service ethos with a focus on operational excellence and continuous improvement. Experience with service management and ticketing systems (e.g., ServiceNow, ConnectWise, Freshservice). Excellent communication, stakeholder management, and problem-solving abilities. ITIL Intermediate/Practitioner certification or equivalent. Experience with ISO 27001 or other compliance frameworks. Background in integrating AI/chatbot or automation tools into helpdesk environments. More ❯
service ethos with a focus on operational excellence and continuous improvement. Experience with service management and ticketing systems (e.g., ServiceNow, ConnectWise, Freshservice). Excellent communication, stakeholder management, and problem-solving abilities. Desirable: ITIL Intermediate/Practitioner certification or equivalent. Experience with ISO 27001 or other compliance frameworks. Background in integrating AI/chatbot or automation tools into helpdesk More ❯
use and contribute to safeguarding complianceThe Person*Experience in first line IT support, with the willingness and drive to develop second line support skills*Strong technical knowledge and problem-solving ability*Professional, proactive, and collaborative approach*Confident working independently and as part of a team*Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and More ❯
with hands-on experience in SAP ERP integration. • Technical Skills: Strong understanding of integration methodologies and tools. • API Knowledge: Experience with APIs, web services, and data exchange formats. • Problem-Solving: Excellent analytical and problem-solving skills with keen attention to detail. • Communication: Strong verbal and written communication skills, with the ability to work effectively in a More ❯
