to resolve such Incident or Problems.Coordinate with Cognizant’s PCaaS partner/vendor.Manage HAM/SAM process for Client Devices as per agreed process.Assets management, reconciliation and disposal coordination.Manage Monthly/Weekly reporting to Client and Cognizant governance.Manage or oversee, as appropriate, all IMAC for all EUC-related Equipment … is included within the Services provided by Provider, is a Client-retained function, or is provided by a third party).Dispose of the EUC Device in a manner that is in compliance Client-specific policies and procedures.Make sure Field Service team have dedicated on-site Provider Personnel who speak … End Users during local business hours as further defined in the Client ITSM Tool;Manage Field service team provide Equipment support including, Desktop Devices, Mobile Devices, display screens and video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, projectors, Provide the vendor managementmore »
Incident or Problems. Coordinate with Cognizant’s PCaaS partner/vendor. Manage HAM/SAM process for Client Devices as per agreed process. Assets management, reconciliation and disposal coordination. Manage Monthly/Weekly reporting to Client and Cognizant governance. Manage or oversee, as appropriate, all IMAC for all EUC … included within the Services provided by Provider, is a Client-retained function, or is provided by a third party). Dispose of the EUC Device in a manner that is in compliance Client-specific policies and procedures. Make sure Field Service team have dedicated on-site Provider Personnel who … End Users during local business hours as further defined in the Client ITSM Tool; Manage Field service team provide Equipment support including, Desktop Devices, Mobile Devices, display screens and video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, projectors, Provide the vendor managementmore »
ideally MSP or educational sector). Excellent design documentation skills Client focussed Confidence/willingness to make decisions; exhibit sound and accurate judgement. Quality management - ability to look for ways to improve and promote quality Strong troubleshooting ability Windows 10, 11 & Mac OS Networking: LAN, WAN, VPN, VLANs, Switches … Managed WIFI, Firewalls and Routers Microsoft 365 and Azure with MobileDeviceManagement including Intune and JAMF VoIP Phone Systems Solid experience and understanding of installation, configuration and maintenance of Windows Server 2016 upwards, with Active Directory Services and Group Policies Server 2016 onwards, Active Directory, SCCM more »
Doncaster, South Yorkshire, Yorkshire, United Kingdom
Network IT
of anti-virus products in a business environment. Experience of configuring and supporting Cloud Products, including Microsoft 365 and Azure and Intune. Experience with MobileDeviceManagement, Samsung Knox, Apple Business Manager. An analytical mind with good problem-solving capabilities. more »
with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards are met and contributing to an efficient and effective IT Service. … Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To ensure that Incident and Service Request information is … articles. To work collaboratively across the IT environment and with customers to ensure delivery of the IT programme of work identified in the Change Management process and IT Roadmap. To deliver the ITSM functions within the IT Service Desk ensuring that services and support are available during service operational more »
user authentication, access controls, and privilege management. * Managing and maintaining endpoint security solutions, including endpoint protection platforms (EPP), endpoint detection and response (EDR), and mobiledevicemanagement (MDM) using Microsoft Intune. * Developing and enforcing Data security/Application security policies, standards, and procedures across the organisation. Ensure … with Microsoft Intune, Azure Active Directory, Azure Security Centre, and other Microsoft security solutions. * Strong understanding of network security, endpoint security, identity and access management, and data protection concepts. * Experience with security compliance frameworks (e.g., NIST, ISO 27001, GDPR). * Excellent analytical and problem-solving skills. * Effective communication and more »
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Hays Technology
Experience in tier 2 technical support, along with extensive knowledge of computer systems, hardware, and software Significant experience of desktop operating systems, software packaging, mobiledevicemanagement and deployment tools Experience working Microsoft O365 such as Azure and SharePoint Having a basic understanding of network troubleshooting Excellent more »
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Hays Technology
Experience in tier 2 technical support, along with extensive knowledge of computer systems, hardware, and software Significant experience of desktop operating systems, software packaging, mobiledevicemanagement and deployment tools Experience working Microsoft O365 such as Azure and SharePoint Having a basic understanding of network troubleshooting Excellent more »
You will be joining a leading independent education provider, providing IT Support across internal users. Working across: Windows 10 & 11 M365 Hardware & Software Networking MobileDeviceManagement Active Directory The role is an initial 12 month FTC. Sound interesting? Click apply now and I will be in more »
Leader : Proven experience in IT support, especially network and system administration. Strong knowledge of IT infrastructure, including firewalls, switches, routers, and VPNs. Experience with mobiledevicemanagement (MDM) and endpoint security. Solid understanding and experience with various operating systems (Windows, MacOS, Linux, etc.). Experience working with more »
stakeholders worldwide. About the role The Tooling Solutions Architect proactively and holistically leads and supports enterprise architecture activities that guide the development and management of tools and services used within IT Services and the University. These solutions enable the University's future-state business capabilities and drive its targeted … used to its full potential to enable business outcomes and value for money, leading the architecture of key systems such as ITSM, monitoring systems, mobiledevicemanagement and deployment tools amongst others. The Tooling Solutions Architect will be a key member of the Technology division leadership team … technical solutions and supporting infrastructure. Person specification Minimum five years of design and implementation experience in IT, with a deep knowledge of implementation and management of tooling such as Autopilot, ServiceNow, Intune, Jamf, Tanium and Zabbix amongst others. Solid understanding of product management, agile principles and development methodologies more »
Degree level qualification in computer science or equivalent relevant experience. Advanced experience and knowledge of network security & infrastructure, ERP (AS400), desktop systems and applications, mobiledevicemanagement Experience of leading technical teams. Experience of managing 3rd party IT service providers. Experience of managing business improvement initiatives. The more »
The role will require working with end users at all levels of Ecolab with various levels of IT knowledge and directly supporting top-level management and global senior executives remotely and in person Familiarity with: Microsoft O365. Microsoft Windows 10 & 11 OS and applications support. Apple macOS and applications … support. Mobile Phone (Android & iOS) and MobileDevice Management. Remotely supporting end users. ITIL processes and ticketing systems (ServiceNow). Microsoft Autopilot deployment, Entra and Intune. VPN, remote/wireless access connectivity configuration and maintenance. FollowMe printing (PrinterLogic, Ysoft\SafeQ) Working in office and production environments Developed more »
Degree level qualification in computer science or equivalent relevant experience. Advanced experience and knowledge of network security & infrastructure, ERP (AS400), desktop systems and applications, mobiledevice management. Experience leading technical teams. Experience managing 3rd party IT service providers. Experience managing business improvement initiatives. AS400 Technical Support Due to more »
Degree level qualification in computer science or equivalent relevant experience. Advanced experience and knowledge of network security & infrastructure, ERP (AS400), desktop systems and applications, mobiledevice management. Experience leading technical teams. Experience managing 3rd party IT service providers. Experience managing business improvement initiatives. IT Manager - AS400 Due to more »