first point of escalation from the 1st Line engineers and handle more complex incidents and service requests. The ideal candidate will have experience with: Microsoft 365 and applications Windows & Mac Operating Systems Azure AD & Active Directory Networking Protocols - DNS, DHCP, TCP/IP, WAN/LAN Virtualisation technologies such more »
company bonus, flexible working scheme and on-site canteen and gym facilities. The successful candidate should have excellent troubleshooting and problem solving skills in Microsoft Operating Systems (both client and server) and Office products, as well as excellent customer service skills. Network troubleshooting and server experience would also be more »
experience working at this level. The successful candidate will be responsible for providing technical assistance to clients covering IT Support, Networking and Infrastructure using Microsoft packages, AD, email management, hardware & software support. Responsibilities: Responding to queries either in person, email or over the phone Managing tickets, resolving or escalating more »
in addition to the IT Technical Sales apprenticeship: Masterclass 1 - Engaging the Customer Masterclass 2 - Negotiation Skills Masterclass 3 – Becoming the next top seller Microsoft Certified Azure Fundamentals Microsoft 365 Fundamentals Key areas covered are: Communication skills Customer service IT Infrastructures Effective Sales Techniques (Negotiation, Objection Handling & Closing more »
in addition to the IT Technical Sales Apprenticeship: Masterclass 1 - Engaging the Customer Masterclass 2 - Negotiation Skills Masterclass 3 – Becoming the next top seller Microsoft Certified Azure Fundamentals Microsoft 365 Fundamentals Key areas covered are: Communication skills Customer service IT Infrastructures Effective Sales Techniques (Negotiation, Objection Handling & Closing more »
