heart of our client's network infrastructure, thoughtfully configuring various components such as Unified Communications and Collaboration, Routing, Switching, Storage, SDN and Wireless technologies. IncidentManagement Hard worker: Steer the ship during network outages by following the Major IncidentManagement Process meticulously, ensuring swift resolutions and … Mobility Enabler: Hold a Full UK Driving License, ready to embark on occasional travel to other sites and showcase your on-site expertise. Time Management Maestro: Thrive in a dynamic environment, delivering results within flexible timelines and work. It would be great if you had: Toolbox Diversity: Bring in more »
regrettably we can only consider applicants that have lived in the UK for 5 consecutive years or more* Job activity & responsibilities: Use our dedicated incidentmanagement system and liaise with other team members and Service Desk to ensure that all Network related Incidents are dealt with within contracted … SLA timescales. Provide proactive problem management to drive down numbers of Incidents raised. Responsible for ensuring the proactive monitoring and maintenance of SSS Engineering solutions, installing patches, upgrades etc, ensuring a high level of resilience. Responsible for ensuring the timely restoration of service of SSS Engineering solutions. Configure and more »
required with this role. Role and responsibilities Provide 1st Line customer facing and remote support structure. Provide internal IT support when required. Helpdesk and incident management. PC and server configuration. Firewall configuration and troubleshooting. Daily system checks including backup monitoring and reporting. Proactively and reactively deliver technical support to … reporting. Contribute to documenting internal processes. Ensure client satisfaction is achieved and maintained at all times. Communicate diligently with customers: keeping them informed of incident progress, changes or agreed outages. Escalate issues that cannot be completed or risk being completed within agreed service levels. Remain up-to-date with more »
required with this role. Role and responsibilities Provide 2nd Line customer facing and remote support structure. Provide internal IT support when required. Helpdesk and incident management. PC and server configuration. Firewall configuration and troubleshooting. Daily system checks including backup monitoring and reporting. Proactively and reactively deliver technical support to … internal processes. Be part of the OOH rota. Ensure client satisfaction is always achieved and maintained. Communicate diligently with customers: keeping them informed of incident progress, changes or agreed outages. Escalate issues that cannot be completed or risk being completed within agreed service levels. Remain up-to-date with more »
