and presenting solutions based on data insights. Provide data and analytics for regular projects and processes including organisational design work, talent acquisition, training, talent management, diversity & inclusion, performancemanagement and succession planning. Responsible for the HR inputs into regular company-level reporting, i.e., quarterly ESG & GRI reporting … ensuring robust preparation and management of the HR data and documentation. Provide data and insight for HR Leadership and Governance Meetings, challenging as necessary to help make data-driven decisions. Act as a subject matter expert for data analysis across HR, providing training, coaching and support as required including … Microsoft Excel, SQL (or similar) 4 years of experience working in HR data analytics and reporting 2 years of experience managing a team Project management skills desirable more »
IT & Infrastructure Operations Performance Manager - 6 month contract - Mobile Telecoms Reading - hybrid - 2 days/week in office Role: Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld … typical planning horizon is variable and aligned by Service reporting that can be adhoc, weekly, monthly, quarterly. • Accountable for the day to day operational management of our various service providers, through operational governance, escalation, and management of Service Levels. • Accountable for driving improvements to the operational environment by … analysis of contracted service levels with the partners. Essential Skills: ITIL Expert. Experience of working with and influencing various levels of management, building relationships and influence across teams and a wider community of other leaders and managers. A clear communicator. Ability to design, create and establish reporting/scripting more »
is target-driven and is ultimately responsible for the generation of leads and opportunities for IT and Technology clients, through the first-rate line management of these ISRs. The Team Manager reports to the Operations Director, and works hand-in-glove with the Client Services Team, and Account Director. … Representatives and, depending on the team, a Deputy Team Manager Ultimate responsible for the provision of high-quality leads & opportunities and overall responsibility the performance of the team. Supports the Client Services Team in client interaction, including: Providing performance summaries Weekly client calls Attending external client campaign reviews … expectations Attend internal Campaign Kick off meetings Attend internal campaign reviews and 121s with relevant internal stakeholders Achieve Campaign Index and KPI targets Continual performancemanagement Provide regular 1-2-1's to the team and individual ISRs Work with Resourcing and Training Manager to put ongoing Personal more »
IT Infrastrucutre Operations Performance Manager - ITIL - OSS/BSS/CRM - 6 month contract Reading (2 days/week in office) Role: Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are … typical planning horizon is variable and aligned by Service reporting that can be adhoc, weekly, monthly, quarterly. * Accountable for the day to day operational management of our various service providers, through operational governance, escalation, and management of Service Levels. * Accountable for driving improvements to the operational environment by … the partners. Essential Skills: Toolsets for data driven operations - i.e. writing reports/dashboards using the below tech stack. = Dynatrace, Helix, Splunk etc People management experience - managing a diverse team Knowing the IT estate/strong IT architecture - knowledge of OSS/BSS/CRM/ORM which supports more »
attributes such as description, purposes, categories. Analyse and document the information (data) models/structures for data category: input, output, event notification, validation, servicer management involved between process and sub-systems (Northbound & Southbound) based on Analyse & document the Configuration Item (CI) data mapping between business processes, inventory system and … CMDB (CI & relationship models) for service management integration Collaborating with and supporting CMDB/ITSM product vendor to create & manage CI and relationship in CMDB. Preparing a comprehensive data management and governance guideline for data mapping & loading, lifecycle management, administration. Identify and document all security, regulatory & quality … integration for business processes and systems (to operate network service & resource domains) Experience of resource/service inventory migration, data migration Experience in Configuration management data modelling, CMDB data architecture. Understanding and exposure of cloud services. Knowledge of OSS/BSS sub-domains - Ordering, workflows, orchestration, fulfilment, Fault, Performancemore »
sectors, encompassing utilities, FMCG, pharmaceuticals, and beyond. Counting industry leaders such as Kellogg's, Pepsico, and Thames Water among our clientele, our consultancy services, performancemanagement, and systems integration have earned recognition for their effectiveness in improving performance, cutting costs, and addressing environmental concerns. Staffed with skilled more »
sectors, encompassing utilities, FMCG, pharmaceuticals, and beyond. Counting industry leaders such as Kellogg's, Pepsico, and Thames Water among our clientele, our consultancy services, performancemanagement, and systems integration have earned recognition for their effectiveness in improving performance, cutting costs, and addressing environmental concerns. Staffed with skilled more »
