3 of 3 Proactive Management Jobs in Birmingham

services model aligned with ITIL v4, enabled by ServiceNow, automation, and the practical use of generative and agentic AI. Our 24x7 Operations squads provide proactive management and incident response across infrastructure, cloud and modern workplace services. As a Systems Engineer within our 24x7 Operations function, you will … third-line operational support across both core infrastructure and Microsoft Modern Workplace services. You will contribute to live service stability through effective incident resolution, proactive maintenance, and disciplined execution of standard changes, escalating complex or ambiguous issues to Senior Systems Engineers and Squad Managers as needed. This ...

accessible and functioning correctly 24/7 to meet the expectation of our customers. This role is fundamental to maintaining the BT Network Management Systems Security posture. As a business we need to be proactive in identifying security issues, highlight concerns and reduce risk. This works in tandem … part of an on call rota and out of hours working is available. What you’ll be doing Accountable for Operational Service Delivery including Proactive risk management – identify issues and take personal action to mitigate the risk Reactive incident management – take personal action to act with ...

Problem Lead Compass Group UK & Ireland | Digital & Technology The opportunity We are looking for an experienced Problem Lead to take ownership of the problem management practice across Compass Group UK & Ireland Digital & Technology. This is a key leadership role within Service Operations, focused on preventing recurring incidents, reducing business … improving service reliability. You will turn incident trends, major incident findings and known errors into structured, evidence-based corrective action. Working across Incident Management, SRE, Engineering, Infrastructure & Cloud, Change, Product and Service Ownership, you will establish a proactive problem management approach that identifies underlying causes, strengthens accountability ...