collaborating with cross-functional teams, including product management, design, engineering, and marketing. Solid knowledge of user research tools and software (e.g., UserTesting, Lookback, SurveyMonkey, Qualtrics, etc.) and basic understanding of data analysis software or methods. Basic knowledge of design and prototyping tools (e.g., Figma, Sketch, Adobe XD) is a more »
experience solutions that drive the business for renewed growth. Demonstrated leadership experience in the development and implementation of customer experience programs, such as Medallia, qualtrics or surveymonkey, including Net Promoter System in scaled organisations - essential Experience of leading agile delivery of complex system developments with multiple stakeholders and limited more »
The Change Partners - Global talent specialists for a connected world
the platform and provide training for the dashboard. We are looking for: Over 3+ years experience working with a SaaS platform. Extensive experience with Qualtrics platforms. Understanding of customer experience platforms. Previous experience working within market research/insight - Quantitive background. Attention to detail and able to work solely more »
Chertsey, Surrey, South East, United Kingdom Hybrid / WFH Options
Polar Recruitment Services Ltd
Service Operations. Hybrid role - 3 days in the Office, 2 days working from home Key duties include: Managing the day to day operations of Qualtrics XM platform surveys and feedback. Scripting questionnaires including skip logic dashboard development and data collection. Customer Experience data analysis insights. Data interpretation and storytelling … leveraging analytics on the Qualtrics platform. Providing 1st line of support for customer service requests, and creating tickets for 2nd line support if required. Skills & experience: Essential - Experience with one or more SaaS survey platform experience technology (Qualtrics or Medallia.) Ability to configure the Qualtrics platform. Ability … to support Customers with in-depth Qualtrics platform knowledge. Hours of work: 37.5 hour week - can be worked flexibly within the hours between 7am - 7pm. Benefits include: 25 days annual leave Up to 15% discretionary performance based bonus per annum Defined Contribution Pension (up to 4% employee, up to more »
