IT Support Analyst
Radstock, Somerset, South West, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Bighams Limited
effectively communicate with key Bighams stakeholders and contracted third party vendors. (On call rota 2/4 one week in four) Main Responsibilities Effective, proactive Time management of your calls and tickets ensuring you are meeting your SLAs. Identify opportunities to reduce calls effectively and manage problems through to … to other members of the IT team to increase knowledge and to allow escalation of logged calls to ensure that SLAs are adhered to. Proactive monitoring and implementing service improvements to prevent/reduce incidents and problems. This also includes informing other members within the IT team where more »
Employment Type: Permanent
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