAs Dedicated to reach and maintain high quality standards Ability to work collaboratively, as part of a team Confident demeanour Organisational, time management, work prioritisation skills Ability to work on own initiative Excellent written and verbal communications skills Problem solving skills i.e. can think creatively to solve more »

are currently looking for a Technical Support Analyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level … support through the effective management of all incoming customer tickets and queries. This includes, but is not limited to: Gather all pertinent information from customers to ensure a full understanding of the query and/or issue raised Provide in-depth analysis including testing, resolution where applicable & updating the … vendor(s) Provide timely updates to the customer regarding the status of their queries and/or issues Manage Major Incidents by following major incident management process & communication (customers & internal management) Manage Service Desk tickets following ITIL guidelines as outlined in the Service Desk Call handling procedures more »

such as commissioned IT Health Checks, auditing, vulnerability scanning and penetration testing to name a few [but not exhaustive]. Report testing results to management and commissioning customers. Documenting and managing completion of required corrective actions, remediation activities and recommendations using well documented and managed improvement and implementation plans. … ICT Industry security compliance, to include NHS Digital reporting requirements during cyber incidents. Support the reporting cycle as specified in the ICT Security and Incident Management Policies Evaluate new security technology developments, to include the recommendation of new technologies, where appropriate internally for evaluation and PoC as suitable. … escalation to outside suppliers where appropriate. Support the following ITIL v3 processes Risk, Capacity, Availability, IT Service Continuity, Information Security, Compliance, Architecture and Supplier Management Manage all toolsets, dashboards, alert mechanisms, and systems, including outputs and resulting tasks and remediations as required to deliver Secure Infrastructure and Security Compliance more »

company with flexibility on location and exciting projects to work on. In this role, you'll be responsible for overseeing the design, installation, and management of a robust network infrastructure across multiple UK locations. You'll collaborate with managed network suppliers and ensure the smooth operation of data networks. … VPLS Proven track record of successfully delivering IT network projects Experience managing network integrations during acquisitions and leading successful migrations Demonstrated experience in domain management and handling DNS configurations, including setting up, migrating, and maintaining DNS records Experience in incident management, with a strong background in providing more »

deputise on their behalf. Support and resolve problems with 3rd party equipment as required. Perform all duties to the highest professional standards. Ensure Change Management policies are followed at all times by Trust and 3rd party employees. Respond to, and resolve, incidents as directed by the Customer Support Manager … of Desktop Technical Support. Provide advice to others within the ICT department on issues relating to Desktop Technical Support. Assist with the planning and management of project work within the Desktop Technical Support Team Maintain a clean, safe and tidy office and working environment. Maintain a calm and professional … and Technology qualification ITIL qualification or equivalent knowledge Experience Essential Previous experience of 2nd line technical support within a service desk environment Knowledge of incident management software, particularly IVANTI, Desirable Broad NHS knowledge Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act more »

will provide technical support to a large user base of EMEA staff, delivering on telephony/voice initiatives/projects and innovation including Problem management, showcasing your ability of working with stakeholders to innovate/improve in this domain. In this role, you will provide analysis, diagnosis, and resolution … and expertise towards consolidation/migration of the voice estate to company standard, and proactively identifying and presenting appropriate improvements. Technical fault finding and incident management. Support IT colleagues with resolving a mixture of 2nd and 3rd line tickets. Provide diagnosis and resolution of voice incidents. Ensure resolutions are … implemented in a safe and controlled manner. Maintain and ensure high levels of network/voice availability and resilience. Oversee the day-to-day management of the Voice estate, and proactively recommend areas where improvements and additional functionality may be appropriate. Implement change in an appropriate, controlled manner. Make more »