1 to 16 of 16 Problem Management Jobs in the East of England

Database, PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error Trend Analysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and ensure timely … Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance forSAP operations Perform detailed … planning & project management of implementation activities for updates & patching where required Perform system health audits to validate system status & report to SAP Service Owner Perform effective Operational Reviews as required with SAP Service Owner Ensure integrity, availability & security of SAP information and systems. Main duties to be carried out more »

MI/Problem Manager Location: Hybrid (Hemel Hempstead-based with a 50% office/50% remote working split) Competitive Salary + Bonus and Benefits Are you a Major Incident or Problem Manager looking for a new role in an exciting and rewarding environment? At Haven, we are using … delivering exceptional IT solutions and support across a vast landscape. As we continue to grow and evolve, we're seeking a dedicated MI/Problem Manager to join our team. This is a new, full-time position that offers a unique opportunity to significantly impact our IT infrastructure's … health and stability. Your Opportunity: As an MI/Problem Manager, you will play a pivotal role in managing and resolving problems within Haven's IT infrastructure and technology systems. Your primary goal is to minimize the impact of incidents, prevent future occurrences, and maintain the reliability of our more »

skills. Ability to work autonomously. 1st/2nd level operations experience with Application support team or service desk Experience of working to SLA's Problem determination skills Self-motivation Ownership and management - Able to work alone on tasks once trained Methodical - Common sense Communication skills Problem triage … VM's Enterprise services Experience – Active Directory/DFS/Certificate Services/Keystores/IIS Web Services/Apache Tomcat Security Patching Release management and Change management Problem Management Root Cause Analysis skills Nice to Have But not Essential: Windchill administration/implementation. Ideally have … Certificate Services/certificate keystores. IIS Web services. Apache Tomcat SQL Some knowledge of MS SQL Server databases. Knowledge of the use of SQL management studio. Knowledge of SQL command language in order to perform queries and updates within SQL database. more »

VM's Enterprise services Experience – Active Directory/DFS/Certificate Services/Keystores/IIS Web Services/Apache Tomcat Security Patching Release management and Change management Problem Management Root Cause Analysis skills Nice to have: Windchill administration/implementation Ideally have spent significant time … Certificate Services/certificate keystores. IIS Web services. Apache Tomcat SQL Some knowledge of MS SQL Server databases. Knowledge of the use of SQL management studio. Knowledge of SQL command language in order to perform queries and updates within SQL database Ready to Take the Next Step? If you more »

Java, SQL Database, and SAP MAX Database. Assess and enhance operational quality within the SAP Basis area. Engage in effective error trend analysis and problem management to improve system reliability. Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management … Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance for SAP operations Perform … detailed planning & project management of implementation activities for updates & patching where required Perform system health audits to validate system status & report to SAP Service Owner Perform effective Operational Reviews as required with SAP Service Owner Ensure integrity, availability & security of SAP information and systems. Other duties not limited to more »

customer satisfaction by managing customer expectations and ensuring prompt issue resolution. • Must be well presented to showcase the professionalism of the company. • Incident and problem management: • Manage and prioritise incidents and service requests in accordance with defined service level agreements (SLAs). • Analyse incidents and identify trends to … proactively address recurring issues. • Escalate incidents to the appropriate teams when necessary. • Contribute to problem management activities by identifying and documenting root causes and proposing preventive measures. As a small organisation you will be expected to carry out diverse duties and be flexible, demonstrating a positive attitude. Requirements … software, and networking concepts. • Proficiency in troubleshooting desktops, laptops, operating systems (Windows, macOS), and common business applications. • Familiarity with ITIL framework and IT service management principles. • Excellent problem-solving skills and ability to diagnose and resolve complex technical issues. • Strong organisational skills with the ability to prioritise and more »

provide support to external corporate clients. Client user Support using email, phone & a helpdesk support ticketing system is crucial. Key skills needed include: Client Management Customer Support 1st Line Bespoke Software Support Problem Management SLA Management Ticket Management Customer satisfaction Bespoke Software Support Agile (ideally … skills. Career progression is on offer in abundance therefore entrepreneurial drive and ambition is essential. Key Skills for this role include: Software Support, SLA Management, and Application Support. As part of the role, you will be rewarded with the following: An attractive starting salary! A chance to learn new more »

based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and … governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management … collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required more »

their specialist markets. My client is a fully remote company who is looking to engage an IT Operations Manager with extensive experience in IT management and cloud solutions, particularly within Azure and M365 frameworks. Previous experience in the public sector would be preferable and candidates who have worked with … operational excellence of my client's IT support services, leveraging the latest cloud technologies to propel their business forward. Your expertise in incident and problem management, IT technical change management, and cloud services management will be crucial to their success. Your New Role Initiate proactive strategies … optimise systems and drive innovation. Develop and refine the IT Operations service, aligning it with strategic visions and future operational enhancements. Lead the effective management of Azure cloud services, ensuring operational excellence in cloud service delivery, efficient maintenance, and compliance with Disaster Recovery Plans. Manage internal and partnered application more »

their specialist markets. My client is a fully remote company who is looking to engage an IT Operations Manager with extensive experience in IT management and cloud solutions, particularly within Azure and M365 frameworks. Previous experience in the public sector would be preferable and candidates who have worked with … operational excellence of my client's IT support services, leveraging the latest cloud technologies to propel their business forward. Your expertise in incident and problem management, IT technical change management, and cloud services management will be crucial to their success. Your New Role Initiate proactive strategies … optimise systems and drive innovation. Develop and refine the IT Operations service, aligning it with strategic visions and future operational enhancements. Lead the effective management of Azure cloud services, ensuring operational excellence in cloud service delivery, efficient maintenance, and compliance with Disaster Recovery Plans. Manage internal and partnered application more »

. As the IT Support Manager, you will establish a culture of excellence and leadership, while also being prepared to engage in hands-on problem-solving and incident management when necessary. What we hope you can bring to the role You must have previous management experience in … to-date knowledge base and understanding of all IT Systems ensuring service standards are maintained through team knowledge, process, procedures, and documentation. Ownership of problem management and root-cause analysis, ensuring recurring issues and/or serious incidents are investigated and, where possible, mitigated. Work collaboratively with other … IET, as required. Act as an escalation point ensuring complaints are managed appropriately through to resolution, whilst maintaining communication with relevant internal stakeholders. Line management of the IT Support team, including (but not limited to) performance discussions, 1-2-1s and team/individual objective setting aligned with more »

to join the core infrastructure team within the Digital Technology function. Reporting to the Data Centre service manager you will be responsible for the management, maintenance and upkeep of the Core Data Centre technologies and information systems in the UK. This role is critical to the core infrastructure services … Centre Configuration Manager (SCCM) and Active Directory. Provide support and in-depth troubleshooting of any issues related to SCCM (software deployments, automated builds,,patch management) Maintain and develop existing and new build processes using task sequencing. Ensure adherence to best practices and integration processes Develop, build, test and maintain … for performance and capacity, ensuring responsiveness and availability of services are maintained. Identifies, plans, and drives maintenance tasks and upgrades in line with change management procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services Take part in service delivery processes including Incident management more »

including SharePoint, both online and on-prem and Power Platform products and services within Microsoft 365. Day-to-day activities will include: Incident and problem management of Power Platform/SharePoint related issues Change management activities (including testing) from small scale amendments and service requests, to larger … projects such as the automation of current manual paper-based processes across the business, to the redesign and delivery of company-wide Document Management Systems. Proactive monitoring of Power Platform/SharePoint solutions and architecture - proactively address emerging issues. Management of existing Power Platform apps and flows to more »

records of service desk activities and providing excellent customer service. Additionally, you'll support ongoing IT projects and contribute to new developments (Incident and Problem Management). What we hope you can bring to the role You will have extensive experience in supporting Microsoft Desktop Operating Systems, the … have a comprehensive background in IT support and a solid understanding of both Local and Wide Area Networks. Strong communication skills and a logical, problem-solving mindset are essential for this role. Wed love to get to know you Is Imposter syndrome creeping in? Dont worry wed rather hear … of the IT team or third-party suppliers to complete tasks and projects. Promote and maintain best working practices for computer system usage, virus management, backups, etc Cascade IT knowledge to the user community through micro-training and advice. Ensure that all levels of computer and network security are more »

that arise. Collaborate with cross-functional teams to resolve problems quickly. Conduct post-incident analysis to identify root causes & implement preventive measures. Work on problem management, including identifying recurring issues and implementing long-term solutions. Knowledge and Experience Relevant degree Computer Science, Information Technology, or related field. more »

GPOs), and other Windows server roles and features. Implementing and maintaining virtualization technologies like Hyper-V, VMware, and managing virtual machine deployments. Performing patch management, software deployments, and ensuring compliance with security policies and guidelines. Monitoring system performance, analyse logs and events and implement fixes as part of the … incident and problem management. Collaborating with other teams to ensure seamless integration and support for Windows-based applications and services. more »