end governance and operation of services, ensuring delivery to required standards. Act as the escalation point for IT Digital services within your portfolio. Monitor, evaluate, and report on service performance to inform continual improvement plans. Build and maintain strong stakeholder relationships, influencing them to support the digital service strategy. Work in an agile manner to manage service change priorities … based on evolving requirements. Allocate funding and resources across services based on business priorities. Communicate benefits, outcomes, and performancemetrics to senior stakeholders. Essential Experience & Skills Proven experience in developing IT digital service strategies that meet current and future business needs. Strategic mindset with the ability to translate business requirements into operational delivery. Demonstrable experience leading IT services … to meet contractual, KPI, and SLA standards. Experience delivering IT digital services using internal teams, contractors, and third-party providers. Skilled in negotiating Service Level Agreements and ensuring effective performance of teams and third parties. Strong leadership, interpersonal, and communication skills. Ability to manage conflicting priorities and adapt to changing requirements while delivering results. Experience working across digital teams More ❯
Custom field integrations Attribute-based automation and relationships Implement and manage webhooks to integrate JSM with third-party systems and internal platforms. Develop reports and dashboards to track SLAs, performancemetrics, and service trends. Administer Crowd/Access for user management, roles, and permission schemes across the Atlassian suite. Jira Software (JSW) Create and configure Jira projects, including … ensuring alignment with sprint and workflow practices. Develop and refine team workflows to support project tracking, task management, and continuous delivery. Design and maintain dashboards and reports for team performance, backlog health, and throughput analysis. Confluence Create and maintain a Knowledge Base integrated with JSM for user self-service and internal documentation. Build Confluence pages, templates, and hierarchies to More ❯
Custom field integrations Attribute-based automation and relationships Implement and manage webhooks to integrate JSM with third-party systems and internal platforms. Develop reports and dashboards to track SLAs, performancemetrics, and service trends. Administer Crowd/Access for user management, roles, and permission schemes across the Atlassian suite. Jira Software (JSW) Create and configure Jira projects, including … ensuring alignment with sprint and workflow practices. Develop and refine team workflows to support project tracking, task management, and continuous delivery. Design and maintain dashboards and reports for team performance, backlog health, and throughput analysis. Confluence Create and maintain a Knowledge Base integrated with JSM for user self-service and internal documentation. Build Confluence pages, templates, and hierarchies to More ❯
Custom field integrations Attribute-based automation and relationships Implement and manage webhooks to integrate JSM with third-party systems and internal platforms. Develop reports and dashboards to track SLAs, performancemetrics, and service trends. Administer Crowd/Access for user management, roles, and permission schemes across the Atlassian suite. Jira Software (JSW) Create and configure Jira projects, including … ensuring alignment with sprint and workflow practices. Develop and refine team workflows to support project tracking, task management, and continuous delivery. Design and maintain dashboards and reports for team performance, backlog health, and throughput analysis. Confluence Create and maintain a Knowledge Base integrated with JSM for user self-service and internal documentation. Build Confluence pages, templates, and hierarchies to More ❯
Custom field integrations Attribute-based automation and relationships Implement and manage webhooks to integrate JSM with third-party systems and internal platforms. Develop reports and dashboards to track SLAs, performancemetrics, and service trends. Administer Crowd/Access for user management, roles, and permission schemes across the Atlassian suite. Jira Software (JSW) Create and configure Jira projects, including … ensuring alignment with sprint and workflow practices. Develop and refine team workflows to support project tracking, task management, and continuous delivery. Design and maintain dashboards and reports for team performance, backlog health, and throughput analysis. Confluence Create and maintain a Knowledge Base integrated with JSM for user self-service and internal documentation. Build Confluence pages, templates, and hierarchies to More ❯
responsibilities: Working internally and with partners to support and make changes to existing infrastructure estate. Provide 2nd and 3rd line infrastructure support. Identify, create and apply service and operational performancemetrics, controls, procedures, processes, tools, techniques, standards. Ensure that new infrastructure services are built, documented and delivered into business operation on time, to budget, meeting defined quality standards. More ❯
