4 of 4 Performance Metrics Jobs in Wiltshire

processes, excellent leadership skills, and the ability to handle complex technical problems in a fast-paced environment and is dedicated to ensuring the optimal performance of IT systems and services.Working Hours: This role requires the ability to work in a 24/7/365 rotational shift pattern, including … Design Principles.Communication & Reporting:Maintain effective communication with end-users, ensuring that they are kept informed of the status of their incidents and requests.Monitor performance metrics, ensuring the team meets established service level agreements (SLAs).Provide detailed shift reports to the Head of IT Service Management highlighting team performance ...

with development and QA teams throughout the full delivery lifecycle Gather and interpret customer feedback to inform ongoing optimisation and iteration Conduct UAT, analyse performance metrics and monitor success against defined KPIs Carry out competitor analysis and market research to support longer-term roadmap planning Facilitate collaboration across … benefits package including healthcare, pension and generous holiday allowance If you're looking for a role where your decisions directly influence user experience, commercial performance and product evolution, please apply and one of the team will be in touch to discuss the role further. ...

management functions. Oversee incident, problem, change, and request processes in line with OSM and ITIL best practices. Produce and maintain service reporting, dashboards, and performance metrics. Manage service reviews, escalations, and customer communications to ensure smooth operational outcomes. Drive service improvements and ensure operational processes are clearly documented ...

agreements with distributors, defining the parameters of collaboration with—and securing profitability for—Bechtle’s sales units. They assess suppliers based on quality and performance metrics, initiating appropriate measures for continuous optimisation. They act as a key interface between L&S, suppliers and manufacturers, and serve as contact ...