1 to 3 of 3 Performance Measurement Jobs in the West Midlands

and inventory objectives. Develop reports and be the owner of S&OP and the production planning KPI dashboard, to aid in decision-making and performance measurement. Establish, manage and control a process to track down the order fulfilment lead times, which encompasses from order entry to order planning date more »

as this, they will also be required to assist the Bureau Manager within the identification of areas for improvement within the Bureau and compile performance reports for contractors and key stakeholders. Qualifications The ideal candidate must have experience and knowledge of Trend. They also ideally have knowledge of BEMS … vision, Siemens or Tridium. Other skills and experience required includes: Experience within a professional customer services Understanding of FM and support services contracting and performance measurement and monitoring Understanding and experience of the retail industry desirable Excellent verbal communication skills and good telephone manner IT literate with experience more »

and monitor SLAs for application support and key KPIs, ensuring that response times, resolution targets, and availability metrics are met. Report on and communicate performance against SLAs to stakeholders, highlighting areas for improvement and proposing corrective actions. Incident Management Lead the investigation and resolution of product-related incidents and … best practices and adhere to agreed-upon service levels. Team Management Lead and manage a team of product support specialists, providing coaching, mentoring and performance management. Allocate resources effectively, monitor workload, and provide guidance to team members to ensure optimal support delivery. Conduct regular performance evaluations, identify training … support, leveraging automation, tools, and best practices to enhance efficiency and effectiveness. Collaborate with development teams to provide feedback on product usability, stability, and performance, suggesting enhancements or bug fixes as needed. Qualifications To apply for the role of Head of Product Support , you will possess the following skills more »