Protocols - DNS, DHCP, TCP/IP, WAN/LAN Virtualisation technologies such as Hyper-V & VMware Security - Anti-virus, Anti-spam etc SharePoint, Teams, OneDrive, Exchange Windows 10/11 and Windows Server Day-to-day: Provide technical support to clients remotely and face-to-face Ensure clients are more »
the service desk team, ensuring rapid and effective resolution of IT-related issues. Deliver hands-on technical support related to Microsoft O365, Exchange, SharePoint, OneDrive, Azure, and Intune. Spearhead the setup, distribution, maintenance, and troubleshooting of company assets, including laptops, workstations, and mobile devices. Develop and review KPIs in … an IT service desk or another IT related team. Comprehensive understanding and experience with ITIL v4 best practices. Proficiency in Microsoft O365, Exchange, SharePoint, OneDrive, Azure, and Intune. Solid background in IT asset management best practices. Experience with Fresh Service or equivalent ticketing system. Demonstrable ability in all areas more »
