Service Centre Agent
Selkirk, Scotland, United Kingdom
Circet IRE & UK
Verification of Fibre jobs and accurate reporting • Ensuring complaint cases are carried out through to resolution • Responding to client escalation mailboxes REQUIREMENTS : Competent on Microsoft packages, in particular Excel. Prior Service Centre Agent experience and must be prepared to undertake additional training as required. Results driven, analytical and with … arise. Able to adapt to new environment and has a real ‘can do’ attitude Good working Knowledge of work management systems and windows (Excel/Word) Good awareness of Health & Safety and Quality Assurance Procedures Sound Telecommunication Knowledge Effective Teamwork Self-motivated, able to motivate others effectively Professional more »
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