11 Problem Management Jobs in the West Midlands

improve their service as well as hardening security. They will also seek new commercial opportunities through a clear understanding of customer contracts, licences, lifecycle management, renewals, end of life hardware etc. Whilst always seeking to optimise the customers cost base. The Head of Technical Service Assurance will be developing … across all Intercity Service towers. Monitoring and reporting on service metrics, SLAs, customer feedback, and incidents to support with Identifying and resolving service issues, problem management, risks, and gaps. Support with planning and executing service improvement initiatives and projects, The Head of Technical Service Assurance will also support … with contract management to ensure the effective and efficient management of contracts throughout their life cycle for in-life add moves and changes. What you'll do: Customer-Centric Excellence: Youll collaborate closely with our customers, understanding their unique needs and challenges. By leveraging data, analytics, and best more »

Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will … data-driven approach will facilitate constructive discussions with suppliers, enabling you to effectively monitor contractual obligations and drive improvements where necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end … users for all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement initiatives, encompassing Problem Management, Service Request Management, Joiners/Movers/Leavers processes, Service Transition, and Demand/Capacity Management. Refine the Service Request (SR) process to drive efficiency more »

organization in areas of Warehousing and Logistics. Your challenge for the Business Analyst: - Analyse complex business problems and business needs related to warehousing, inventory management and logistics processes and systems. Identify gaps and opportunities and propose solutions that align with the business objectives and IT strategy. Improve the overall … ensure that they meet the expected outcomes and standards. Work in projects to deliver new/improved IT solutions for WMS, TMS, and Inventory Management ensuring execution in time, budget and quality; take the overall Lead role in IT projects. Monitor and evaluate the ongoing performance and effectiveness of … IT solutions and recommend enhancements and improvements. Provide full Application Lifecycle Management, project work, Incident & Problem management and Change management for Warehouse systems, Transport Management systems, and Inventory Management systems. Provide training & mentoring, documentation, and support to the end users and IT staff on more »

coding around web parts) ServiceNow development Extensions of existing BOXI Universes Candidates with the following roles and responsibilities will also be considered:- Service Level Management Application Support Incident Management Customer Service Support Service Acceptance Relationship/Stakeholder Management Testing Change Management Release and Deployment Problem Management - fixes/remedies etc Technical Specialism e.g. Finance, HR, Estates, Hospitality etc more »

years of experience in handling calls/emails in in a international help desk is must Good understanding and hands-on experience of Incident Management process/prioritization and categorization of incidents is important Skills Required Excellent Communication skills in English and Norwegian (spoken and written) Handling the voice … calls ITIL process on Incident Management and Service Request fulfilment Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard procedure Experience in executing … team. Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issues Monitor the Incident Management queue and update the incident management system with all the relevant information relating to an incident. Proactive problem management is an more »

years of experience in handling calls/emails in in a international help desk is mustGood understanding and hands-on experience of Incident Management process/prioritization and categorization of incidents is importantSkills RequiredExcellent Communication skills in English and Norwegian (spoken and written)Handling the voice callsITIL process on … Incident Management and Service Request fulfilmentDocumenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticketMonitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard procedureExperience in executing the service request raised in the ticketing … the team. Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issuesMonitor the Incident Management queue and update the incident management system with all the relevant information relating to an incident. Proactive problem management is an more »

of IT services. You must be eligible for SC clearance for this role! Responsibilities Oversee and help to lead several crucial functions including: Incident Management: Assist in the response to IT service incidents, ensuring rapid restoration of services and minimisation of impact on operations. Develop and maintain incident response … protocols Change Management: Oversee the change management process, ensuring all changes to IT infrastructure are assessed, approved, implemented, and reviewed in a controlled manner to minimise risk and impact on service quality Service Desk Leadership/Support: Support Service Desk team where necessary, ensuring high-level of customer … service and effective resolution of user issues. Skills/Must haves: Experience in IT management (within the defence sector is advantageous; not not required) Strong understanding of ITIL processes(with certifications in ITIL v3/v4 is preferred) Experience with service desk software, incident and problem management more »

is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and 24/7 support offerings. The Role: This role is an excellent opportunity to build a career in Service Delivery Management, providing … public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of contact within the account for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all … with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem management, working with engineers to resolve technical issues, whilst also being proactive about trying to improve the service based on trends with the more »

be facilitated for this role to benefit patient experience, service delivery and the work-life balance of colleagues. Job description Job responsibilities Service Delivery Management Provide a comprehensive technical and administrative support service within the IT Telecommunications section of the IM&T department, including production of correspondence, reports and … the development and implementation of relevant IT policies regarding telephony and mobile usage across the Trust. Participate in regular business continuity tabletop exercises. Supplier Management Assisting the Telecommunications Manager in obtaining and evaluating quotations from suppliers of equipment, software, transmission services and other services for Telecommunications networks. Monitoring and … incidents and proposing and implementing improvements. Assisting in negotiating and reviewing of service contracts and SLAs with key suppliers. Liaising with technical personnel regarding problem resolution in the event of service or component failure. Where the service is provided by an external supplier, review the contract to provide the more »

Infrastructure Manager required for my leading client based out of Birmingham City Centre where you will come on board to provide SME knowledge and management of Azure and Cloud Services. As the Cloud Solutions Manager you will lead on the design, build and deployment of required infrastructure components into … Strong working knowledge and experience of the following technologies; Azure Sentinel, Advanced analysis skills, ITSM Tools, Cloud based services, Discovery Tools, Active Directory, IIS Management, PowerShell, Office 365 application stack, Azure Platform, SQL Server Administration, SharePoint Online, Teams, Windows Server. Experience of delivering Cloud Migration Projects and managing Azure … architecture and working as part of a cross functional team to implement solutions. Experience of Technical writing. Strong experience of incident, request, change and problem management. My client are offering a salary of up to £79,000 depending on experience Interested?!? Send your up to date CV to Chris more »

importance. Ability to take the lead whilst being adaptable, to ensure the best outcome for the Business. Well organised and skilled in effective time management, people management, coaching, conflict resolution, task allocation, delegation and risk management. Keen interest in industry trends, particularly DevOps. Strong appetite for learning. Ability … the evolution and continuous improvement of team processes and approaches, whilst ensuring distribution of knowledge. Working with managers to support and enable Incident and Problem Management. “By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy - http://www.bet365careers.com more »