2 of 2 Performance Metrics Jobs in Wiltshire

end governance and operation of services, ensuring delivery to required standards. Act as the escalation point for IT Digital services within your portfolio. Monitor, evaluate, and report on service performance to inform continual improvement plans. Build and maintain strong stakeholder relationships, influencing them to support the digital service strategy. Work in an agile manner to manage service change priorities … based on evolving requirements. Allocate funding and resources across services based on business priorities. Communicate benefits, outcomes, and performance metrics to senior stakeholders. Essential Experience & Skills Proven experience in developing IT digital service strategies that meet current and future business needs. Strategic mindset with the ability to translate business requirements into operational delivery. Demonstrable experience leading IT services … to meet contractual, KPI, and SLA standards. Experience delivering IT digital services using internal teams, contractors, and third-party providers. Skilled in negotiating Service Level Agreements and ensuring effective performance of teams and third parties. Strong leadership, interpersonal, and communication skills. Ability to manage conflicting priorities and adapt to changing requirements while delivering results. Experience working across digital teams More ❯

internal and external stakeholders across technical, commercial, and operational domains, and requires strong leadership in planning, governance, and project controls to manage dependencies, mitigate risks, and drive overall programme performance throughout the delivery lifecycle. Key Responsibilities Lead a multi-disciplinary team to deliver a complex system upgrade through the customisation and configuration of COTS products, applying structured programme management … and Agile leadership. Develop and maintain integrated project plans, applying robust controls to ensure delivery against agreed milestones, budgets, and performance metrics. Engage and manage senior stakeholders across the business and commercial partners to ensure effective collaboration and delivery assurance. Oversee resource planning and management to meet customer requirements, delivery schedules, and commercial targets. Identify and manage risks, issues … resolution and adherence to governance and change control processes. Take commercial ownership within a complex delivery environment, including budget forecasting, financial management, and contract oversight. Support vendor engagement and performance management, including the development and transition to fixed-cost contracts and Statements of Work. Facilitate Agile ceremonies and ensure adherence to Agile principles, using tools such as Azure DevOps More ❯