with Technical Architect and/or Solutions Architect to create IT solutions that meet those needs Maintaining 95% or above on our service desk SLA agreements Maintaining the business IT network, ensuring that any items of risk are highlighted or removed from the infrastructure Answering incoming telephone calls, tickets and more »
Gloucestershire Health and Care NHS Foundation Trust
assign call to the appropriate team. To deal with all calls received and ensure they are recorded and dealt with appropriately and within agreed SLA's. About us At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim more »
Claranet, Brighouse Court, Barnett Way, Barnwood, Gloucester, England
CLARANET LIMITED
appropriate information for the type of request Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved quickly and efficiently Maintain accurate records of activity taken throughout the lifecycle of a ticket Apply a wide more »
with customers to ensure projects are delivered on time & to agreed specifications. Leading & managing team members including on-boarding, 1 to 1's, KPI & SLA setting & management etc. The experience you will bring to the team: In depth experience in the design/architecture of Windows & Linux server infrastructure. Strong more »
with customers to ensure projects are delivered on time & to agreed specifications. Leading & managing team members including on-boarding, 1 to 1's, KPI & SLA setting & management etc. The experience you will bring to the team: In depth experience in the design/architecture of Windows & Linux server infrastructure. Strong more »
duties of the job Key role responsibilities; - To analyse and resolve various desktop support issues using both documented guidance and own initiative to meet SLA's - Work within Trust and department guidelines - Installing and maintaining expensive equipment, in a safe condition for users - Travel to any IT site within the … and work under pressure - High technical ability, strong communication skills. Ability to troubleshoot and deliver solutions for complex requirements - Experience of delivering services under SLA and/or project based conditions - Flexible working and own a full clean UK driving licence Desirable skills; - Ability to understand and communicate complex technical more »
would be highly beneficial. Any cloud hosted development experience would be desirable (AWS, GCP or Azure). Experience in team leadership/management including SLA/KPI management, one to one's & scrum leadership. Active DV security clearance. What you will receive in return: Salary up to more »