macOS and Windows IT Support Analyst This a fantastic opportunity for a 1st line Support Technician with macOS and Windows IT support skills to join a growing team. You will be working with an experienced team of technicians who can help and support you through your career where … where you will learn and grow with plenty of scope for career progression too. Main Purpose of the Role: We are looking for a macOS and ideally some Windows too IT Support Analyst to take calls from existing customers with a view to carrying out first-line and maybe … Job holders are expected to undertake other duties and responsibilities relevant to the nature, level, and scope of this role. Person Specification: Essential Experience: macOS and PC support experience to a decent level. Troubleshooting and installing software/OS Network and Server knowledge. Desirable Experience with: macOSmore »
Requirements Technical Skill Requirements: (not all are essential!) Operational knowledge of ICT hardware & software & the integration of the two Operational knowledge of Windows and MacOS environments (Win10/Mac OSX/iOS) & Windows Server 2012 R2, 2016 and 2019, Active Directory, GPO, DHCP, DNS Working knowledge … Workspace for Education, Microsoft 365, Azure and more Strong knowledge of Group Policy management Strong knowledge of Roaming User profiles Technical knowledge of AppleMac hardware & software (including Mac OSX/iPad/iPhone) Working knowledge of common user applications: including Microsoft Office applications (2016, 2019, MS365), Google more »
Abilities) Broad technical skillset encompassing service delivery tools e.g. Jira (or similar), Active Directory, Operating systems - Windows 10/11/Server (to 2022), MacOS, Apple iOS, VMware, network storage, PC/Mac, Outlook/Exchange, Office 365 including SharePoint, Cisco UCaaS including Contact Centre (or more »
and troubleshooting. Support Mobile Device Management (MDM) using tools such as Jamf, Meraki, Intune, and Apple School Manager. Deploy applications and patches to iOS, MacOS, and Android devices. Manage IP Telephony migrations and provide ongoing support. Create and monitor compliance reporting. Manage Microsoft DPM Backups, including monthly tape rotation more »
