statistics; 7. be proactive in approach to problem management by identifying multiple instances of incidents, researching possible resolutions in in some cases, undertaking a rootcauseanalysis; 8. record resolution details in the service desk management software selecting the relevant resolution categories; 9. assign unresolved Incidents to … Skills Essential Ability to explain technical issues in a non technical way to end-users Customer Service skills Techniques used for software/hardware analysis, diagnostics and resolution; Problem solving, logical trouble-shooting and analytical skills Working knowledge of IT hardware and software in a support context Working knowledge more »
Cheltenham, Gloucestershire, United Kingdom Hybrid / WFH Options
IMT Resourcing Solutions
based systems. Liaise with 1st and 2nd line support teams to provide guidance and mentorship, fostering a culture of continuous learning and development. Conduct rootcauseanalysis and deliver recommendations to prevent future occurrences of technical issues. Maintain thorough and accurate documentation of all support activities and more »
Cheltenham, Gloucestershire, South West, United Kingdom
ICCE Limited
writing clean code, ensuring high-quality PRs and committed code. Quality Assurance: Lead efforts in testing quality and continuous software improvement. Problem Solving: Conduct rootcauseanalysis and lead retrospectives to mitigate issues. Observability & Security: Enhance observability within teams and lead software security improvements. Automation: Drive the more »
Tewkesbury, Gloucestershire, South West, United Kingdom Hybrid / WFH Options
L3Harris Technologies UK Ltd
Security Management Systems. Monitor audit non-conformance close out ensuring that corrective action plans within agreed timescales are in place. Support major failure investigations, rootcauseanalysis and recurrence prevention activities. Present data, countermeasures and improvement plans as appropriate. Provide guidance and support to Information Asset Owners … and engagement to drive systematic improvement. Proven experience implementing management systems, standards and legal requirements. Internal auditor trained. Strong MS Excel reporting and data analysis skills. Proven experience and recognition as a continuous improvement champion. Expert at utilising digital business systems with experience providing user support. Important to know more »
Gloucester, Gloucestershire, South West, United Kingdom
Meridian Business Support Limited
needed) Working with machinists wherever issues are raised to find a resolution Raising Non-Conformances, completing reports and closing out with customers Carrying out rootcauseanalysis as part of a team Completing First Article Inspection Reports Booking in of materials to include Goods In Quality Inspection more »
quality standards. Main Duties - Electronic Test Technician Assembly and test of electronic products. Fault finding to component level and carrying out repairs. Carrying out rootcause analysis. Reading and interpreting engineering drawings. Updating records and databases. Ensuring that finished products conform to quality standards. The ideal candidate will more »
Cheltenham, Gloucestershire, South West, United Kingdom
Omega Resource Group
quality standards. Main Duties - Electronic Test Technician Assembly and test of electronic products. Fault finding to component level and carrying out repairs. Carrying out rootcause analysis. Reading and interpreting engineering drawings. Updating records and databases. Ensuring that finished products conform to quality standards. The ideal candidate will more »
Gloucester, Gloucestershire, South West, United Kingdom
Omega Resource Group
quality standards. Main Duties - Electronic Test Technician Assembly and test of electronic products. Fault finding to component level and carrying out repairs. Carrying out rootcause analysis. Reading and interpreting engineering drawings. Updating records and databases. Ensuring that finished products conform to quality standards. The ideal candidate will more »