control of project activities. The Project Planner will collaborate with project managers, stakeholders, and team members to facilitate effective project planning, resource allocation, and performance tracking. Main duties and responsibilities Collaborate with project managers and stakeholders to develop comprehensive project plans, including scope, schedule, and resource allocation. Create detailed … project tasks. Monitor resource utilization and recommend adjustments as needed. Ensure that resource allocation aligns with project priorities and timelines. Establish and maintain project performancemetrics and key performance indicators (KPIs). Regularly track project progress against the project plan and budget. Prepare status reports and dashboards more »
Aberdeen, Aberdeenshire, Scotland, United Kingdom Hybrid / WFH Options
SWORD IT SOLUTIONS LIMITED
ensure our services meet the needs of our customers and that we are continually improving to meet their evolving needs whilst developing the financial performance of the service. This is a leadership position that involves managing all operational delivery activities related to customer success and experience, proving the delivery … experience relevant to this role: Reporting to the Operations Lead, our Customer Experience Manager will be responsible for all operational delivery activities , including service performance , work allocation , resource planning , risk management and line management of operational team leads in the services they manage. Manage all aspects of the Customer … at the CUSTOMER to ensure our operational service is aligned to the needs and goals, enabling a demonstrable partnership and collaborative relationship Maintain service performance and delivery targets, run the continual service improvement process, engage with regular reporting and resource management, ensuring relevant performancemetrics are met more »
ensure our services meet the needs of our customers and that we are continually improving to meet their evolving needs whilst developing the financial performance of the service. This is a leadership position that involves managing operational delivery activities related to customer success and experience, proving the delivery of … and experience relevant to this role: Reporting to the Operations Lead, the Service Delivery Manager will be responsible for operational delivery activities , including service performance , work allocation , resource planning , risk management and line management of operational team leads in the services they manage. Manage all aspects of the Customer … with key personnel to ensure our operational service is aligned to the needs and goals, enabling a demonstrable partnership and collaborative relationship Maintain service performance and delivery targets, run the continual service improvement process, engage with regular reporting and resource management, ensuring relevant performancemetrics are met more »
Edinburgh, Scotland, United Kingdom Hybrid / WFH Options
BlackRock
Aladdin Client Business to help define and lead opportunities related to investment compliance workflows in the market place Define and measure business and technical performancemetrics to advise product strategy Stay attuned to industry and technology trends, markets and alternative product offerings and conceptualize impacts to the product … roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About more »
the development of future planning and product roadmap activity Works with minimal supervision, using clearly defined processes and procedures Facilitates the use of the performancemetrics to improve output May be required to provide out of hours support via an on-call rota What to bring Excellent analytical more »
and optimisation of key operational functions, including but not limited to project management, business support, quality assurance and HR including employee engagement. Analyse operational performancemetrics and KPIs to identify areas for improvement and implement corrective actions as needed. Upholding the highest standards of integrity, ethics, and professionalism. … preferred. A minimum of 5 years in a senior operational role with proven track record of success in cross functional management. Strong personnel and performance management skills including HR processes. Strong planning and execution skills, with the ability to translate vision into actionable plans and drive results. An aspirational more »
manage detailed information that supports the post-project capital reviews, identifying opportunities to develop future project delivery performance. Provide and manage reporting on relevant performancemetrics (e.g., Capital Spend; Milestone Adherence; Additional Spend Requests) taking appropriate actions when necessary. Implement the process framework and develop detailed process documentation more »
and fostering enduring client relationships. You will spearhead the delivery of project excellence, ensuring adherence to an established impact reporting framework while vigilantly monitoring performance metrics. Responsibilities as a Lab Services Senior Project Manager? Project Planning and Implementation: Develop comprehensive project plans delineating scope, objectives, deliverables, timelines, and resource more »
to new clients. Assisting and coaching team members in their local market to develop sales skills and to convert sales opportunities. Maintain accountability for performancemetrics and team outcomes in the region. Be accountable for the activities and sales initiatives of one of AAB's strategic sectors. Requirements more »
Glasgow, Scotland, United Kingdom Hybrid / WFH Options
enlinea
sales campaigns and promotional activities. Conduct market research to stay abreast of industry trends and competitor activities. Prepare and present sales reports, forecasts, and performancemetrics to senior management. Represent the company at industry events, conferences, and networking opportunities. Qualifications and Experience Proven experience as a Sales Manager … preferences). EV Salary Sacrifice Scheme. Company Mobile (or personal allowance). Flexible working arrangements (remote/hybrid). Bi-Annual Profit Share Bonus. Performance Bonus. Personal Development Budget. Car Allowance. more »
delivery matters. Manage customer queries to resolution ensuring a timely and satisfactory outcome for the customer Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems Monitor the success of new Services … the required standards Active participation in major incidents ensuring effective communication to stakeholders and post incident reports to customers Analyse service incidents, looking at performancemetrics, trends and root cause Deliver customer service reviews remotely and at customer premises Promotion of new services offered Growth of Total Contract more »
more effectively Determine ways to optimise/improve Jira process workflows, as well as identify where functionality can/cannot meet user requests Develop metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performancemetrics and status reports more »
and/or implement solutions to optimize quality of service. Design/implement monitoring solutions using. Develop customized alerts, dashboards and reports to track performance metrics. Develop and optimized search queries, alerts, reports and dashboards for performance and scalability. Query Splunk and other data sources in an effort more »