Service Desk Engineer
Hertford, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
ClevaGroup
ClevaGroup is a leading provider of IT solutions, dedicated to delivering high-quality services to our clients. We are currently seeking a talented and motivated IT Support Engineer to join our dynamic IT service desk team. If you have a passion for technology and excellent problem-solving skills, we want … the smooth operation of our client's IT infrastructure. You will be the first point of contact for end-users, providing technical assistance, diagnosing and resolving hardware and software issues, and ensuring that IT support requests are handled efficiently and effectively. Responsibilities · All actions completed throughout the day entered in … ConnectWise and timesheet will be completed prior to leaving the office · Answering the telephone and providing excellent customer service at all times · Correct attire worn always including site visits · Ensuring you are meeting your set KPI’s and overall the Service Desk Golden KPI’s · When creating or assigning a more »
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