and support for IT projects and initiatives, contributing to the overall success of the IT department. Perform routine maintenance tasks, such as software updates, patchmanagement, and system backups, to ensure the stability and security of IT systems. Document processes, procedures, and configurations to maintain comprehensive system documentation more »
Call rotation Troubleshoot/resolve hardware and software issues with Windows systems as needed Monitor Windows server performance and availability Promote and maintain server patchmanagement practices Provide metrics for capacity management purposes Monitor server load and implement load balancing when needed Identify, upgrade, and replace server more »
and effective operation of their day-to-day systems. Key Responsibilities: · Assisting in the development and implementation of an ITIL-based Internal I.T Service Management system. · Managing incident, problem, change, and request processes. · Conducting root cause analyses and patch management. · Overseeing IT asset inventory and maintaining the endpoint … Windows 10/11. · ITIL certification is beneficial, along with a basic understanding of networking. · Experience or certifications in MDM, Apple, and Android device management are highly valued. This position offers a fantastic opportunity for an individual looking to contribute significantly in a dynamic and technology-driven environment. For more »