2 of 2 JIRA Jobs in Northern Ireland

Customer Relationship Management system ("CRM") Troubleshoot and where necessary escalate technical issues to the Customer Support Engineer Coordinator and/or digital team via JIRA ticketing application Participate in rota for answering the main phone line Ensure that support documentation, including user-facing Frequently Asked Questions (FAQs), Knowledgebase ...

DHCP, Firewalls, Switches, and Wireless Access Points. Experience working with a service desk or ITSM system such as Freshdesk, Zendesk, Halo, or Jira Service Management. Desirable Hands on experience with administration of Secure Web Gateway technologies (Web Filter, Web Firewall, IPS/IDS), such as ZScaler or Global Secure … Windows updates, driver updates, and firmware updates across a wide fleet of Windows 11 devices. Experience managing a Cisco Meraki powered network. Exposure to Jira and Confluence for project and knowledge management. Why Join Isio Isio is a fast-growing professional services business, that offers career development through ...