2 of 2 Requirements Gathering Jobs in Bedfordshire

Doing Designing and configuring HALO ITSM workflows, ticket types, SLAs, custom fields, portal forms, approval processes and conditional routing, alongside requirements gathering, process mapping, testing and UAT. You'll also work with REST APIs and integrations including SharePoint, Azure DevOps and webhooks. What We Need Strong, hands … ITSM configuration experience Proven ITSM workflow design & build experience Conditional logic, approval chains & routing Ticket Types, SLAs, Custom Fields & Portal Forms Requirements Gathering & Process Mapping Discovery Workshops & Stakeholder Management UAT, Testing & Service Deployment REST APIs/HALO Integrations Experience onboarding services/departments onto HALO ITSM HALO ...

business teams to define problems, shape hypotheses, establish success metrics, and evaluate outcomes throughout the delivery lifecycle. You will play a critical role in gathering requirements, interpreting business feedback and operational data, and ensuring key delivery decisions are supported by clear evidence and measurable value. Unlike … business challenges into solution hypotheses Define business objectives, success criteria, KPIs, and value measures for proofs of value Facilitate workshops, stakeholder interviews , and requirement-gathering sessions Capture, document, and prioritise business requirements and user needs Analyse user feedback, operational metrics , and solution telemetry to assess effectiveness Support ...