4 of 4 Proactive Management Jobs in Birmingham

owns the technical relationship for a portfolio of managed IT customers. The role exists to bridge the gap between reactive support and commercial account management, ensuring customers receive proactive technical guidance, clear planning, and consistent service quality. As a trusted technical advisor, the TAM understands each customer … world environment, identifies risk and improvement opportunities, and helps customers get the best possible value from their managed services. Key Responsibilities Customer Ownership & Relationship Management: Act as the primary technical contact for assigned customers. Build strong, long-term relationships with customer stakeholders at all levels. Take full ownership ...

basis. Key Responsibilities * Provide third-line support to a rich array of high profile legal and information systems which are fundamental to the firm. * Proactive management and analysis of the global server estate which encompasses web, SSO, SharePoint, and SQL server infrastructure, and identify opportunities for improvement. * Ensure ...

clearing slow-moving or aged inventory while maintaining pricing discipline. Maintain accurate and timely sales forecasts and pipeline updates within the CRM. Provide proactive account management, including visibility of order backlogs and ensuring on-time delivery of shipments. Stay up to date with new vendors and attend relevant ...

Ensure proper customer follow-up and escalation. - Facilitate identification of control mechanisms and critical action/recovery paths for system components - Assist on providing Proactive Maintenance by monitoring and anticipating network performance with the result of avoiding issues/outages in the customer network. - Assist on providing conduct network …/KPIs - Support Corp Network project for Cisco ISE, ASA and Umbrella - Provide Network Design and architect responsibilities. - Provide the required Management Information & regular management updates. - Qualitative Input into the appropriate database/s to track and manage standard and bespoke processes. - Designing and implementing ...