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The Service Manager UK & Ireland manages a team of Field Service Engineers and Service Support administrators to deliver the highest technical standards and quality in the assistance and support we provide to our customers. Candidates should be located in the Greater Birmingham area . Responsibilities: Team Management: Manage … the Service team covering UK & IRELAND region ensuring adequate service coverage based on the installed based density in all regions. Able to assess and report on staff capabilities and performance, following and abiding by Company policies and processes. Manage a team of FSEs working nationally and Service Support staff … based in Birmingham, reviewing their annual performance according to the Global Compensation policy and Rewards cycle. Organize workload of Service Engineers and shifts/on duty weekends for chains support, ensuring optimization of resources/time to repair/travel time. Overview quality improvement in FSE’s work more »

strategy, development, testing and implementation of data solutions. This includes developing a thorough understanding of the client’s requirements and applying industry best practices to ensure that the Business have access to right quality data, at the right time and at the right places. Your Role Role & Responsibilities … This is an 60% hands-on and 40% management-based role - giving you the opportunity to work on technical projects alongside working with the business Responsible for capturing business requirements, drill down to data requirements, performing data mapping, understanding/measuring quality of data in systems, analysing gaps … targets and then developing a data quality strategy that is in line with company's goals and objectives. Work closely with functional process teams to ensure data migration requirements and data quality requirements are appropriately identified, captured and included in the technical solution. Experience Minimum 5 years’ experience of more »