first point of escalation from the 1st Line engineers and handle more complex incidents and service requests. The ideal candidate will have experience with: Microsoft365 and applications Windows & Mac Operating Systems Azure AD & Active Directory Networking Protocols - DNS, DHCP, TCP/IP, WAN/LAN Virtualisation more »
in addition to the IT Technical Sales apprenticeship: Masterclass 1 - Engaging the Customer Masterclass 2 - Negotiation Skills Masterclass 3 – Becoming the next top seller Microsoft Certified Azure Fundamentals Microsoft365 Fundamentals Key areas covered are: Communication skills Customer service IT Infrastructures Effective Sales Techniques (Negotiation, Objection … companies in the SME and larger corporations. Providing a full portfolio of professional services the company are experts in Managed IT Services, Cyber Protection, M365 & SharePoint, Cloud Services, IT Consultancy. more »
in addition to the IT Technical Sales Apprenticeship: Masterclass 1 - Engaging the Customer Masterclass 2 - Negotiation Skills Masterclass 3 – Becoming the next top seller Microsoft Certified Azure Fundamentals Microsoft365 Fundamentals Key areas covered are: Communication skills Customer service IT Infrastructures Effective Sales Techniques (Negotiation, Objection … companies in the SME and larger corporations. Providing a full portfolio of professional services the company are experts in Managed IT Services, Cyber Protection, M365 & SharePoint, Cloud Services, IT Consultancy. more »
experience working at this level. The successful candidate will be responsible for providing technical assistance to clients covering IT Support, Networking and Infrastructure using Microsoft packages, AD, email management, hardware & software support. Responsibilities: Responding to queries either in person, email or over the phone Managing tickets, resolving or escalating … cases at one time Technical and personal requirements: Knowledge of basic networking including understanding of TCP/IP, DNS, DHCP, WAN/LAN Office365 Administration Antivirus/Security platforms Virtualisation - VMWare or Hyper-V Windows Operating Systems and Server support Excellent diagnostic and problem solving skills Good more »
