Workforce Planning and Real Time Performance Manager
Liverpool, England, United Kingdom
Bullen Healthcare
We have a fantastic opportunity for an experienced Workforce Planning and Real Time Performance Manager to join a progressive, rapidly changing Dispensing Appliance Contractor in Liverpool. This is a full time role based on-site at our state of the art HQ in Liverpool. This is a role … identify areas to improve waiting times and ensure the operational strategies are delivered through efficiencies without compromising service levels. Reporting into the Contact Centre Manager, the Planning and Real Time Performance Manager is accountable for delivering real-time (intra-day) management with the purpose of optimizing resources … to achieve business objectives. The successful candidate will have a Contact Centre Planning and Real Time Performance background and will be used to working with WFM systems to support a multi-department/site contact centre environment. Key responsibilities: · Planning staffing requirements and translating to the creation of more »
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