1 to 1 of 1 Onboarding Jobs in Aberdeen

day out. The role As the Head of Customer Success, you will be part of the senior management and will lead our Customer Success, Onboarding and Technical Support teams. You will be responsible for overseeing the deployment and roll out of an increasing volume of new and existing client projects … ensuring they have a seamless experience from the moment they sign up for our services. Key Responsibilities Customer Onboarding Develop and implement an effective customer onboarding strategy that ensures new customers have a positive and seamless experience. Ensure the team have effective project plans that enable them to work in … Communicate regularly with the customers and ensure they are aware of any project overrun. Work closely with our product team to ensure that the onboarding process is aligned with the functionality and features of our products/services. Customer Support Lead and manage the technical customer support team, providing guidance more »