2nd Line Engineer
- Hiring Organisation
- Nextech Group Limited
- Location
- Oxford, Oxfordshire, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £35,000
support team. Supporting a broad range of SME clients, this role offers exposure to a diverse technology stack and the opportunity to work across desktop, server, cloud, and security environments. This is a hybrid position, combining remote working, office-based collaboration, and occasional travel to customer sites when … required. Key Responsibilities Provide 2nd line technical support via phone, email, and remote access tools. Diagnose and resolve hardware, software, networking, and infrastructure issues. Manage and complete service requests, incidents, and routine IT administration tasks. Perform system maintenance and monitoring activities. Take ownership of support tickets through to resolution ...