1 to 2 of 2 Network Operations Engineer Jobs in the West Midlands

a hybrid working arrangement of 60% office and 40% home working. Responsible for providing exceptional customer service and technical support, the Tier 2 NOC Engineer will respond to customer inquiries, resolve technical issues, and ensure the smooth operation of our fibre network services. This includes supporting Layer … and Layer 3 services on GPON and XGS PON access networks, Juniper core network, BNG, and firewall infrastructure. Key responsibilities encompass customer support, technical troubleshooting, incident management, and network configuration. Skills & Experience Required Experience: 3+ years in an engineering and/or network support role with supplier … computing, electrical/electronic engineering. Customer Service: Previous experience in customer service or technical support, preferably in telecommunications. Technical Aptitude: Strong ability to troubleshoot network connectivity, hardware, and software issues. Communication Skills: Excellent verbal and written communication skills with a customer-centric approach. Tools Familiarity: Experience with ticketing systems more »

Looking for Active SC Clearance. Role Summary/Purpose Technical NOC Engineer role, responsible for supporting the Network Infrastructure and associated DC services. This includes operational and administrative tasks under an ITIL framework to deliver support for two Data Centre’s. The role is to deliver Network Service Requests, Incident resolution, and Change execution for the Data Centre’s network environments. Qualifications/Requirements Cleared. Network Data and Security knowledge. CCNA Level networking knowledge. knowledge of configuring router, switches, and firewalls. experience of NoC/Incident Handling and supporting Network technologies such as … experience working in ITIL controlled environment. verbal and written communication skills. includes P1 Operational on-call support, subject to scheduling. Essential Responsibilities support of Network environments across two UK Data Centres. in-house ticket analysis, workgroup management and escalations. Service utilities that underpin regional IT operations, including Monitoring more »