matters relating to Consumer Duty Establish the routine and undertake regular conduct risk reviews for new product and services for International Consumers Routinely undertake root-causeanalysis of failures and near-misses to mitigate against the risk of repeat events Support conduct lead on key priority areas … for digital conduct focus, including Consumer Duty, AI, data, and vulnerable customers Work closely with contact centre quality assurance and complaints rootcauseanalysis team to understand emerging customer conduct issues Prepare papers and update for International Consumer Banking Conduct Forum on specific risk and control matters more »
Regularly engage at team meetings, report progress, trends, improvement opportunities and escalate concerns and non- compliance, Conduct site visits and investigate accidents with robust rootcauseanalysis Promote and assist in developing a culture that will achieve a safe workplace, free from occupational hazards that also protects … and Quality(9001) ISO standards and associated industry standards, this includes management of internal and external audits Competency in accident and incident investigation with rootcauseanalysis producing robust action to prevent re-occurrence Ability to communicate with all colleagues with the business, external clients and suppliers more »
South East London, England, United Kingdom Hybrid / WFH Options
Sure Exec Search
including transit VPCs, to ensure robust and secure connectivity.Ensure the reliability, availability, and performance of systems and applications hosted on AWS through proactive monitoring, analysis, and optimization.Utilize AWS native and third-party monitoring tools to detect issues, perform rootcauseanalysis, and implement remediation actions promptly.Develop more »
data to identify risks to delivery Championing a quality and test assist mindset across unit, integration, functional, non-functional testing Developing metrics and trend analysis for testing activities Triaging, analysing, and debugging issues and driving issues resolution with the team Initiating and completing test escape and rootcauseanalysis, testing lessons learned Recommending test process improvements and defect prevention actions Contributing to the wider quality improvement initiatives and technical radar Required qualifications, capabilities and skills: Bachelor's degree in Electrical/Computer Engineering, Computer Science, or equivalent practical experience. Experience in defining test strategies for complex more »
IT Operation Centre standards and patterns for managing incidents, problems, events, change and release managementEnsure major incident management procedures are ready-to-deployLead on rootcauseanalysis activities for major incidentsBe the driver of problem resolutionProvide insight into Operational Performance at regular reporting pointsDefine tooling to monitor more »
South East London, England, United Kingdom Hybrid / WFH Options
CDS, a Hewlett Packard Enterprise company
initiativesNew service design & client setupSolves unique and complex problems that have a broad impact on the customer environmentRisk ownership and EscalationSenior management reporting, including root-causeanalysis and proactive remediationSeen as a technical expert in his/her area, involved with solution designManages communication with customer on more »
communication skills, able to engage confidently with non-technical stakeholdersExperience resolving operational or customer experience-related problems such as workforce management, demand forecasting, or rootcause analysisStrong visualisation skills including experience with TableauFamiliarity with Databricks and PySpark for data manipulation and analysisFamiliarity with Git-based source control methodologies more »
knowledge of Oracle Database, development tools, WebLogic server deployments.Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution with ability to perform rootcause analysis.Able to determine priority and urgency of support issues and set priorities accordingly.Knowledge of Linux and Windows operating systemsExcellent verbal and written more »
patch management policies and procedures. Respond to technical outages and security incidents, following an agreed incident management process, notifying stakeholders as appropriate, and conducting root-cause analysis. Proactively monitor systems and identify potential issues that can be mitigated before they become problems, as well as opportunities to improve more »
Knowledge/experience required:Minimum of 1 year experience in a Support role, supporting end usersStrong troubleshooting skills to including logging of issues and rootcause analysisUnderstanding of current macOS, Jamf, iOSSome experience with Office 365 & Windows 11The right person will be ambitious and enjoy providing an outstanding more »
s expectations and ensure they receive regular updates on outstanding issuesTicket escalationManage issues through to resolutionUpdate helpdesk tickets so others can see updatesCarry out rootcause analysisUndertake continuous improvement & small-scale enhancements/mini projects as requested.Create and update documentation as requiredEnsure our infrastructure is kept secure and more »
and provide guidance on best practices.and maintain technical documentation, including user guides, FAQs, and knowledge articles.in incident management and problem resolution activities, including conducting rootcause analyses.closely with internal teams to ensure a high level of service delivery and customer satisfaction.remote support and assistance with change management for more »
improvement and minimizing wastage.Encouraging and building automated processes wherever possible.Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management.Incidence management and rootcause analysis. Coordination and communication within the team and with customers.Selecting and deploying appropriate CI/CD tools.Strive for continuous improvement and build more »