Watford, Hertfordshire, South East, United Kingdom
Langley James Limited
configuring a new Domain Controller (DC). 4.Mail Server Transition: Migrating the existing mail system to a new Kerio Mail Server deployment. 5.User Access: Setting up and configuring new RemoteDesktop Services (RDS) and application servers for the user base. 6.Documentation: Providing full, detailed documentation of the new environment and processes. Required Skills & Experience Essential Transport: Must possess … Direct experience implementing and migrating data to Kerio Connect (Kerio Mail Server) is highly advantageous. Networking/Directory: Strong knowledge of Domain Controller setup, DNS, DHCP, and Group Policy. Remote Access: Proven ability to configure and secure RemoteDesktop Services (RDS) environments. Highly Beneficial: Practical experience with Linux server environments will be a significant advantage. Contractor Mindset More ❯
Helpdesk Lead: Lead, guide, and support the Helpdesk Team in managing the daily ticket workload and customer requests. Ensure service delivery aligns with defined processes, SLAs, and KPIs. Conduct remote investigation, diagnosis, and support for a variety of technical issues, including configuration and compatibility problems. Recreate or analyse customer issues to determine appropriate resolution, escalating to 3rd line colleagues … on-the-job training and maintain personal technical development. Technical Experience: Supporting and maintaining Windows domain environments Backup system monitoring and administration Multi-person IT support environments System alerts, remote diagnosis, and structured escalation practices Experience with the following technologies is highly desirable: Cloud services (e.g., Office 365, control panels) Remote support tools such as ScreenConnect RemoteDesktop/Hosted Desktop environments Active Directory & Entra Backup systems Broadband and VoIP Windows Server and Windows desktop operating systems Mac support Mobile device support Ticketing platforms such as ConnectWise Manage Qualifications: GCSE Maths (Grade C or above, or equivalent) GCSE English Language (Grade C or above, or equivalent) GCSE Science or Computer-related subject (Grade More ❯
Helpdesk Lead: Lead, guide, and support the Helpdesk Team in managing the daily ticket workload and customer requests. Ensure service delivery aligns with defined processes, SLAs, and KPIs. Conduct remote investigation, diagnosis, and support for a variety of technical issues, including configuration and compatibility problems. Recreate or analyse customer issues to determine appropriate resolution, escalating to 3rd line colleagues … on-the-job training and maintain personal technical development. Technical Experience: Supporting and maintaining Windows domain environments Backup system monitoring and administration Multi-person IT support environments System alerts, remote diagnosis, and structured escalation practices Experience with the following technologies is highly desirable: Cloud services (e.g., Office 365, control panels) Remote support tools such as ScreenConnect RemoteDesktop/Hosted Desktop environments Active Directory & Entra Backup systems Broadband and VoIP Windows Server and Windows desktop operating systems Mac support Mobile device support Ticketing platforms such as ConnectWise Manage Qualifications: GCSE Maths (Grade C or above, or equivalent) GCSE English Language (Grade C or above, or equivalent) GCSE Science or Computer-related subject (Grade More ❯
Helpdesk Lead: Lead, guide, and support the Helpdesk Team in managing the daily ticket workload and customer requests. Ensure service delivery aligns with defined processes, SLAs, and KPIs. Conduct remote investigation, diagnosis, and support for a variety of technical issues, including configuration and compatibility problems. Recreate or analyse customer issues to determine appropriate resolution, escalating to 3rd line colleagues … on-the-job training and maintain personal technical development. Technical Experience: Supporting and maintaining Windows domain environments Backup system monitoring and administration Multi-person IT support environments System alerts, remote diagnosis, and structured escalation practices Experience with the following technologies is highly desirable: Cloud services (e.g., Office 365, control panels) Remote support tools such as ScreenConnect RemoteDesktop/Hosted Desktop environments Active Directory & Entra Backup systems Broadband and VoIP Windows Server and Windows desktop operating systems Mac support Mobile device support Ticketing platforms such as ConnectWise Manage Qualifications: GCSE Maths (Grade C or above, or equivalent) GCSE English Language (Grade C or above, or equivalent) GCSE Science or Computer-related subject (Grade More ❯
Stevenage, Hertfordshire, South East, United Kingdom Hybrid/Remote Options
Circle Group
3rd Line IT Support Engineer Education Organisation - Stevenage (1 day office-based, 4 days remote/onsite) Salary: £35K-£38K (DOE) Benefits: Up to 10% pension | 28 days annual leave + bank holidays A leading education organisation based in Stevenage is seeking a skilled and proactive 3rd Line IT Support Engineer to join their Technology in Schools team. This … hybrid role offers a mix of office-based, remote, and onsite work supporting educational settings across the region. Position Overview: As a 3rd Line IT Support Engineer, you'll be a senior technical escalation point as well as contributing to technical project delivery. You'll work closely with internal teams, school stakeholders, and third-party providers to ensure seamless … WAN, Switching, Firewalls, VLANs) Advanced knowledge of Microsoft 365 (Exchange, SharePoint, Teams) Experience with Microsoft Endpoint Manager/Intune Solid understanding of Azure (including Azure AD and virtual machines) RemoteDesktop Services Backup and recovery solutions across cloud and on-prem environments Previous expereince in an Education/MSP setting - preferred Full UK driving licence and access to More ❯
management and adherence to defined SLAs for infrastructure incidents and problems - ensuring your tickets are resolved to the end users satisfaction. Work across several infrastructure technologies - compute, storage, cloud, remotedesktop etc. Follow change management process to document, implement and verify changes. Pro-active research, diagnosis, troubleshooting, and identification of solutions to resolve system issues. Documentation and knowledge More ❯
heart of our Service Team, taking ownership of technical issues and ensuring our clients get fast, clear, and effective support. You will: Diagnose and resolve 2nd line issues via remote support Work with clients to fully understand and recreate problems Escalate complex issues to 3rd line colleagues when needed Monitor open tickets and drive them through to resolution Support … calm, clear, confident Ability to juggle priorities without losing focus Experience supporting organisations of roughly 20–500 users Full UK driving licence Technical Skills You'll Use Daily: Windows Desktop & Server OS Office 365 & cloud control panels Desktop support & fault diagnosis Networking, broadband, VoIP Mobile device support Backup monitoring platforms Virtual/remotedesktop solutions Qualifications More ❯
high availability of key services to their end users. Key responsibilities: Responsible for management of Microsoft 365 and Azure cloud services, support Windows-based web and business applications, manage RemoteDesktop Services (RDS) and RemoteApp, oversee DNS, SSL/TLS certificate management, handle all backups, updates, patching, and security maintenance, ensure system performance, availability, and disaster recovery, contribute … Educated to degree level in Computer Science or relevant certifications Solid skills across Windows Server, Linux (RHEL), Azure, networking, and VMware/Hyper-V and SQL. Strong knowledge across Remote Access, Web Tech, Databases, Networking, Storage and Security/Compliance A team-oriented mindset with problem-solving ability and excellent communication skills Previous experience within the legal sector or More ❯
Egham, Surrey, South East, United Kingdom Hybrid/Remote Options
Ashdown Group
high availability of key services to their end users. Key responsibilities: Responsible for management of Microsoft 365 and Azure cloud services, support Windows-based web and business applications, manage RemoteDesktop Services (RDS) and RemoteApp, oversee DNS, SSL/TLS certificate management, handle all backups, updates, patching, and security maintenance, ensure system performance, availability, and disaster recovery, contribute … Educated to degree level in Computer Science or relevant certifications Solid skills across Windows Server, Linux (RHEL), Azure, networking, and VMware/Hyper-V and SQL. Strong knowledge across Remote Access, Web Tech, Databases, Networking, Storage and Security/Compliance A team-oriented mindset with problem-solving ability and excellent communication skills Previous experience within the legal sector or More ❯
deployment, Azure AD Join, AD Connect, SharePoint Online, DLP, MDM. Strong troubleshooting and root cause analysis capabilities. Desirable Skills Exposure to alternative cloud platforms (AWS, Google Cloud) Experience with remotedesktop technologies (VDI, AVD, Citrix, Terminal Services) Strong storage knowledge (iSCSI, SAN, NAS) PowerShell scripting capabilities Networking certifications (e.g., CCNA, Network+) Experience with automation tools such as Puppet More ❯
2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft 365 ecosystem – Support and configuration of Exchange Online, OneDrive, SharePoint, Teams, and endpoint management. Proficiency in remote access tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop. Comprehensive knowledge of PC hardware and software setup/configuration – Including OS installation, driver management, and troubleshooting hardware … MFA, endpoint security solutions, and compliance requirements. Proven experience in Windows 10/11 Understanding and or knowledge of HaloITSM Good understanding of configuration of Active Directory Experience of Remote Access tools such as Log Me In Good understanding of PC hardware/software set-up/configuration and TCP/IP Technical experience in video conferencing, AV setups More ❯
