and integration of AUTOSAR software into Automotive Software Factory Guide customers use and integration of business automation products through the project lifecycle Troubleshooting and rootcauseanalysis of issues Participation in internal, customer, supplier and OEM meetings Opportunities for growth in responsibilities Qualifications: Essential Strong fundamentals programming … Clear understanding of agile principles Strong customer orientation, willingness to meet deadlines, and self-management skills Deep passion for solving problems to resolution, including rootcauseanalysis skills Ability to work and collaborate in a dynamic team environment Good Communication & presentation skills Desirable: Hands-on experience in more »
multiple customers, resolving customer cases, recognising change requests, managing customer escalations and environment/release management. Key Requirements: Can resolve D365 Support cases, provide rootcauseanalysis and create a customer document that outlines the rootcause as well as the steps taken to resolve more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Indotronix Avani UK Ltd
risks. - Implement and maintain security controls and compliance measures based on industry standards and regulatory requirements. - Key member of the incident response efforts, conduct rootcauseanalysis, and recommend corrective actions to prevent future incidents. - Monitor AWS security alerts, events, and incidents, and respond promptly to mitigate … Ability to perform security threat modeling and risk assessments to identify and prioritize security risks. - Experience with security incident response and handling, including log analysis and forensics. - Strong communication and interpersonal skills to collaborate effectively with cross-functional teams. - In-depth knowledge of AWS Security Products and logging tools more »
in the development and maintenance of support documentation and knowledge base articles. Design and implement Intune configurations and policies to meet organizational needs. Conduct rootcauseanalysis for recurring or severe Intune-related problems. Participate in the planning and execution of Intune migrations and upgrades. In-depth more »
Birmingham, England, United Kingdom Hybrid / WFH Options
Version 1
Data Drive product quality by capturing, escalating and pursuing resolution on defects Communicate test results, metrics and risk assessments to project stakeholders Clearly demonstrate rootcauseanalysis, issue resolution, escalation and risk mitigation. Resident in the UK for five or more years with no more than … train others. You can advise others on testing techniques and frameworks. You know how to research, plan and train others within the team. Test analysis: You can think creatively, ask the right questions and critically evaluate and communicate findings to a larger team. You know how to lead investigative more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Tarmac Trading Limited
role ensures the delivery of consistent, appropriate, secure, cost-effective and high quality WPC services to the Business. It also provides technical input and analysis to support WPC asset lifecycle including hardware, software, mobile devices, licences, warranties etc from acquisition to disposal. In addition, it provides technical expertise in … SLA breaches Actas a Subject Matter Expert in the Change Management process Provide vendor liaison to support service delivery to agreed SLAs Supportthe incident rootcauseanalysis process Supportcontinuous process improvement Ensurecompliance with Internal Control processes and procedures The Ideal Candidate To be successful in this role … accredited by relevant software/hardware vendors (where available) To be an effective communicatorto both technical and non-technical audiences To supportinnovative thinking Developed analysis and problem solving skills Experience of WPC Lifecycle asset management To be results focussed on successful outcomes To be resilient with the ability to more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Dains Group Ltd
Microsoft 365 and Azure and ensure all migrations across the business are carried out to a high standard. Performance Optimization: You will analyse the rootcause of any issues and address any inefficiencies of system performance to help improve the delivery of the IT infrastructure. Governance and Compliance … Management: You must build strong relationships with vendors and work closely with them to evaluate and select appropriate solutions to any issues identified during rootcause analysis. Personal Attributes: You will have strong experience and knowledge of Azure and Microsoft 365. You will have a confident but approachable more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Jenrick Commercial
and Juniper SRX - these are all essential VPN setup on both Cisco ASA/Fortinet firewalls Understanding of core IT Concepts Problem resolution and rootcauseanalysis Have a good understanding of ITIL practices Help desk ticket interaction Change process experience required Desirable skills: Load Balancing experience more »
Birmingham, England, United Kingdom Hybrid / WFH Options
MICHELIN Connected Fleet
seamless service Serve as an escalation point for resolving issues Perform to monthly on KPIs to monitor customer interaction cadence and customer satisfaction Perform rootcauseanalysis of customer issues and implement solutions to resolve these issues permanently Obtain, collate and present customer feedback and insight on more »