Cambridge, England, United Kingdom Hybrid / WFH Options
TechNET IT Recruitment Ltd
or permanent placement at the end of the project. This role will be pivotal in the development and implementation of the company’s new knowledgemanagement system which will be used globally by the entire workforce. Some of what you will be doing: Collaborate with the Data Architect … to shape and execute the organisation's knowledge architecture strategy, aligning it with overarching goals. Engage stakeholders to pinpoint knowledgemanagement needs and aid in crafting tailored solutions. Establish and uphold standards for taxonomy, metadata, and ontology to uphold the integrity and consistency of knowledge assets. … Contribute to the creation and deployment of knowledgemanagement systems and tools, guided by the Knowledge Architect. Provide teams with guidance on leveraging knowledge resources and adopting best practices. Assist in tracking and analysing knowledge usage metrics to unearth areas for enhancement, in collaboration with more »
will involve managing cases, incidents and service requests, and also handling communication with the users regarding. Key Responsibilities Capturing resolution information and feeding into KnowledgeManagement Routing Incidents to support specialist groups when needed Analysing for correct prioritisation, classification and providing support to 1st Line teams Providing ownership … Incident progress Ensure data protection process rules are abided to at all times. To act on any other reasonable request from a manager. Skills, Knowledge and Expertise Interpersonal skills, such as telephony skills, communication skills, active listening and customer care training Business awareness: specific knowledge of the organizations … diagnosis skills Support tools and techniques Awareness training and tutorials in new systems and technologies, prior to their introduction Processes and procedures (Incident, Change , Knowledge and Problem) Wider overview of ITSM processes and procedures Customer service experience must be customer focussed with excellent communication skills and happy to be more »
Harlow, England, United Kingdom Hybrid / WFH Options
Talent Gateway
be working with Procore, and full training will be provided if you don't yet have experience with this system. Specific responsibilities include: Document management Supporting Procore adoption and use throughout the company KnowledgeManagement You'll be joining a friendly and sociable team, working in a … essential that you live within commuting distance of Harlow - hybrid working of up to 2 days per week from home is possible. About you Knowledge of industry standards and best practices related to document control. Proven experience as a Document Administrator or Controller in the construction industry. Strong attention more »