Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Hays Technology
you'll need to succeed Experience of working in 1st/2nd line Service Desk support role. Experience in an ITIL aligned enterprise environment. Microsoft Active Directory & Microsoft EntraID (Azure), managing computer and user accounts, groups and containers. End user hardware setup, configuration, troubleshooting and diagnostics. Specific familiarity … with Lenovo & Dell Laptop and Desktop hardware/firmware. Microsoft Windows 10 & Windows 11 installation, configuration and troubleshooting. MicrosoftOffice 2016 and O365 installation, configuration, and troubleshooting. Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre. Ability to effectively prioritise and more »
fault investigation tasks based on agreed processes and procedures or providing recommendations and proposed changes for service improvement. Apply advanced keyboard skills with using MicrosoftOffice, Teams, and Visio. Ability to utilise remote support applications for day-to-day support services. Supporting the installation or replacement of more »
project documentation including Business Cases and Project Plans. Understanding of strategic IM&T related development and implementation process across operational services. Knowledge of MS-Office suite of software, particularly Word, Excel, MS-Project and MS-Powerpoint. Personal Qualities Essential Excellent communication skills both verbal and written. Good interpersonal more »
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Additional Resources
1st & 2nd line Service Desk experience. Experience working in an ITIL aligned enterprise environment. Familiarity with IT Service Management tools i.e. ticket logging software, Microsoft System Centre. Skilled in Windows Active Directory, Microsoft EntraID (Azure), Microsoft Windows 10/11 & MS Office. Capable to multitask across multiple … Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, AzureKeywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3/v4, Windows Server … AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure more »
and implement processes. Able to work with multiple business units to achieve objectives. Experience in email marketing tools and systems. Strong knowledge of the MicrosoftOffice portfolio. more »
ability to work to deadlines. Excellent coordination/administration experience. Strong communication skills both written and verbal. Effective computer literacy skills including use of MicrosoftOffice applications. Benefits: Private Medical Insurance. Pension scheme. 23 days holiday plus bank. Free on-site parking. Life cover (4 x basic more »
Employment Type: Permanent
Salary: £22500/annum excellent benefits + career progression
level of patient care: Job description Job responsibilities Required Skills and Experience As a successful applicant you must be able to demonstrate: experience using Microsoftoffice skills of organising filing systems and computer files good customer service skills excellent communication skills, as you will be both patient more »
of technology Ability to prioritise and perform the required solution and Competency in installing, diagnosing, troubleshooting and repairing computer hardware and software. Desirable Attributes: MicrosoftOffice technology experience. Basic understanding of TCP/IP networking. Basic understanding of backup technologies. Previous experience with Adobe products more »
and administration skills, a stable working background who is used to working as part of a team. We`re looking for somebody with great MicrosoftOffice skills, the successful candidate will be responsible for delivering first class customer service via the telephone and providing administrative with export more »